igamingcpo.com

Casino profile

Bitguruz Casino

Player complaints and reviews about Bitguruz Casino, plus its operator (MoneyCow), licences and welcome offers.

bitguruz.com
bitguruz.com
Capture of the Bitguruz Casino website

Profile

Website
bitguruz.com
Established
2024
Operator
MoneyCowaffiliate programme
Company
Guruz Group Ltd.
Licences
Languages
  • English
  • Romanian
  • Portuguese
  • Spanish
  • Hungarian
  • German
  • French
  • Finnish
  • Italian
  • Slovenian
  • Croatian
  • Japanese
  • Dutch
  • Latvian
  • Lithuanian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Ethereum
  • Tether
  • Bitcoin
  • Bitcoin Cash
  • USD Coin
  • Dogecoin
  • Litecoin
  • TRON
  • UAE dirhams
  • Australian dollars
  • Bulgarian leva
  • Brazilian reals
  • Chilean pesos
  • Czech Republic korunas
  • Danish krone
  • British pounds sterling
  • Indian rupees
  • Japanese yen
  • South Korean won
  • Mexican pesos
  • Malaysian ringgits
  • Norwegian kroner
  • New Zealand dollars
  • Polish zlotys
  • Swedish kronor
  • South African Rand
  • Costa Rican colóns Show more

About

Bitguruz Casino belongs to the MoneyCow affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 15 languages, including English, Romanian, Portuguese, Spanish. 30 account currencies are listed, including Euros, US dollars, Canadian dollars, Ethereum. We list 15 welcome offers.

Bitguruz Casino is listed in 28 markets, among them Canada, Germany, France and Belgium. The registration form for Italy has 2 fields: e-mail and password.

Markets

This brand is listed in 28 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Sign-up requirements

4 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password

Sign in

  1. E-mail
  2. Password

Player Intelligence

1,068 records

What players report about Bitguruz Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

30

89% resolved, of those with a known outcome

Total reviews

1,038

Across all review sites

Player rating

4.5 / 5

Trustpilot 4.4 · AskGamblers 4.6

GEO markets

69

Countries stated on 80% of records

Bitguruz Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Bitguruz Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 30 complaints and 1,038 reviews about Bitguruz Casino on 5 sites. In the 12 months to November 5, 2026, they filed 28 complaints and posted 1,038 reviews.

The problem players report most often is “Withdrawal delay”: 37% of the 30 complaints with a labelled problem. Next come “Self-exclusion” (17%) and “Wrong calculation” (10%). Complaints about “Withdrawal” make up 40% of those with a topic, against 29% across all brands.

Of the 28 complaints with a known outcome, 89% were resolved, against 59% across all brands. That puts Bitguruz Casino 441st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Bitguruz Casino 4.46 out of 5 on average over 1,032 rated reviews, against 3.44 across all brands. 88% of the ratings are four or five stars, and 7.5% are one or two. The review sites’ own scores average 4.5 out of 5 across 2 sites. By that score, Bitguruz Casino ranks 235th of 4,286 rated casinos. Reviewers most often praise “Games” (461 reviews), “Bonuses” (311 reviews) and “Customer support” (285 reviews). The most common criticism concerns “Bonuses” (43 reviews), “Website & app” (32 reviews) and “Games” (25 reviews).

The countries players state most often are United States (28%), United Kingdom (11%) and Germany (8.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Bitguruz Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the fast withdrawals and the wide selection of games available, which enhances their overall gaming experience. Many users also commend the user-friendly interface and responsive customer support, making it easy to navigate and enjoy their time at the casino.

Users have expressed frustration with the lengthy verification process and unclear bonus terms, which can lead to confusion and delays in accessing their funds. Additionally, some players have reported issues with game glitches and a lack of transparency regarding the RTP values.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay37%11
  • Self-exclusion17%5
  • Wrong calculation10%3
  • Account closed6.7%2
  • Account not closed on request3.3%1
  • Registration3.3%1
  • Verification delay3.3%1
  • Documents rejected or requested again3.3%1
  • Other problems17%5
Share of the 30 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal40%12
  • Responsible gambling17%5
  • Account13%4
  • Technical13%4
  • KYC / verification6.7%2
  • Other3.3%1
  • Payments & refunds3.3%1
  • Customer support3.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved83%25
  • Unresolved10%3
  • Closed without an outcome6.7%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Bitguruz Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Bitguruz Casino against the market
MeasureBitguruz CasinoAll brands
Complaints resolved89%59%
Average review rating4.463.44
Complaints per 100 reviews2.926.4
Share of “Withdrawal” complaints40%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars75%769
  • 4 stars14%140
  • 3 stars4.5%46
  • 2 stars0.7%7
  • 1 star6.8%70
Share of 1,032 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games56%461
  • Bonuses38%311
  • Customer support35%285
  • Website & app30%245
  • Withdrawals24%193
  • Deposits & payment methods14%111
Share of the 820 reviews that name at least one aspect.reviews

Criticised

  • Bonuses5.2%43
  • Website & app3.9%32
  • Games3%25
  • Customer support3%25
  • Fairness & RTP2.9%24
  • Withdrawals2.8%23
Share of the 820 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United States28%236
  • United Kingdom11%95
  • Germany8.8%75
  • Canada6.6%56
  • New Zealand6.1%52
  • Netherlands4%34
  • South Africa3.6%31
  • Spain1.8%15
  • Ireland1.8%15
  • Mexico1.6%14
  • Other countries27%229
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262692%8954.43
20252–1434.65

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–8214.4 / 5
AskGamblers82004.6 / 5
Casino Guru1817–
Casinomeister3––
latestcasinobonuses.bet1––

Block 13

Latest complaints and reviews

The newest records about Bitguruz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

15 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Bitguruz Casino

Who owns Bitguruz Casino?

Bitguruz Casino is operated by Guruz Group Ltd. and runs under the MoneyCow affiliate programme.

Is Bitguruz Casino licensed?

Yes. Bitguruz Casino holds a licence from Anjouan Gaming Board.

When was Bitguruz Casino founded?

Bitguruz Casino launched in 2024.

Which currencies does Bitguruz Casino accept?

Currencies listed for Bitguruz Casino: Euros, US dollars, Canadian dollars, Ethereum, Tether, Bitcoin, Bitcoin Cash, USD Coin and 22 more. Its site is available in 15 languages: English, Romanian, Portuguese, Spanish and 11 more.

What welcome bonuses does Bitguruz Casino offer?

15 welcome offers are listed for Bitguruz Casino. The first on the list is “555% up to $5000 + 500 Free Spins at Bitguruz Casino”.

Which countries is Bitguruz Casino available in?

Bitguruz Casino is listed in 28 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Costa Rica, Croatia and 20 more.

What does Bitguruz Casino ask for at registration in Italy?

The Bitguruz Casino registration form for Italy has 2 fields: e-mail, password.

What do players say about Bitguruz Casino?

Players have filed 30 complaints and written 1,038 reviews about Bitguruz Casino. Players rate Bitguruz Casino 4.5 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Bitguruz Casino?

“Withdrawal delay” – 37% of the 30 complaints about Bitguruz Casino with a labelled problem. Followed by “Self-exclusion” (17%) and “Wrong calculation” (10%).

Do players report withdrawal problems at Bitguruz Casino?

Withdrawals are the topic of 12 complaints about Bitguruz Casino: 40% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (92% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Bitguruz Casino resolve player complaints?

89% of the 28 complaints about Bitguruz Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Bitguruz Casino is 441st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Bitguruz Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Bonuses”, “Website & app” and “Games”. 88% of the rated reviews give four or five stars, and 7.5% give one or two.

How many complaints has Bitguruz Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 28 complaints about Bitguruz Casino.

Where do Bitguruz Casino’s players come from?

The countries named most often in complaints and reviews about Bitguruz Casino are United States (28%), United Kingdom (11%) and Germany (8.8%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Bitguruz Casino, and ones players rate about the same.