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Casino profile

Lucky Elf Casinoin New Zealand

Player reviews and complaints from independent sites, alongside the facts we have recorded about Lucky Elf Casino and its operator (LevelUP Affiliates).

luckyelfcasino.com
luckyelfcasino.com
Capture of the Lucky Elf Casino website

Profile

Website
luckyelfcasino.com
Established
2022
Operator
LevelUP Affiliatesaffiliate programme
Company
Metlait SRL
Licences
Languages
  • English
Currencies
  • Australian dollars
  • Canadian dollars
  • Euros
  • Norwegian kroner
  • US dollars
  • New Zealand dollars
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Dogecoin
  • Ethereum
  • Tether
  • Indian rupees

About

Lucky Elf Casino is an online casino operating under the LevelUP Affiliates affiliate programme. The site launched in 2022. It holds a licence from Tobique Gaming Commission. The interface is available in 1 language, among them English. Accounts can be held in 13 currencies — Australian dollars, Canadian dollars, Euros, Norwegian kroner. Our database holds 8 welcome offers.

What we collected for the New Zealand market on Lucky Elf Casino: 1 tournament.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Tournaments

1 entry

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Player Intelligence

96 records

What players report about Lucky Elf Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

15

93% resolved, of those with a known outcome

Total reviews

81

Across all review sites

Player rating

3.4 / 5

Trustpilot 3.4 · AskGamblers 3.4

GEO markets

13

Countries stated on 69% of records

AI-generated summary of player reviews

Website and app usability leans positive, with reviewers appreciating the experience. However, feedback indicates issues with games, bonuses, and customer support, as negative comments outweigh positive ones in those areas.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal47%7
  • KYC / verification13%2
  • Deposit13%2
  • Technical6.7%1
  • Payments & refunds6.7%1
  • Account6.7%1
  • Responsible gambling6.7%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved93%14
  • Unresolved6.7%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.