Casino profile

Lucky Gold Casino

Player complaints and reviews about Lucky Gold Casino, plus its operator (Cozy Partners), licences and welcome offers.

About

Lucky Gold Casino belongs to the Cozy Partners affiliate programme. The site launched in 2014. It holds licences from Gibraltar Regulatory Authority, UK Gambling Commission. The interface is in English. 3 account currencies are listed: British pounds sterling, Euros, US dollars.

Lucky Gold Casino is listed in one market, United Kingdom.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Player Intelligence

91 records

What players report about Lucky Gold Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

100% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.4 / 5

Trustpilot 3.4

GEO markets

Countries stated on 99% of records

Lucky Gold Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Lucky Gold Casino, the way Player Intelligence PRO computes it.

Since 2016, players have posted 1 complaint and 90 reviews about Lucky Gold Casino on 2 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 1 review. Reviews are down 99% on the 12 months before (80).

Reviewers give Lucky Gold Casino 3.72 out of 5 on average over 90 rated reviews, against 3.44 across all brands. 64% of the ratings are four or five stars, and 30% are one or two. The review sites’ own scores average 3.4 out of 5 on one site. By that score, Lucky Gold Casino ranks 1,737th of 4,286 rated casinos. Reviewers most often praise “Customer support” (34 reviews), “Withdrawals” (18 reviews) and “Games” (16 reviews). The most common criticism concerns “Withdrawals” (22 reviews), “Customer support” (15 reviews) and “Deposits & payment methods” (6 reviews).

The countries players state most often are United States (91%), Canada (2.2%) and Ireland (2.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Lucky Gold Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2016

Complaints count

Period	Value
2016	1

Block 02

Complaint categories

Withdrawal100%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved100%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20242025

Reviews count

Period	Value
2024	44
2025	46

Block 05

Review stars

How the rated reviews split by star.

5 stars62%56
4 stars2.2%2
3 stars5.6%5
2 stars5.6%5
1 star24%22

Share of 90 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Customer support43%34
Withdrawals23%18
Games20%16
Bonuses11%9
Deposits & payment methods11%9
Trust & licence11%9

Share of the 79 reviews that name at least one aspect.reviews

Criticised

Withdrawals28%22
Customer support19%15
Deposits & payment methods7.6%6
Website & app7.6%6
Trust & licence7.6%6
Fairness & RTP2.5%2

Share of the 79 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.59

2.89

20242025

Rating history

Period	Value
2024	4.59
2025	2.89

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United States91%82
Canada2.2%2
Ireland2.2%2
Australia1.1%1
Bulgaria1.1%1
Denmark1.1%1
France1.1%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2025	0	–	46	2.89
2024	0	–	44	4.59
2016	1	–	0	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	90	3.4 / 5
AskGamblers	1	–	–

Block 11

Latest complaints and reviews

The newest records about Lucky Gold Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewDec 22, 2025
5.0 of 5 stars
Canada · Trustpilot
ReviewSep 23, 2025
2.0 of 5 stars
Australia · Trustpilot
ReviewSep 18, 2025
2.0 of 5 stars
France · Trustpilot
ReviewSep 14, 2025
1.0 of 5 stars
United States · Trustpilot
ReviewSep 14, 2025
2.0 of 5 stars
United States · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot.

Questions about Lucky Gold Casino

Who owns Lucky Gold Casino?

Lucky Gold Casino is operated by Cozygames Management Ltd. Casinos and runs under the Cozy Partners affiliate programme.

Is Lucky Gold Casino licensed?

Yes. Lucky Gold Casino holds 2 licences: Gibraltar Regulatory Authority, UK Gambling Commission.

When was Lucky Gold Casino founded?

Lucky Gold Casino launched in 2014.

Which currencies does Lucky Gold Casino accept?

Currencies listed for Lucky Gold Casino: British pounds sterling, Euros, US dollars. Its site is available in one language: English.

Which countries is Lucky Gold Casino available in?

Lucky Gold Casino is listed in 1 market: United Kingdom.

What do players say about Lucky Gold Casino?

Players have filed 1 complaint and written 90 reviews about Lucky Gold Casino. Players rate Lucky Gold Casino 3.4 out of 5 on average on the 1 site that publishes a rating.

What do players like and dislike about Lucky Gold Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Deposits & payment methods”. 64% of the rated reviews give four or five stars, and 30% give one or two.