Casino profile

Prospect Hall Casino

Player complaints and reviews about Prospect Hall Casino, plus its operator (Active Wins Affiliates), licences and welcome offers.

prospecthallcasino.com

Capture of the Prospect Hall Casino website

About

Prospect Hall Casino belongs to the Active Wins Affiliates affiliate programme. The site launched in 2015. It holds a licence from UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling.

Prospect Hall Casino is listed in one market, United Kingdom.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Player Intelligence

173 records

What players report about Prospect Hall Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

100% resolved, of those with a known outcome

Total reviews

166

Across all review sites

Player rating

2.95 / 5

Trustpilot 1.7 · AskGamblers 4.2

GEO markets

Countries stated on 75% of records

Prospect Hall Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Prospect Hall Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 7 complaints and 166 reviews about Prospect Hall Casino on 3 sites.

Reviewers give Prospect Hall Casino 4.14 out of 5 on average over 166 rated reviews, against 3.44 across all brands. 80% of the ratings are four or five stars, and 17% are one or two. The review sites’ own scores average 2.95 out of 5 across 2 sites. By that score, Prospect Hall Casino ranks 2,541st of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (84 reviews), “Games” (72 reviews) and “Customer support” (37 reviews). The most common criticism concerns “Customer support” (21 reviews), “Bonuses” (18 reviews) and “Withdrawals” (14 reviews).

Every record that states a country comes from United Kingdom.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,913 brands Player Intelligence tracks.

Ask the AI analyst about Prospect Hall Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2015201620172018201920202021

Complaints count

Period	Value
2015	1
2016	3
2017	0
2018	0
2019	1
2020	0
2021	2

Block 02

Complaint categories

Withdrawal71%5
Deposit29%2

Share of complaints by category.complaints

Block 03

Complaint status

Resolved100%7

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201520162017201820192020202120222023

Reviews count

Period	Value
2015	40
2016	76
2017	13
2018	11
2019	4
2020	5
2021	12
2022	4
2023	1

Block 05

Review stars

How the rated reviews split by star.

5 stars68%113
4 stars12%20
3 stars2.4%4
2 stars3.6%6
1 star14%23

Share of 166 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals57%84
Games49%72
Customer support25%37
Bonuses24%36
Website & app17%25
Trust & licence7.5%11

Share of the 147 reviews that name at least one aspect.reviews

Criticised

Customer support14%21
Bonuses12%18
Withdrawals9.5%14
Games8.2%12
KYC / verification5.4%8
Fairness & RTP4.8%7

Share of the 147 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.58

4.77

3.89

3.86

3.13

1.08

201520162017201820192020202120222023

Rating history

Period	Value
2015	4.58
2016	4.77
2017	3.89
2018	3.86
2019	3.13
2020	2
2021	1.08
2022	3
2023	1

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom100%129

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2023	0	–	1	–
2022	0	–	4	–
2021	2	–	12	–
2020	0	–	5	–
2019	1	–	4	–
2018	0	–	11	–
2017	0	–	13	–
2016	3	–	76	4.77
2015	1	–	40	4.58

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	129	1.7 / 5
AskGamblers	3	37	4.2 / 5
CasinoReviews	4	–	–

Block 11

Latest complaints and reviews

The newest records about Prospect Hall Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewJul 17, 2023
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewSep 6, 2022
1.0 of 5 stars
United Kingdom · Trustpilot
ComplaintAug 5, 2021
Withdrawal delay
Resolved
CasinoReviews
ComplaintAug 4, 2021
Withdrawal delay
Resolved
CasinoReviews
ComplaintApr 18, 2019
Withdrawal delay
Resolved
CasinoReviews

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about Prospect Hall Casino

Who owns Prospect Hall Casino?

Prospect Hall Casino is operated by Betable Limited and runs under the Active Wins Affiliates affiliate programme.

Is Prospect Hall Casino licensed?

Yes. Prospect Hall Casino holds a licence from UK Gambling Commission.

When was Prospect Hall Casino founded?

Prospect Hall Casino launched in 2015.

Which currencies does Prospect Hall Casino accept?

The one currency listed for Prospect Hall Casino is British pounds sterling. Its site is available in one language: English.

Which countries is Prospect Hall Casino available in?

Prospect Hall Casino is listed in 1 market: United Kingdom.

What do players say about Prospect Hall Casino?

Players have filed 7 complaints and written 166 reviews about Prospect Hall Casino. Players rate Prospect Hall Casino 2.95 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Prospect Hall Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Customer support”, “Bonuses” and “Withdrawals”. 80% of the rated reviews give four or five stars, and 17% give one or two.