Can I activate promocode XXX first, then YYY?
No, you can only make a deposit using the last activated promocode
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Casino profile
Bitguruz Casinoin Mexico
Player reviews and complaints from independent sites, alongside the facts we have recorded about Bitguruz Casino and its operator (MoneyCow).
bitguruz.com
Profile
- Website
- bitguruz.com
- Established
- 2024
- Operator
- MoneyCowaffiliate programme
- Company
- Guruz Group Ltd.
- Licences
- Languages
- English
- Romanian
- Portuguese
- Spanish
- Hungarian
- German
- French
- Finnish
- Italian
- Slovenian
- Croatian
- Japanese
- Dutch
- Latvian
- Lithuanian
- Currencies
- Euros
- US dollars
- Canadian dollars
- Ethereum
- Tether
- Bitcoin
- Bitcoin Cash
- USD Coin
- Dogecoin
- Litecoin
- TRON
- UAE dirhams
- Australian dollars
- Bulgarian leva
- Brazilian reals
- Chilean pesos
- Czech Republic korunas
- Danish krone
- British pounds sterling
- Indian rupees
- Japanese yen
- South Korean won
- Mexican pesos
- Malaysian ringgits
- Norwegian kroner
- New Zealand dollars
- Polish zlotys
- Swedish kronor
- South African Rand
- Costa Rican colóns Show more
About
Bitguruz Casino is an online casino operating under the MoneyCow affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 15 languages, among them English, Romanian, Portuguese, Spanish. Accounts can be held in 30 currencies — Euros, US dollars, Canadian dollars, Ethereum. Our database holds 14 welcome offers.
What we collected for the Mexico market on Bitguruz Casino: 24 live offers.
Markets
This brand is listed in 28 markets. Pick one to see what it offers there.
Welcome bonuses
24 entries
Read from the casino's own pages. Terms change without notice — check them on the operator's site.
Can I use "Bonus buy" with BGZ?
Yes, "Bonus buy" is available with BGZ. Please be aware that the maximum bet allowed with bonuses is $5 per round. Any higher bet is not permitted under the bonus policy.
How can I cash out my BGZ balance?
To cash out your BGZ balance, you must meet the wagering requirements listed in the bonus conditions on the Bonuses page.
How can I get a promocode?
We regularly launch promotions and share promocodes through newsletters. Also, all available promocodes are listed on the Bonuses page.
How can I manage my promocodes?
You can cancel your promocodes directly from the promocode card on the Bonuses page
How can I remove the BGZ bonus from my wallet?
You can remove an active BGZ bonus through the Bonuses page or by contacting support.
How do I use a promocode?
You can enter your promocode on the Bonuses page or in the Account Settings.
How long do I have to activate BGZ after receiving it?
You must activate your BGZ within 14 days of receiving it. If not activated within this period, the bonus will be canceled.
How long do I have to use BGZ after activation?
Once activated, you have 7 days to wager and use BGZ bonus. After 7 days, any remaining bonus will be canceled.
How to get winnings from Free Spins?
Winnings from Free Spins are credited in BGZ currency after you have used all your Free Spins. You can find your winnings on the Bonuses page
How to use Free Spins?
There are two ways to start playing with Free Spins: Click "Play" on the Free Spins card on the Bonuses page or Select the Free Spins mode on the game page.
If you have multiple FS packages, you must use them one at a time as they do not stack. Also, you…There are two ways to start playing with Free Spins: Click "Play" on the Free Spins card on the Bonuses page or Select the Free Spins mode on the game page.
If you have multiple FS packages, you must use them one at a time as they do not stack. Also, you can’t use the Bonus Buy feature during a Free Spins session.Is there a maximum bet amount with BGZ?
Yes. The maximum permitted bet using bonuses is $5 per round. Any bet over $5 is considered a violation of the bonus policy.
Is there a maximum cashout for the BGZ bonus?
Yes, there are limitations. The maximum cashout amount is shown on the bonus card, as each bonus has individual terms and conditions.
What are Free Spins?
Free Spins are a type of bonus offered by Bitguruz that allow players to spin the reels of a slot game without using their own money.
What are the wagering requirements for the BGZ bonus?
You can find the current wager requirements for the BGZ bonus on the Bonuses page under the bonus card.
What happens to my BGZ balance if I activate a new BGZ bonus?
Your current BGZ balance will reset, and the new bonus will replace it.
What is BGZ?
BGZ is the in-game currency for the Bitguruz casino, where 1 BGZ equals 1 USDT. It can be used to play all slot games.
What to do if my IP is blocked in a chosen game?
Contact support for assistance.
Where can I find all the details about my promocode?
• Validity period
• Minimum deposit
• Wagering requirenments
• Maximum cashout"Where can I find my current promocode?
Your active promocodes are listed on the "Bonuses" page. There you can see which promocode is available for use on your wallet deposit.
Where can I see my Free Spins?
All credited Free Spins are displayed on the Bonuses page.
Where can I use Free Spins?
Free Spins are usually issued for a specific game as determined by the promotion's terms. These Free Spins cannot be used in other games.
Which wager is applied for Free Spins?
The applicable wager can be viewed on the Free Spins card on the Bonuses page.
Why can't I use BGZ in games right now?
You can use your BGZ bonus balance once your other balances are used up.
Sign-up requirements
4 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
Registration
- Password
Sign in
- Password
Player Intelligence
1,004 records
What players report about Bitguruz Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
24
95% resolved, of those with a known outcome
Total reviews
980
Across all review sites
Player rating
4.55 / 5
Trustpilot 4.5 · AskGamblers 4.6
GEO markets
66
Countries stated on 79% of records
AI-generated summary of player reviews
Players appreciate the fast withdrawals and the wide selection of games available, which enhances their overall gaming experience. Many users also commend the user-friendly interface and responsive customer support, making it easy to navigate and enjoy their time at the casino.
Users have expressed frustration with the lengthy verification process and unclear bonus terms, which can lead to confusion and delays in accessing their funds. Additionally, some players have reported issues with game glitches and a lack of transparency regarding the RTP values.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
22
20252026
Block 02
Complaint categories
- Withdrawal46%11
- Account21%5
- KYC / verification13%3
- Responsible gambling13%3
- Payments & refunds4.2%1
- Customer support4.2%1
Block 03
Complaint status
- Resolved88%21
- Closed without an outcome4.2%1
- Open4.2%1
- Unresolved4.2%1
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
837
20252026
Block 05
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.65
4.45
20252026
Every complaint and review behind these numbers — with filters, comparison, GEO, platforms, operators and monitoring — in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
