100% up to €100 Welcome Bonus at Neptune Play Casino
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €10
- Wagering
- 40xb
Wagering applies to the bonus amount.
Casino profile
Neptune Play Casino
Player complaints and reviews about Neptune Play Casino, plus its operator (Eshkol Affiliates), licences and welcome offers.
neptuneplay.com
Profile
- Website
- neptuneplay.com
- Established
- 2020
- Operator
- Eshkol Affiliatesaffiliate programme
- Company
- Aspire Global International Ltd.
- Licences
- Languages
- English
- German
- Spanish
- Portuguese
- Currencies
- Euros
- US dollars
About
Neptune Play Casino belongs to the Eshkol Affiliates affiliate programme. The site launched in 2020. It holds a licence from Malta Gaming Authority. The interface is available in 4 languages: English, German, Spanish, Portuguese. 2 account currencies are listed: Euros, US dollars. We list one welcome offer.
Neptune Play Casino is listed in 4 markets: Germany, Spain, Portugal and Austria.
Markets
This brand is listed in 4 markets. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Player Intelligence
174 records
What players report about Neptune Play Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
4
50% resolved, of those with a known outcome
Total reviews
170
Across all review sites
Player rating
1.5 / 5
Trustpilot 1.5
GEO markets
8
Countries stated on 98% of records
Neptune Play Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Neptune Play Casino, the way Player Intelligence PRO computes it.
Since 2020, players have posted 4 complaints and 170 reviews about Neptune Play Casino on 4 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 14 reviews. Reviews are down 87% on the 12 months before (111).
Reviewers give Neptune Play Casino 1.5 out of 5 on average over 170 rated reviews, against 3.44 across all brands. 12% of the ratings are four or five stars, and 87% are one or two. The review sites’ own scores average 1.5 out of 5 on one site. By that score, Neptune Play Casino ranks 4,025th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (18 reviews), “Bonuses” (12 reviews) and “Games” (8 reviews). The most common criticism concerns “Withdrawals” (62 reviews), “Customer support” (56 reviews) and “Fairness & RTP” (45 reviews).
The countries players state most often are United Kingdom (95%), New Zealand (1.2%) and United States (1.2%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Neptune Play Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
2
20242025
| Period | Value |
|---|---|
| 2024 | 2 |
| 2025 | 2 |
Block 02
Complaint categories
- Withdrawal75%3
- Other25%1
Block 03
Complaint status
- Resolved50%2
- Unresolved50%2
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
89
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 72 |
| 2025 | 89 |
| 2026 | 8 |
Block 05
Review stars
How the rated reviews split by star.
- 5 stars9.4%16
- 4 stars2.4%4
- 3 stars1.2%2
- 2 stars2.9%5
- 1 star84%143
Block 06
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals11%18
- Bonuses7.3%12
- Games4.8%8
- KYC / verification3%5
- Website & app3%5
- Customer support3%5
Criticised
- Withdrawals38%62
- Customer support34%56
- Fairness & RTP27%45
- Account21%35
- Trust & licence20%33
- Bonuses16%26
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1
1.67
1.41
1
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 1.67 |
| 2025 | 1.41 |
| 2026 | 1 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom95%161
- New Zealand1.2%2
- United States1.2%2
- Argentina0.6%1
- Germany0.6%1
- Israel0.6%1
- Netherlands0.6%1
- Vanuatu0.6%1
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 8 | – |
| 2025 | 2 | – | 89 | 1.42 |
| 2024 | 2 | – | 72 | 1.67 |
| 2020 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 170 | 1.5 / 5 |
| AskGamblers | 2 | – | – |
| Casinomeister | 1 | – | – |
| CasinoReviews | 1 | – | – |
Block 11
Latest complaints and reviews
The newest records about Neptune Play Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Withdrawal delay
Resolved - Complaint
Other
Resolved
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot.
Questions about Neptune Play Casino
Who owns Neptune Play Casino?
Neptune Play Casino is operated by Aspire Global International Ltd. and runs under the Eshkol Affiliates affiliate programme.
Is Neptune Play Casino licensed?
Yes. Neptune Play Casino holds a licence from Malta Gaming Authority.
When was Neptune Play Casino founded?
Neptune Play Casino launched in 2020.
Which currencies does Neptune Play Casino accept?
Currencies listed for Neptune Play Casino: Euros, US dollars. Its site is available in 4 languages: English, German, Spanish, Portuguese.
What welcome bonuses does Neptune Play Casino offer?
One welcome offer is listed for Neptune Play Casino. The first on the list is “100% up to €100 Welcome Bonus at Neptune Play Casino”, with a 40× wagering requirement.
Which countries is Neptune Play Casino available in?
Neptune Play Casino is listed in 4 markets: Austria, Germany, Portugal, Spain.
What do players say about Neptune Play Casino?
Players have filed 4 complaints and written 170 reviews about Neptune Play Casino. Players rate Neptune Play Casino 1.5 out of 5 on average on the 1 site that publishes a rating.
What do players like and dislike about Neptune Play Casino?
Praised most: “Withdrawals”, “Bonuses” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Fairness & RTP”. 12% of the rated reviews give four or five stars, and 87% give one or two.
Where do Neptune Play Casino’s players come from?
The countries named most often in complaints and reviews about Neptune Play Casino are United Kingdom (95%), New Zealand (1.2%) and United States (1.2%).
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