Can I activate promocode XXX first, then YYY?
No, you can only make a deposit using the last activated promocode
Casino profile
Bitguruz Casino in Canada
Player complaints and reviews about Bitguruz Casino, plus its operator (MoneyCow), licences and welcome offers.
bitguruz.com
Profile
- Website
- bitguruz.com
- Established
- 2024
- Operator
- MoneyCowaffiliate programme
- Company
- Guruz Group Ltd.
- Licences
- Languages
- English
- Romanian
- Portuguese
- Spanish
- Hungarian
- German
- French
- Finnish
- Italian
- Slovenian
- Croatian
- Japanese
- Dutch
- Latvian
- Lithuanian
- Currencies
- Euros
- US dollars
- Canadian dollars
- Ethereum
- Tether
- Bitcoin
- Bitcoin Cash
- USD Coin
- Dogecoin
- Litecoin
- TRON
- UAE dirhams
- Australian dollars
- Bulgarian leva
- Brazilian reals
- Chilean pesos
- Czech Republic korunas
- Danish krone
- British pounds sterling
- Indian rupees
- Japanese yen
- South Korean won
- Mexican pesos
- Malaysian ringgits
- Norwegian kroner
- New Zealand dollars
- Polish zlotys
- Swedish kronor
- South African Rand
- Costa Rican colóns Show more
About
On the Bitguruz Casino site for Canada, we found 24 welcome bonuses. The registration form for Canada has 2 fields: e-mail and password.
Bitguruz Casino belongs to the MoneyCow affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 15 languages, including English, Romanian, Portuguese, Spanish. 30 account currencies are listed, including Euros, US dollars, Canadian dollars, Ethereum.
Markets
This brand is listed in 28 markets. Pick one to see what it offers there.
Welcome bonuses
24 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Can I use "Bonus buy" with BGZ?
Yes, "Bonus buy" is available with BGZ. Please be aware that the maximum bet allowed with bonuses is $5 per round. Any higher bet is not permitted under the bonus policy.
How can I cash out my BGZ balance?
To cash out your BGZ balance, you must meet the wagering requirements listed in the bonus conditions on the Bonuses page.
How can I get a promocode?
We regularly launch promotions and share promocodes through newsletters. Also, all available promocodes are listed on the Bonuses page.
How can I manage my promocodes?
You can cancel your promocodes directly from the promocode card on the Bonuses page
How can I remove the BGZ bonus from my wallet?
You can remove an active BGZ bonus through the Bonuses page or by contacting support.
How do I use a promocode?
You can enter your promocode on the Bonuses page or in the Account Settings.
How long do I have to activate BGZ after receiving it?
You must activate your BGZ within 14 days of receiving it. If not activated within this period, the bonus will be canceled.
How long do I have to use BGZ after activation?
Once activated, you have 7 days to wager and use BGZ bonus. After 7 days, any remaining bonus will be canceled.
How to get winnings from Free Spins?
Winnings from Free Spins are credited in BGZ currency after you have used all your Free Spins. You can find your winnings on the Bonuses page
How to use Free Spins?
There are two ways to start playing with Free Spins: Click "Play" on the Free Spins card on the Bonuses page or Select the Free Spins mode on the game page.
If you have multiple FS packages, you must use them one at a time as they do not stack. Also, you…Is there a maximum bet amount with BGZ?
Yes. The maximum permitted bet using bonuses is $5 per round. Any bet over $5 is considered a violation of the bonus policy.
Is there a maximum cashout for the BGZ bonus?
Yes, there are limitations. The maximum cashout amount is shown on the bonus card, as each bonus has individual terms and conditions.
What are Free Spins?
Free Spins are a type of bonus offered by Bitguruz that allow players to spin the reels of a slot game without using their own money.
What are the wagering requirements for the BGZ bonus?
You can find the current wager requirements for the BGZ bonus on the Bonuses page under the bonus card.
What happens to my BGZ balance if I activate a new BGZ bonus?
Your current BGZ balance will reset, and the new bonus will replace it.
What is BGZ?
BGZ is the in-game currency for the Bitguruz casino, where 1 BGZ equals 1 USDT. It can be used to play all slot games.
What to do if my IP is blocked in a chosen game?
Contact support for assistance.
Where can I find all the details about my promocode?
• Validity period
• Minimum deposit
• Wagering requirenments
• Maximum cashout"Where can I find my current promocode?
Your active promocodes are listed on the "Bonuses" page. There you can see which promocode is available for use on your wallet deposit.
Where can I see my Free Spins?
All credited Free Spins are displayed on the Bonuses page.
Where can I use Free Spins?
Free Spins are usually issued for a specific game as determined by the promotion's terms. These Free Spins cannot be used in other games.
Which wager is applied for Free Spins?
The applicable wager can be viewed on the Free Spins card on the Bonuses page.
Why can't I use BGZ in games right now?
You can use your BGZ bonus balance once your other balances are used up.
Sign-up requirements
4 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
Registration
- Password
Sign in
- Password
Player complaints and reviews in Canada
56 records
56 of the 1,068 records about Bitguruz Casino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.
Total complaints
2
Fewer than 5 with a known outcome
Total reviews
54
Across all review sites
Player rating
4.28 / 5
54 ratings by these players
Share of all records
5.2%
of 1,068 about Bitguruz Casino
What players in Canada say about Bitguruz Casino
Players in Canada have filed 2 complaints and written 54 reviews about Bitguruz Casino. That is 5.2% of the 1,068 records about it from every market. Complaints make up 3.6% of their records, against 2.8% across all markets. Their reviews rate it 4.28 out of 5 on average (54 ratings), against 4.46 across all markets. 11% of their rated reviews give one or two stars; across all markets the share is 7.5%.
In the last 12 months: 2 complaints and 54 reviews.
A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Bitguruz Casino in Canada, or compare the market with another one.
| Figure | Canada | All markets |
|---|---|---|
| Complaints among all records | 3.6% | 2.8% |
| Average review rating, out of 5 | 4.28 | 4.46 |
| Reviews rated 1–2 stars | 11% | 7.5% |
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
1
20252026
| Period | Value |
|---|---|
| 2025 | 1 |
| 2026 | 1 |
Block 02
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
54
2026
| Period | Value |
|---|---|
| 2026 | 54 |
Block 03
Review stars
How the rated reviews split by star.
- 5 stars70%38
- 4 stars9.3%5
- 3 stars9.3%5
- 1 star11%6
Block 04
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games46%18
- Customer support44%17
- Bonuses41%16
- Website & app26%10
- Withdrawals13%5
- VIP & loyalty5.1%2
Criticised
- Deposits & payment methods5.1%2
- KYC / verification5.1%2
- Trust & licence5.1%2
- Withdrawals5.1%2
- Bonuses2.6%1
- Fairness & RTP2.6%1
Block 05
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.5
2026
| Period | Value |
|---|---|
| 2026 | 4.5 |
Block 06
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 54 | 4.28 |
| 2025 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 07
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 53 | – |
| Casino Guru | 2 | 1 | – |
Block 08
Latest complaints and reviews
The newest records about Bitguruz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Canada · Trustpilot
- Review
3.0 of 5 stars
Canada · Trustpilot
- Review
4.0 of 5 stars
Canada · Trustpilot
- Complaint
Self-exclusion
ResolvedCanada · Casino Guru
- Complaint
Self-exclusion
ResolvedCanada · Casino Guru
2 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataQuestions about Bitguruz Casino in Canada
What bonuses and promotions does Bitguruz Casino run in Canada?
We read 24 live offers for Canada on the Bitguruz Casino site itself.
What does Bitguruz Casino ask for at registration in Canada?
The Bitguruz Casino registration form for Canada has 2 fields: e-mail, password.
How many complaints and reviews about Bitguruz Casino come from players in Canada?
56 of the 1,068 complaints and reviews about Bitguruz Casino come from players in Canada. Across all its markets, 28 complaints have a known outcome, and 89% of them were resolved.
Who owns Bitguruz Casino?
Bitguruz Casino is operated by Guruz Group Ltd. and runs under the MoneyCow affiliate programme.
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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