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Casino profile
MoonGames Casino
Player complaints and reviews about MoonGames Casino, plus its operator (United Commissions), licences and welcome offers.
moongames.com
Profile
- Website
- moongames.com
- Established
- 2013
- Operator
- United Commissionsaffiliate programme
- Company
- Grand Battery Holdings Limited
- Languages
- English
- Currencies
- Euros
- British pounds sterling
- US dollars
About
MoonGames Casino belongs to the United Commissions affiliate programme. The site launched in 2013. It holds licences from Gibraltar Regulatory Authority, UK Gambling Commission. The interface is in English. 3 account currencies are listed: Euros, British pounds sterling, US dollars. We list one welcome offer.
MoonGames Casino is listed in one market, United Kingdom.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Player Intelligence
175 records
What players report about MoonGames Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
6
100% resolved, of those with a known outcome
Total reviews
169
Across all review sites
Player rating
4.15 / 5
Trustpilot 3.8 · AskGamblers 4.5
GEO markets
8
Countries stated on 82% of records
MoonGames Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about MoonGames Casino, the way Player Intelligence PRO computes it.
Since 2013, players have posted 6 complaints and 169 reviews about MoonGames Casino on 3 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 7 reviews.
Reviewers give MoonGames Casino 4.02 out of 5 on average over 169 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 19% are one or two. The review sites’ own scores average 4.15 out of 5 across 2 sites. By that score, MoonGames Casino ranks 586th of 4,286 rated casinos. Reviewers most often praise “Games” (86 reviews), “Bonuses” (45 reviews) and “Customer support” (41 reviews). The most common criticism concerns “Withdrawals” (26 reviews), “Customer support” (16 reviews) and “Bonuses” (13 reviews).
The countries players state most often are United Kingdom (87%), Poland (4.9%) and Canada (3.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,912 brands Player Intelligence tracks.
Ask the AI analyst about MoonGames Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
2
20152016201720182019
| Period | Value |
|---|---|
| 2015 | 2 |
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 0 |
| 2019 | 1 |
Block 02
Complaint categories
- Withdrawal50%3
- Other33%2
- Payments & refunds17%1
Block 03
Complaint status
- Resolved83%5
- Status we do not recognise yet17%1
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
35
20132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2013 | 1 |
| 2014 | 35 |
| 2015 | 34 |
| 2016 | 8 |
| 2017 | 9 |
| 2018 | 22 |
| 2019 | 9 |
| 2020 | 6 |
| 2021 | 8 |
| 2022 | 8 |
| 2023 | 12 |
| 2024 | 5 |
| 2025 | 9 |
| 2026 | 3 |
Block 05
Review stars
How the rated reviews split by star.
- 5 stars62%104
- 4 stars16%27
- 3 stars3.6%6
- 2 stars1.8%3
- 1 star17%29
Block 06
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games54%86
- Bonuses28%45
- Customer support26%41
- Website & app11%18
- Withdrawals9.4%15
- Fairness & RTP8.2%13
Criticised
- Withdrawals16%26
- Customer support10%16
- Bonuses8.2%13
- Games7.5%12
- Account6.3%10
- Fairness & RTP5.7%9
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
4.86
4.21
4.88
4.39
4.59
4.44
3.17
2.25
1.75
2.21
2.6
4.45
3.67
20132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2013 | 5 |
| 2014 | 4.86 |
| 2015 | 4.21 |
| 2016 | 4.88 |
| 2017 | 4.39 |
| 2018 | 4.59 |
| 2019 | 4.44 |
| 2020 | 3.17 |
| 2021 | 2.25 |
| 2022 | 1.75 |
| 2023 | 2.21 |
| 2024 | 2.6 |
| 2025 | 4.45 |
| 2026 | 3.67 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom87%124
- Poland4.9%7
- Canada3.5%5
- Ireland1.4%2
- United States1.4%2
- Finland0.7%1
- Israel0.7%1
- Sweden0.7%1
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 3 | – |
| 2025 | 0 | – | 9 | – |
| 2024 | 0 | – | 5 | – |
| 2023 | 0 | – | 12 | – |
| 2022 | 0 | – | 8 | – |
| 2021 | 0 | – | 8 | – |
| 2020 | 0 | – | 6 | – |
| 2019 | 1 | – | 9 | – |
| 2018 | 0 | – | 22 | 4.59 |
| 2017 | 1 | – | 9 | – |
| 2016 | 2 | – | 8 | – |
| 2015 | 2 | – | 34 | 4.21 |
| 2014 | 0 | – | 35 | 4.86 |
| 2013 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 140 | 3.8 / 5 |
| AskGamblers | 5 | 29 | 4.5 / 5 |
| Casinomeister | 1 | – | – |
Block 11
Latest complaints and reviews
The newest records about MoonGames Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
5.0 of 5 stars
United Kingdom · Trustpilot
- Review
5.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United States · Trustpilot
- Complaint
Withdrawal refused
Status we do not recognise yet
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about MoonGames Casino
Who owns MoonGames Casino?
MoonGames Casino is operated by Grand Battery Holdings Limited and runs under the United Commissions affiliate programme.
Is MoonGames Casino licensed?
Yes. MoonGames Casino holds 2 licences: Gibraltar Regulatory Authority, UK Gambling Commission.
When was MoonGames Casino founded?
MoonGames Casino launched in 2013.
Which currencies does MoonGames Casino accept?
Currencies listed for MoonGames Casino: Euros, British pounds sterling, US dollars. Its site is available in one language: English.
What welcome bonuses does MoonGames Casino offer?
One welcome offer is listed for MoonGames Casino. The first on the list is “30 Bonus Spins at MoonGames Casino”.
Which countries is MoonGames Casino available in?
MoonGames Casino is listed in 1 market: United Kingdom.
What do players say about MoonGames Casino?
Players have filed 6 complaints and written 169 reviews about MoonGames Casino. Players rate MoonGames Casino 4.15 out of 5 on average across the 2 sites that publish one.
What do players like and dislike about MoonGames Casino?
Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 78% of the rated reviews give four or five stars, and 19% give one or two.
Where do MoonGames Casino’s players come from?
The countries named most often in complaints and reviews about MoonGames Casino are United Kingdom (87%), Poland (4.9%) and Canada (3.5%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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