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OnLuck Casino in United Kingdom

Player complaints and reviews about OnLuck Casino, plus its operator (Alpha Affiliates), licences and welcome offers.

onluck.com
Capture of the OnLuck Casino website

About

On the OnLuck Casino site for United Kingdom, we found 3 tournaments.

OnLuck Casino belongs to the Alpha Affiliates affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is in English. 15 account currencies are listed, including Euros, US dollars, Australian dollars, Canadian dollars. We list 10 welcome offers.

Licensee

The company that holds the Curaçao licence for OnLuck Casino, as the licence register names it.

Legal name
Bets Entertainment N.V.
Curaçao licence reference
OGL/2024/1178/0479
Registration number (Curaçao Chamber of Commerce)
155648
Incorporated
2020

Markets

This brand is listed in 3 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in United Kingdom

34 records

34 of the 89 records about OnLuck Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

7

100% resolved, of those with a known outcome

Total reviews

27

Across all review sites

Player rating

2.3 / 5

27 ratings by these players

Share of all records

38%

of 89 about OnLuck Casino

What players in United Kingdom say about OnLuck Casino

Players in United Kingdom have filed 7 complaints and written 27 reviews about OnLuck Casino. That is 38% of the 89 records about it from every market. Complaints make up 21% of their records, against 21% across all markets. Their reviews rate it 2.3 out of 5 on average (27 ratings), against 3.47 across all markets. 67% of their rated reviews give one or two stars; across all markets the share is 36%.

The most common problem in their complaints is “Withdrawal delay”: 86% of 7 complaints with a labelled problem (44% across all markets). 100% of their 7 complaints with a known outcome were resolved, against 95% across all markets. In the last 12 months: 4 complaints and 16 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about OnLuck Casino in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records21%21%
Resolved, of complaints with a known outcome100%95%
Average review rating, out of 52.33.47
Reviews rated 1–2 stars67%36%
Withdrawal delay, of labelled complaints86%44%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint categories

  • Withdrawal100%7
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved100%7
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars26%7
  • 4 stars7.4%2
  • 2 stars3.7%1
  • 1 star63%17
Share of 27 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games26%7
  • Withdrawals19%5
  • Bonuses15%4
  • Customer support15%4
  • VIP & loyalty11%3
  • KYC / verification7.4%2
Share of the 27 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals52%14
  • Trust & licence22%6
  • Account15%4
  • KYC / verification15%4
  • Customer support15%4
  • Bonuses11%3
Share of the 27 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2025
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–8–
20254–19–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–26–
Casino Guru71–

Block 10

Latest complaints and reviews

The newest records about OnLuck Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Questions about OnLuck Casino in United Kingdom

Does OnLuck Casino run tournaments in United Kingdom?

Yes. The OnLuck Casino site for United Kingdom lists 3 tournaments.

How many complaints and reviews about OnLuck Casino come from players in United Kingdom?

34 of the 89 complaints and reviews about OnLuck Casino come from players in United Kingdom. Across all its markets, 19 complaints have a known outcome, and 95% of them were resolved.

Who owns OnLuck Casino?

OnLuck Casino is operated by Bets Entertainment N.V. and runs under the Alpha Affiliates affiliate programme.

Is OnLuck Casino licensed?

Yes. OnLuck Casino holds a licence from Curacao Gaming Control Board.