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Casino profile

Grandwin Casino

Player complaints and reviews about Grandwin Casino, plus its operator (Bluewin Partners), licences and welcome offers.

grandwin.com
grandwin.com
Capture of the Grandwin Casino website

Profile

Website
grandwin.com
Established
2022
Operator
Bluewin Partnersaffiliate programme
Company
Bellona N.V. Casinos
Licences
Languages
  • English
  • French
  • Spanish
  • German
  • Italian
Currencies
  • Euros
  • Argentine pesos
  • Brunei dollars
  • British pounds sterling
  • Brazilian reals
  • Canadian dollars
  • Chilean pesos
  • Chinese yuan
  • Colombian pesos
  • Czech Republic korunas
  • Danish krone
  • Hong Kong dollars
  • Hungarian forints
  • Indian rupees
  • Indonesian rupiahs
  • Japanese yen
  • Kuwaiti dinars
  • Malaysian ringgits
  • Mexican pesos
  • Moroccan dirhams
  • New Zealand dollars
  • Nigerian nairas
  • Norwegian kroner
  • Pakistani rupees
  • Paraguayan guaranis
  • Peruvian nuevos soles
  • Philippine pesos
  • Polish zlotys
  • Saudi riyals
  • Singapore dollars
  • South African Rand
  • South Korean won
  • Swiss francs
  • Thai baht
  • Trinidad and Tobago dollars
  • Turkish Lira
  • Tunisian dinars
  • Ukrainian hryvnias
  • US dollars
  • UAE dirhams
  • Uruguayan pesos
  • Vietnamese dong Show more

About

Grandwin Casino belongs to the Bluewin Partners affiliate programme. The site launched in 2022. It holds a licence from Curacao Gaming Control Board. The interface is available in 5 languages, including English, French, Spanish, German. 42 account currencies are listed, including Euros, Argentine pesos, Brunei dollars, British pounds sterling. We list 6 welcome offers.

Grandwin Casino is listed in 31 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 31 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

65 records

What players report about Grandwin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

43

88% resolved, of those with a known outcome

Total reviews

22

Across all review sites

Player rating

2.2 / 5

Trustpilot 2.2

GEO markets

14

Countries stated on 98% of records

Grandwin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Grandwin Casino, the way Player Intelligence PRO computes it.

Since 2022, players have posted 43 complaints and 22 reviews about Grandwin Casino on 2 sites. In the 12 months to November 5, 2026, they filed 6 complaints and posted 3 reviews. Reviews are down 70% on the 12 months before (10).

The problem players report most often is “Withdrawal delay”: 30% of the 43 complaints with a labelled problem. Next come “Self-exclusion” (16%) and “Account not closed on request” (12%). Complaints about “Withdrawal” make up 42% of those with a topic, against 29% across all brands.

Of the 43 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts Grandwin Casino 466th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.

Reviewers give Grandwin Casino 1.95 out of 5 on average over 21 rated reviews, against 3.44 across all brands. 19% of the ratings are four or five stars, and 76% are one or two. The review sites’ own scores average 2.2 out of 5 on one site. By that score, Grandwin Casino ranks 3,497th of 4,287 rated casinos. Reviewers most often praise “Deposits & payment methods” (5 reviews). The most common criticism concerns “Withdrawals” (9 reviews), “Trust & licence” (8 reviews) and “Customer support” (7 reviews).

The countries players state most often are Czechia (27%), Germany (14%) and Spain (14%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Grandwin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Few areas receive substantial praise, though some users mention the game variety. Customer support and bonuses, however, draw frequent criticism and appear to be areas for improvement.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay30%13
  • Self-exclusion16%7
  • Account not closed on request12%5
  • Bonus winnings confiscated12%5
  • Withdrawal refused7%3
  • Account blocked4.7%2
  • Deposit not credited4.7%2
  • Bonus not credited2.3%1
  • Other problems12%5
Share of the 43 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal42%18
  • Account16%7
  • Responsible gambling16%7
  • Bonus14%6
  • Deposit4.7%2
  • Technical4.7%2
  • KYC / verification2.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%38
  • Unresolved12%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Grandwin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Grandwin Casino against the market
MeasureGrandwin CasinoAll brands
Complaints resolved88%59%
Average review rating1.953.44
Complaints per 100 reviews195.526.4
Share of “Withdrawal” complaints42%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars14%3
  • 4 stars4.8%1
  • 3 stars4.8%1
  • 2 stars14%3
  • 1 star62%13
Share of 21 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Deposits & payment methods23%5
  • Website & app14%3
  • Customer support9.1%2
  • Withdrawals9.1%2
  • Bonuses4.5%1
  • Games4.5%1
Share of the 22 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals41%9
  • Trust & licence36%8
  • Customer support32%7
  • Account18%4
  • Bonuses18%4
  • Fairness & RTP18%4
Share of the 22 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Czechia27%17
  • Germany14%9
  • Spain14%9
  • Italy13%8
  • Canada7.8%5
  • Switzerland7.8%5
  • Hungary3.1%2
  • Ireland3.1%2
  • Portugal3.1%2
  • Austria1.6%1
  • Other countries6.3%4
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20266–3–
20254–7–
20241794%5–
20231493%6–
20222–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru4314–
Trustpilot–82.2 / 5

Block 13

Latest complaints and reviews

The newest records about Grandwin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal refused

    Unresolved

    Brazil · Casino Guru

  • Review

    2.0 of 5 stars

    Czechia · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Canada · Casino Guru

  • Complaint

    Account not closed on request

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about Grandwin Casino

Who owns Grandwin Casino?

Grandwin Casino is operated by Bellona N.V. Casinos and runs under the Bluewin Partners affiliate programme.

Is Grandwin Casino licensed?

Yes. Grandwin Casino holds a licence from Curacao Gaming Control Board.

When was Grandwin Casino founded?

Grandwin Casino launched in 2022.

Which currencies does Grandwin Casino accept?

Currencies listed for Grandwin Casino: Euros, Argentine pesos, Brunei dollars, British pounds sterling, Brazilian reals, Canadian dollars, Chilean pesos, Chinese yuan and 34 more. Its site is available in 5 languages: English, French, Spanish, German and 1 more.

What welcome bonuses does Grandwin Casino offer?

6 welcome offers are listed for Grandwin Casino. The first on the list is “150% up to €750 and 400 extra spins”, with a 30× wagering requirement.

Which countries is Grandwin Casino available in?

Grandwin Casino is listed in 31 markets: Argentina, Austria, Belgium, Canada, Chile, Colombia, Czechia, France and 23 more.

What do players say about Grandwin Casino?

Players have filed 43 complaints and written 22 reviews about Grandwin Casino. Players rate Grandwin Casino 2.2 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Grandwin Casino?

“Withdrawal delay” – 30% of the 43 complaints about Grandwin Casino with a labelled problem. Followed by “Self-exclusion” (16%) and “Account not closed on request” (12%).

Do players report withdrawal problems at Grandwin Casino?

Withdrawals are the topic of 18 complaints about Grandwin Casino: 42% of the 43 with a topic. The most common withdrawal problem is “Withdrawal delay” (72% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.

Does Grandwin Casino resolve player complaints?

88% of the 43 complaints about Grandwin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Grandwin Casino is 466th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Grandwin Casino?

Praised most: “Deposits & payment methods”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 19% of the rated reviews give four or five stars, and 76% give one or two.

How many complaints has Grandwin Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 6 complaints about Grandwin Casino.

Where do Grandwin Casino’s players come from?

The countries named most often in complaints and reviews about Grandwin Casino are Czechia (27%), Germany (14%) and Spain (14%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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