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Casino profile
Casino Estrella
Player complaints and reviews about Casino Estrella, plus its operator (iGaming Partners), licences and welcome offers.
casinoestrella.com
Profile
- Website
- casinoestrella.com
- Established
- 2012
- Operator
- iGaming Partnersaffiliate programme
- Company
- MTM Corp. Casinos
- Licences
- Languages
- English
- Spanish
- French
- Currencies
- Euros
- British pounds sterling
- US dollars
- Bitcoin
- Canadian dollars
About
Casino Estrella belongs to the iGaming Partners affiliate programme. The site launched in 2012. It holds a licence from Curacao Gaming Control Board. The interface is available in 3 languages: English, Spanish, French. 5 account currencies are listed, including Euros, British pounds sterling, US dollars, Bitcoin.
Casino Estrella is listed in 6 markets, among them Canada, France, Belgium and Spain. On the Casino Estrella site for Finland, we found 13 welcome bonuses and a loyalty programme with 3 tiers.
Markets
This brand is listed in 6 markets. Pick one to see what it offers there.
Welcome bonuses
13 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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Loyalty programme
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
Become a VIP club member:
Become a VIP club member: The invitation is made only by the VIP team. They will send you your personal "VIP membership card" which will open the doors of our VIP club.
- 2
Incredible benefits!
Incredible benefits! Weekly Cashback in REAL MONEY of up to 21%, weekly withdrawal limits of up to €34,000 and much more ...
- 3
VIP player / VIP treatment
VIP player / VIP treatment Our most loyal players are of course rewarded but they also have a special treatment with a dedicated VIP team at your service!
Player Intelligence
62 records
What players report about Casino Estrella on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
17
69% resolved, of those with a known outcome
Total reviews
45
Across all review sites
Player rating
2.93 / 5
AskGamblers 3.25 · Trustpilot 2.6
GEO markets
6
Countries stated on 26% of records
Casino Estrella complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Casino Estrella, the way Player Intelligence PRO computes it.
Since 2014, players have posted 17 complaints and 45 reviews about Casino Estrella on 5 sites. In the 12 months to November 5, 2026, they filed no complaints and posted no reviews.
The problem players report most often is “Withdrawal delay”: 43% of the 14 complaints with a labelled problem. Next come “Account blocked” (14%) and “Winnings voided” (14%). Complaints about “Withdrawal” make up 53% of those with a topic, against 29% across all brands.
Of the 16 complaints with a known outcome, 69% were resolved, against 59% across all brands. That puts Casino Estrella 1,209th of 1,917 casinos with at least 10 such complaints.
Reviewers give Casino Estrella 2.94 out of 5 on average over 43 rated reviews, against 3.44 across all brands. 60% of the ratings are four or five stars, and 37% are one or two. The review sites’ own scores average 2.93 out of 5 across 2 sites. By that score, Casino Estrella ranks 2,558th of 4,286 rated casinos. Reviewers most often praise “Games” (31 reviews), “Website & app” (16 reviews) and “Bonuses” (11 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “Customer support” (10 reviews) and “Bonuses” (7 reviews).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Casino Estrella: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
201520162017201820192020202120222023
| Period | Value |
|---|---|
| 2015 | 2 |
| 2016 | 0 |
| 2017 | 3 |
| 2018 | 0 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 4 |
| 2022 | 0 |
| 2023 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay43%6
- Account blocked14%2
- Winnings voided14%2
- Deposit refund7.1%1
- Refund7.1%1
- Self-exclusion7.1%1
- Withdrawal refused7.1%1
Block 03
Complaint categories
- Withdrawal53%9
- Account18%3
- Payments & refunds12%2
- Deposit5.9%1
- Other5.9%1
- Responsible gambling5.9%1
Block 04
Complaint status
- Resolved65%11
- Unresolved29%5
- Closed without an outcome5.9%1
Block 05
Casino Estrella against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casino Estrella | All brands |
|---|---|---|
| Complaints resolved | 69% | 59% |
| Average review rating | 2.94 | 3.44 |
| Complaints per 100 reviews | 37.8 | 26.4 |
| Share of “Withdrawal” complaints | 53% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
14
201420152016201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2014 | 5 |
| 2015 | 3 |
| 2016 | 7 |
| 2017 | 14 |
| 2018 | 1 |
| 2019 | 4 |
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 4 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars19%8
- 4 stars42%18
- 3 stars2.3%1
- 2 stars7%3
- 1 star30%13
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games69%31
- Website & app36%16
- Bonuses24%11
- Customer support22%10
- Withdrawals22%10
- KYC / verification8.9%4
Criticised
- Withdrawals29%13
- Customer support22%10
- Bonuses16%7
- Website & app16%7
- Games11%5
- Trust & licence11%5
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.63
4
2.57
3.92
0.5
1.63
4
2.5
1
3.33
1
201420152016201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2014 | 3.63 |
| 2015 | 4 |
| 2016 | 2.57 |
| 2017 | 3.92 |
| 2018 | 0.5 |
| 2019 | 1.63 |
| 2020 | 4 |
| 2021 | 0 |
| 2022 | 2.5 |
| 2023 | 1 |
| 2024 | 3.33 |
| 2025 | 1 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Spain63%10
- Belarus13%2
- Ukraine13%2
- Australia6.3%1
- Italy6.3%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2025 | 0 | – | 4 | – |
| 2024 | 0 | – | 3 | – |
| 2023 | 4 | – | 1 | – |
| 2022 | 0 | – | 2 | – |
| 2021 | 4 | – | 0 | – |
| 2020 | 3 | – | 1 | – |
| 2019 | 1 | – | 4 | – |
| 2018 | 0 | – | 1 | – |
| 2017 | 3 | – | 14 | – |
| 2016 | 0 | – | 7 | – |
| 2015 | 2 | – | 3 | – |
| 2014 | 0 | – | 5 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 7 | 36 | 3.25 / 5 |
| Casino Guru | 6 | 2 | – |
| Trustpilot | – | 6 | 2.6 / 5 |
| CasinoReviews | 4 | – | – |
| latestcasinobonuses.bet | – | 1 | – |
Block 13
Latest complaints and reviews
The newest records about Casino Estrella as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Ukraine · Trustpilot
- Review
1.0 of 5 stars
Spain · Trustpilot
- Complaint
Withdrawal delay
ResolvedSpain · Casino Guru
- Complaint
Self-exclusion
ClosedSpain · Casino Guru
- Complaint
Withdrawal refused
ResolvedItaly · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Questions about Casino Estrella
Who owns Casino Estrella?
Casino Estrella is operated by MTM Corp. Casinos and runs under the iGaming Partners affiliate programme.
Is Casino Estrella licensed?
Yes. Casino Estrella holds a licence from Curacao Gaming Control Board.
When was Casino Estrella founded?
Casino Estrella launched in 2012.
Which currencies does Casino Estrella accept?
Currencies listed for Casino Estrella: Euros, British pounds sterling, US dollars, Bitcoin, Canadian dollars. Its site is available in 3 languages: English, Spanish, French.
Which countries is Casino Estrella available in?
Casino Estrella is listed in 6 markets: Austria, Belgium, Canada, France, Spain, United Kingdom.
What bonuses and promotions does Casino Estrella run in Finland?
We read 13 live offers for Finland on the Casino Estrella site itself.
Does Casino Estrella have a loyalty programme in Finland?
Yes. Its loyalty programme for Finland has 3 tiers.
What do players say about Casino Estrella?
Players have filed 17 complaints and written 45 reviews about Casino Estrella. Players rate Casino Estrella 2.93 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Casino Estrella?
“Withdrawal delay” – 43% of the 14 complaints about Casino Estrella with a labelled problem. Followed by “Account blocked” (14%) and “Winnings voided” (14%).
Do players report withdrawal problems at Casino Estrella?
Withdrawals are the topic of 9 complaints about Casino Estrella: 53% of the 17 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them).
Does Casino Estrella resolve player complaints?
69% of the 16 complaints about Casino Estrella with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casino Estrella is 1,209th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Casino Estrella?
Praised most: “Games”, “Website & app” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 60% of the rated reviews give four or five stars, and 37% give one or two.
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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