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Casino profile

Silverplay Casino

Player complaints and reviews about Silverplay Casino, plus its operator (Bluewin Partners), licences and welcome offers.

silverplay.com
silverplay.com
Capture of the Silverplay Casino website

Profile

Website
silverplay.com
Established
2021
Operator
Bluewin Partnersaffiliate programme
Company
NewEra B.V.
Licences
Languages
  • English
  • French
  • German
  • Italian
  • Spanish
  • Hungarian
Currencies
  • Euros
  • Argentine pesos
  • Brazilian reals
  • British pounds sterling
  • Brunei dollars
  • Canadian dollars
  • Chilean pesos
  • Chinese yuan
  • Colombian pesos
  • Czech Republic korunas
  • Danish krone
  • Hungarian forints
  • Hong Kong dollars
  • Indian rupees
  • Indonesian rupiahs
  • Japanese yen
  • Kuwaiti dinars
  • Malaysian ringgits
  • Mexican pesos
  • Moroccan dirhams
  • New Zealand dollars
  • Norwegian kroner
  • Nigerian nairas
  • Pakistani rupees
  • Peruvian nuevos soles
  • Paraguayan guaranis
  • Polish zlotys
  • Saudi riyals
  • Singapore dollars
  • South African Rand
  • South Korean won
  • Swiss francs
  • Thai baht
  • Trinidad and Tobago dollars
  • Turkish Lira
  • Ukrainian hryvnias
  • UAE dirhams
  • US dollars
  • Uruguayan pesos
  • Vietnamese dong Show more

About

Silverplay Casino belongs to the Bluewin Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, French, German, Italian. 40 account currencies are listed, including Euros, Argentine pesos, Brazilian reals, British pounds sterling. We list 10 welcome offers.

Silverplay Casino is listed in 30 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 30 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

152 records

What players report about Silverplay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

93

89% resolved, of those with a known outcome

Total reviews

59

Across all review sites

Player rating

3.85 / 5

AskGamblers 4.5 · Trustpilot 3.2

GEO markets

19

Countries stated on 66% of records

Silverplay Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Silverplay Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 93 complaints and 59 reviews about Silverplay Casino on 7 sites. In the 12 months to November 5, 2026, they filed 13 complaints and posted 55 reviews. That is 30% more complaints than in the 12 months before (10). Of the complaints with a known outcome, 69% were resolved in the last 12 months, against 100% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 38% of the 89 complaints with a labelled problem. Next come “Account not closed on request” (10%) and “Deposit not credited” (9%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.

Of the 90 complaints with a known outcome, 89% were resolved, against 59% across all brands. That puts Silverplay Casino 444th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 90%.

Reviewers give Silverplay Casino 4.2 out of 5 on average over 59 rated reviews, against 3.44 across all brands. 90% of the ratings are four or five stars, and 8.5% are one or two. The review sites’ own scores average 3.85 out of 5 across 2 sites. By that score, Silverplay Casino ranks 1,037th of 4,287 rated casinos. Reviewers most often praise “Games” (24 reviews), “Withdrawals” (24 reviews) and “Customer support” (22 reviews).

The countries players state most often are Germany (49%), Spain (14%) and Italy (7.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Silverplay Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the smooth operation of the platform and the excellent customer service, highlighting quick responses and helpful interactions with support staff. The wide selection of games and user-friendly interface also contributed to a consistently positive gaming experience.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay38%34
  • Account not closed on request10%9
  • Deposit not credited9%8
  • Verification delay7.9%7
  • Self-exclusion7.9%7
  • Withdrawal refused4.5%4
  • Game malfunction3.4%3
  • Account blocked2.2%2
  • Other problems17%15
Share of the 89 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal44%40
  • Account12%11
  • Deposit9.9%9
  • Responsible gambling8.8%8
  • KYC / verification7.7%7
  • Technical7.7%7
  • Bonus6.6%6
  • Other1.1%1
  • Payments & refunds1.1%1
  • Customer support1.1%1
Share of complaints with a category. 2 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved86%80
  • Unresolved11%10
  • Closed without an outcome3.2%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Silverplay Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Silverplay Casino against the market
MeasureSilverplay CasinoAll brands
Complaints resolved89%59%
Average review rating4.23.44
Complaints per 100 reviews157.626.4
Share of “Withdrawal” complaints44%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars64%38
  • 4 stars25%15
  • 3 stars1.7%1
  • 1 star8.5%5
Share of 59 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games41%24
  • Withdrawals41%24
  • Customer support37%22
  • Website & app34%20
  • Bonuses20%12
  • Deposits & payment methods15%9
Share of the 59 reviews that name at least one aspect.reviews

Criticised

  • Responsible gambling6.8%4
  • Customer support6.8%4
  • Account3.4%2
  • Games3.4%2
  • Website & app3.4%2
  • Bonuses1.7%1
Share of the 59 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany49%49
  • Spain14%14
  • Italy7.9%8
  • Ireland5.9%6
  • Switzerland5%5
  • Argentina4%4
  • Norway3%3
  • Austria1%1
  • Australia1%1
  • Canada1%1
  • Other countries8.9%9
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261369%554.24
20251090%4–
20241593%0–
20232793%0–
20222492%0–
20211–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru8210–
AskGamblers6434.5 / 5
latestcasinobonuses.bet–3–
LCB3––
Trustpilot–33.2 / 5
Casinomeister1––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Silverplay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Argentina · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Unresolved

    Germany · Casino Guru

  • Complaint

    Self-exclusion

    Unresolved

    Casinomeister

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Silverplay Casino

Who owns Silverplay Casino?

Silverplay Casino is operated by NewEra B.V. and runs under the Bluewin Partners affiliate programme.

Is Silverplay Casino licensed?

Yes. Silverplay Casino holds a licence from Curacao Gaming Control Board.

When was Silverplay Casino founded?

Silverplay Casino launched in 2021.

Which currencies does Silverplay Casino accept?

Currencies listed for Silverplay Casino: Euros, Argentine pesos, Brazilian reals, British pounds sterling, Brunei dollars, Canadian dollars, Chilean pesos, Chinese yuan and 32 more. Its site is available in 6 languages: English, French, German, Italian and 2 more.

What welcome bonuses does Silverplay Casino offer?

10 welcome offers are listed for Silverplay Casino. The first on the list is “150% up to €750 and 400 extra spins”, with a 30× wagering requirement.

Which countries is Silverplay Casino available in?

Silverplay Casino is listed in 30 markets: Argentina, Belgium, Canada, Chile, Colombia, Czechia, France, Germany and 22 more.

What do players say about Silverplay Casino?

Players have filed 93 complaints and written 59 reviews about Silverplay Casino. Players rate Silverplay Casino 3.85 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Silverplay Casino?

“Withdrawal delay” – 38% of the 89 complaints about Silverplay Casino with a labelled problem. Followed by “Account not closed on request” (10%) and “Deposit not credited” (9%).

Do players report withdrawal problems at Silverplay Casino?

Withdrawals are the topic of 40 complaints about Silverplay Casino: 44% of the 91 with a topic. The most common withdrawal problem is “Withdrawal delay” (85% of them). Of the withdrawal complaints with a known outcome, 90% were resolved.

Does Silverplay Casino resolve player complaints?

89% of the 90 complaints about Silverplay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Silverplay Casino is 444th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Silverplay Casino?

Praised most: “Games”, “Withdrawals” and “Customer support”. 90% of the rated reviews give four or five stars, and 8.5% give one or two.

How many complaints has Silverplay Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 13 complaints about Silverplay Casino. That is 30% more than in the 12 months before, when there were 10.

Where do Silverplay Casino’s players come from?

The countries named most often in complaints and reviews about Silverplay Casino are Germany (49%), Spain (14%) and Italy (7.9%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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