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Casino profile

Martin Casino

Player complaints and reviews about Martin Casino, plus its operator (Royal Partners), licences and welcome offers.

martin.casino
martin.casino
Capture of the Martin Casino website

Profile

Website
martin.casino
Established
2025
Operator
Royal Partnersaffiliate programme
Company
Galaktika N.V.
Licences
Languages
  • English
  • Russian
  • German
Currencies
  • Euros
  • Bitcoin
  • Ethereum
  • Tether
  • Bitcoin Cash
  • Binance Coin
  • TRON
  • Ripple
  • Dogecoin
  • USD Coin

About

Martin Casino belongs to the Royal Partners affiliate programme. The site launched in 2025. It holds a licence from Curacao Gaming Control Board. The interface is available in 3 languages: English, Russian, German. 10 account currencies are listed, including Euros, Bitcoin, Ethereum, Tether.

Martin Casino is listed in 3 markets: Germany, Austria and Russia. On the Martin Casino site for Austria, we found 5 welcome bonuses, 2 promotions and a loyalty programme with 8 tiers.

Licensee

The company that holds the Curaçao licence for Martin Casino, as the licence register names it.

Legal name
Galaktika N.V.
Curaçao licence reference
OGL/2024/169/0146
Registration number (Curaçao Chamber of Commerce)
140803

Markets

This brand is listed in 3 markets. Pick one to see what it offers there.

Welcome bonuses

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Promotions

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Besondere Belohnungen

    Genieße als Belohnung für deine Treue exklusive Boni und personalisierte Geschenke.

  2. 2

    Dein persönlicher Manager

    Rund um die Uhr zu deiner Verfügung. Deine Probleme werden schnell und effizient gelöst.

  3. 3

    Ein Geburtstagsgeschenk

    Erhalte jedes Jahr einen einzahlungsfreien Bonus. Je höher dein Status, desto größer das Geschenk.

  4. 4

    Exklusive Aktionen

    Erhalte Zugang zu Sonderaktionen mit großen Preisen, die nur wenigen Auserwählten vorbehalten sind.

  5. 5

    Sofortige Geldauszahlung

    Es geht schnell, einfach und reibungslos – deine Gewinne werden deinem Guthaben innerhalb von 5 Minuten gutgeschrieben.

  6. 6

    Unbegrenzte Auszahlungen

    Setze unbegrenzte Gewinne frei. Ziehe mit dem Ultimate-Status so viel ab, wie du willst.

  7. 7

    Vorrangiger Zugang zu Updates

    Bleibe auf dem Laufenden mit exklusiven Frühwarnungen über bevorstehende gewinnbringende Veranstaltungen.

  8. 8

    Wöchentliches Cashback

    Halte das Spiel in Gang mit bis zu 10 % Cashback jeden Donnerstag.

Player Intelligence

246 records

What players report about Martin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

136

60% resolved, of those with a known outcome

Total reviews

110

Across all review sites

Player rating

3.96 / 5

casino.ru 4.7 · Trustpilot 2.4 · AskGamblers 3.85 · Tribuna 4.9

GEO markets

13

Countries stated on 36% of records

Martin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Martin Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 136 complaints and 110 reviews about Martin Casino on 7 sites. In the 12 months to November 5, 2026, they filed 76 complaints and posted 61 reviews. That is 27% more complaints than in the 12 months before (60). Reviews are up 27% on the 12 months before (48). The average review rating fell from 3.52 to 3.2 out of 5 year on year. Of the complaints with a known outcome, 73% were resolved in the last 12 months, against 48% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 39% of the 129 complaints with a labelled problem. Next come “Deposit not credited” (26%) and “Withdrawal refused” (10%). Complaints about “Withdrawal” make up 48% of those with a topic, against 29% across all brands.

Of the 115 complaints with a known outcome, 60% were resolved, against 59% across all brands. That puts Martin Casino 1,399th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 76%.

Reviewers give Martin Casino 3.35 out of 5 on average over 107 rated reviews, against 3.44 across all brands. 52% of the ratings are four or five stars, and 19% are one or two. The review sites’ own scores average 3.96 out of 5 across 4 sites. By that score, Martin Casino ranks 898th of 4,286 rated casinos. Reviewers most often praise “Website & app” (48 reviews), “Games” (47 reviews) and “Withdrawals” (43 reviews). The most common criticism concerns “Withdrawals” (34 reviews), “Bonuses” (24 reviews) and “Customer support” (20 reviews).

The countries players state most often are Russia (63%), Germany (17%) and Canada (4.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Martin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the clean layout and easy navigation of the casino site. They also praised the helpful and friendly live support staff, noting quick payment notifications after withdrawals.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay39%50
  • Deposit not credited26%33
  • Withdrawal refused10%13
  • Account blocked7.8%10
  • Bonus not credited3.9%5
  • Missing funds3.9%5
  • Wagering terms3.1%4
  • Account closed1.6%2
  • Other problems5.4%7
Share of the 129 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal48%65
  • Deposit24%33
  • Account13%18
  • Bonus6.6%9
  • Payments & refunds3.7%5
  • Other2.2%3
  • KYC / verification0.7%1
  • Responsible gambling0.7%1
  • Technical0.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved51%69
  • Unresolved34%46
  • Open15%21
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Martin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Martin Casino against the market
MeasureMartin CasinoAll brands
Complaints resolved60%59%
Average review rating3.353.44
Complaints per 100 reviews123.626.4
Share of “Withdrawal” complaints48%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars22%24
  • 4 stars30%32
  • 3 stars29%31
  • 2 stars10%11
  • 1 star8.4%9
Share of 107 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Website & app47%48
  • Games46%47
  • Withdrawals42%43
  • KYC / verification39%40
  • Bonuses37%38
  • Deposits & payment methods36%37
Share of the 103 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals33%34
  • Bonuses23%24
  • Customer support19%20
  • Fairness & RTP15%15
  • Website & app12%12
  • KYC / verification7.8%8
Share of the 103 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Russia63%55
  • Germany17%15
  • Canada4.5%4
  • Austria2.3%2
  • Switzerland2.3%2
  • Lithuania2.3%2
  • Ukraine2.3%2
  • Albania1.1%1
  • Kazakhstan1.1%1
  • Laos1.1%1
  • Other countries3.4%3
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20266271%573.22
20257454%533.5

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
latestcasinobonuses.bet7759–
forum-casino.com48––
Casino Guru115–
Tribuna–164.9 / 5
Trustpilot–142.4 / 5
casino.ru–134.7 / 5
AskGamblers–33.85 / 5

Block 13

Latest complaints and reviews

The newest records about Martin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from casino.ru, Trustpilot, AskGamblers, Tribuna.

Questions about Martin Casino

Who owns Martin Casino?

Martin Casino is operated by Galaktika N.V. and runs under the Royal Partners affiliate programme.

Is Martin Casino licensed?

Yes. Martin Casino holds a licence from Curacao Gaming Control Board.

When was Martin Casino founded?

Martin Casino launched in 2025.

Which currencies does Martin Casino accept?

Currencies listed for Martin Casino: Euros, Bitcoin, Ethereum, Tether, Bitcoin Cash, Binance Coin, TRON, Ripple and 2 more. Its site is available in 3 languages: English, Russian, German.

Which countries is Martin Casino available in?

Martin Casino is listed in 3 markets: Austria, Germany, Russia.

What bonuses and promotions does Martin Casino run in Austria?

We read 7 live offers for Austria on the Martin Casino site itself.

Does Martin Casino have a loyalty programme in Austria?

Yes. Its loyalty programme for Austria has 8 tiers.

What do players say about Martin Casino?

Players have filed 136 complaints and written 110 reviews about Martin Casino. Players rate Martin Casino 3.96 out of 5 on average across the 4 sites that publish one.

What do players complain about most at Martin Casino?

“Withdrawal delay” – 39% of the 129 complaints about Martin Casino with a labelled problem. Followed by “Deposit not credited” (26%) and “Withdrawal refused” (10%).

Do players report withdrawal problems at Martin Casino?

Withdrawals are the topic of 65 complaints about Martin Casino: 48% of the 136 with a topic. The most common withdrawal problem is “Withdrawal delay” (77% of them). Of the withdrawal complaints with a known outcome, 76% were resolved.

Does Martin Casino resolve player complaints?

60% of the 115 complaints about Martin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Martin Casino is 1,399th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Martin Casino?

Praised most: “Website & app”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 52% of the rated reviews give four or five stars, and 19% give one or two.

How many complaints has Martin Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 76 complaints about Martin Casino. That is 27% more than in the 12 months before, when there were 60.

Where do Martin Casino’s players come from?

The countries named most often in complaints and reviews about Martin Casino are Russia (63%), Germany (17%) and Canada (4.5%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Martin Casino, and ones players rate about the same.