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Casino profile

EnergyCasino

Player complaints and reviews about EnergyCasino, plus its operator (EnergyPartners), licences and welcome offers.

energycasino.com
energycasino.com
Capture of the EnergyCasino website

Profile

Website
energycasino.com
Established
2013
Operator
EnergyPartnersaffiliate programme
Company
Probe Investments Limited
Licences
Languages
  • English
  • Finnish
  • German
  • Hungarian
  • Norwegian
  • Polish
  • Russian
  • Vietnamese
  • Turkish
  • Japanese
  • Spanish
  • Portuguese
Currencies
  • Euros
  • British pounds sterling
  • Hungarian forints
  • Norwegian kroner
  • Polish zlotys
  • Russian rubles
  • US dollars
  • Canadian dollars
  • Indian rupees
  • New Zealand dollars
  • Brazilian reals
  • Chilean pesos
  • Japanese yen
  • Peruvian nuevos soles
  • Vietnamese dong
  • South African Rand Show more

About

EnergyCasino belongs to the EnergyPartners affiliate programme. The site launched in 2013. It holds a licence from Malta Gaming Authority. The interface is available in 12 languages, including English, Finnish, German, Hungarian. 16 account currencies are listed, including Euros, British pounds sterling, Hungarian forints, Norwegian kroner. We list 12 welcome offers.

EnergyCasino is listed in 17 markets, among them Germany, Spain, United Kingdom and New Zealand.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mailrequired
  2. Passwordrequired

Player Intelligence

659 records

What players report about EnergyCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

69

65% resolved, of those with a known outcome

Total reviews

590

Across all review sites

Player rating

2.8 / 5

Trustpilot 1.9 · AskGamblers 3.7

GEO markets

36

Countries stated on 75% of records

EnergyCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about EnergyCasino, the way Player Intelligence PRO computes it.

Since 2013, players have posted 69 complaints and 590 reviews about EnergyCasino on 4 sites. In the 12 months to November 4, 2026, they filed 11 complaints and posted 30 reviews. Reviews are down 33% on the 12 months before (45). The average review rating fell from 2.22 to 1.85 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 25% of the 65 complaints with a labelled problem. Next come “Withdrawal refused” (12%) and “Account blocked” (11%). Complaints about “Withdrawal” make up 42% of those with a topic, against 29% across all brands.

Of the 68 complaints with a known outcome, 65% were resolved, against 59% across all brands. That puts EnergyCasino 1,311th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 79%.

Reviewers give EnergyCasino 3.12 out of 5 on average over 571 rated reviews, against 3.44 across all brands. 54% of the ratings are four or five stars, and 41% are one or two. The review sites’ own scores average 2.8 out of 5 across 2 sites. By that score, EnergyCasino ranks 2,757th of 4,286 rated casinos. Reviewers most often praise “Games” (179 reviews), “Withdrawals” (164 reviews) and “Customer support” (126 reviews). The most common criticism concerns “Withdrawals” (143 reviews), “Bonuses” (88 reviews) and “Fairness & RTP” (86 reviews).

The countries players state most often are Poland (28%), Germany (25%) and United Kingdom (15%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about EnergyCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

The casino used to be reliable, with payments processed within 2 to 3 days and no major issues. Players appreciated the quick payment processing in the past.

Recently, they have stopped paying out even small amounts, leaving me waiting two weeks for a €100 withdrawal due to a cited technical issue. Additionally, players found the game selection and bonuses to be poor.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay25%16
  • Withdrawal refused12%8
  • Account blocked11%7
  • Account closed7.7%5
  • Bonus winnings confiscated6.2%4
  • Deposit not credited4.6%3
  • Documents rejected or requested again4.6%3
  • Registration3.1%2
  • Other problems26%17
Share of the 65 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal42%29
  • Account20%14
  • Bonus8.7%6
  • Deposit8.7%6
  • KYC / verification7.2%5
  • Other5.8%4
  • Responsible gambling2.9%2
  • Technical2.9%2
  • Payments & refunds1.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved64%44
  • Unresolved35%24
  • Open1.4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

EnergyCasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

EnergyCasino against the market
MeasureEnergyCasinoAll brands
Complaints resolved65%59%
Average review rating3.123.44
Complaints per 100 reviews11.726.4
Share of “Withdrawal” complaints42%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20132014201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars41%232
  • 4 stars13%74
  • 3 stars5.8%33
  • 2 stars3.2%18
  • 1 star37%214
Share of 571 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games33%179
  • Withdrawals31%164
  • Customer support23%126
  • Bonuses17%89
  • Website & app12%63
  • KYC / verification9.1%49
Share of the 537 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals27%143
  • Bonuses16%88
  • Fairness & RTP16%86
  • Customer support14%76
  • Trust & licence9.7%52
  • KYC / verification8.8%47
Share of the 537 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Poland28%138
  • Germany25%121
  • United Kingdom15%76
  • Hungary8.4%41
  • Austria3.1%15
  • Canada2.2%11
  • Finland2.2%11
  • Netherlands2%10
  • Japan1.8%9
  • Ireland1.6%8
  • Other countries10%51
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261164%281.77
20254–432.44
20245–392.08
20231182%302.67
20229–983.16
20218–1083.0
20203–502.83
20192–1094.17
20184–19–
20172–243.63
20163–13–
20154–11–
20140–9–
20130–9–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4531.9 / 5
AskGamblers231193.7 / 5
Casino Guru2418–
CasinoReviews22––

Block 13

Latest complaints and reviews

The newest records about EnergyCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Poland · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Unresolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    Hungary · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Hungary · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about EnergyCasino

Who owns EnergyCasino?

EnergyCasino is operated by Probe Investments Limited and runs under the EnergyPartners affiliate programme.

Is EnergyCasino licensed?

Yes. EnergyCasino holds a licence from Malta Gaming Authority.

When was EnergyCasino founded?

EnergyCasino launched in 2013.

Which currencies does EnergyCasino accept?

Currencies listed for EnergyCasino: Euros, British pounds sterling, Hungarian forints, Norwegian kroner, Polish zlotys, Russian rubles, US dollars, Canadian dollars and 8 more. Its site is available in 12 languages: English, Finnish, German, Hungarian and 8 more.

What welcome bonuses does EnergyCasino offer?

12 welcome offers are listed for EnergyCasino. The first on the list is “200% up to €100 at EnergyCasino”, with a 45× wagering requirement.

Which countries is EnergyCasino available in?

EnergyCasino is listed in 17 markets: Brazil, Chile, Finland, Germany, Hungary, India, Japan, New Zealand and 9 more.

What do players say about EnergyCasino?

Players have filed 69 complaints and written 590 reviews about EnergyCasino. Players rate EnergyCasino 2.8 out of 5 on average across the 2 sites that publish one.

What do players complain about most at EnergyCasino?

“Withdrawal delay” – 25% of the 65 complaints about EnergyCasino with a labelled problem. Followed by “Withdrawal refused” (12%) and “Account blocked” (11%).

Do players report withdrawal problems at EnergyCasino?

Withdrawals are the topic of 29 complaints about EnergyCasino: 42% of the 69 with a topic. The most common withdrawal problem is “Withdrawal delay” (55% of them). Of the withdrawal complaints with a known outcome, 79% were resolved.

Does EnergyCasino resolve player complaints?

65% of the 68 complaints about EnergyCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, EnergyCasino is 1,311th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about EnergyCasino?

Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Fairness & RTP”. 54% of the rated reviews give four or five stars, and 41% give one or two.

How many complaints has EnergyCasino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 11 complaints about EnergyCasino.

Where do EnergyCasino’s players come from?

The countries named most often in complaints and reviews about EnergyCasino are Poland (28%), Germany (25%) and United Kingdom (15%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with EnergyCasino, and ones players rate about the same.