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Casino profile

ZenCasino

Player complaints and reviews about ZenCasino, plus its operator (Partners.Club), licences and welcome offers.

zencasino.com
zencasino.com
Capture of the ZenCasino website

Profile

Website
zencasino.com
Established
2017
Operator
Partners.Clubaffiliate programme
Company
Metaface Limited
Licences
Languages
  • Croatian
  • English
  • Polish
  • Spanish
  • Romanian
  • Norwegian
  • Czech
  • Italian
  • Danish
  • Greek
  • Portuguese
  • German
  • Slovenian
  • Bulgarian
Currencies
  • Australian dollars
  • Azerbaijani manats
  • Brazilian reals
  • Canadian dollars
  • Czech Republic korunas
  • Danish krone
  • Euros
  • Kazakhstani tenges
  • Norwegian kroner
  • New Zealand dollars
  • Polish zlotys
  • US dollars
  • Bitcoin
  • Ethereum
  • Tether
  • Binance Coin
  • Ripple
  • TRON
  • USD Coin
  • Bitcoin Cash
  • ADA Show more

About

ZenCasino belongs to the Partners.Club affiliate programme. The site launched in 2017. It holds a licence from Anjouan Gaming Board. The interface is available in 14 languages, including Croatian, English, Polish, Spanish. 21 account currencies are listed, including Australian dollars, Azerbaijani manats, Brazilian reals, Canadian dollars. We list 6 welcome offers.

ZenCasino is listed in 17 markets, among them Canada, Germany, Australia and Spain.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

193 records

What players report about ZenCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

24

92% resolved, of those with a known outcome

Total reviews

169

Across all review sites

Player rating

3.45 / 5

AskGamblers 4.0 · Trustpilot 2.9

GEO markets

20

Countries stated on 18% of records

ZenCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about ZenCasino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 24 complaints and 169 reviews about ZenCasino on 4 sites. In the 12 months to November 5, 2026, they filed 2 complaints and posted 33 reviews.

The problem players report most often is “Withdrawal delay”: 26% of the 23 complaints with a labelled problem. Next come “Account blocked” (13%) and “Bonus winnings confiscated” (13%). Complaints about “Withdrawal” make up 46% of those with a topic, against 29% across all brands.

Of the 24 complaints with a known outcome, 92% were resolved, against 59% across all brands. That puts ZenCasino 315th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 82%.

Reviewers give ZenCasino 3.87 out of 5 on average over 169 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 18% are one or two. The review sites’ own scores average 3.45 out of 5 across 2 sites. By that score, ZenCasino ranks 1,690th of 4,286 rated casinos. Reviewers most often praise “Games” (106 reviews), “Customer support” (86 reviews) and “Withdrawals” (71 reviews). The most common criticism concerns “Bonuses” (30 reviews), “Website & app” (22 reviews) and “Customer support” (22 reviews).

The countries players state most often are Germany (14%), Italy (14%) and Cyprus (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.

Ask the AI analyst about ZenCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the well-organized and easy-to-navigate platform, along with a strong selection of games and providers. Many highlighted the fast payouts and responsive customer support as significant advantages of ZenCasino.

Players expressed frustration over misleading communications regarding winnings from raffles, which undermined their trust in the casino. Additionally, concerns were raised about slow customer support and the lack of a loyalty program for regular players.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay26%6
  • Account blocked13%3
  • Bonus winnings confiscated13%3
  • Withdrawal refused13%3
  • Account not closed on request4.3%1
  • Wagering terms4.3%1
  • Deposit refund4.3%1
  • Gambling limits4.3%1
  • Other problems17%4
Share of the 23 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal46%11
  • Account17%4
  • Bonus17%4
  • Deposit8.3%2
  • Responsible gambling8.3%2
  • Technical4.2%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved92%22
  • Unresolved8.3%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

ZenCasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

ZenCasino against the market
MeasureZenCasinoAll brands
Complaints resolved92%59%
Average review rating3.873.44
Complaints per 100 reviews14.226.4
Share of “Withdrawal” complaints46%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars62%104
  • 4 stars17%28
  • 3 stars3.6%6
  • 2 stars2.4%4
  • 1 star16%27
Share of 169 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games64%106
  • Customer support52%86
  • Withdrawals43%71
  • Website & app38%63
  • KYC / verification27%44
  • Bonuses26%43
Share of the 165 reviews that name at least one aspect.reviews

Criticised

  • Bonuses18%30
  • Website & app13%22
  • Customer support13%22
  • Withdrawals13%22
  • Games9.7%16
  • Account4.8%8
Share of the 165 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany14%5
  • Italy14%5
  • Cyprus11%4
  • Lithuania8.6%3
  • Australia5.7%2
  • Malta5.7%2
  • Austria2.9%1
  • Belarus2.9%1
  • Canada2.9%1
  • Czechia2.9%1
  • Other countries29%10
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–253.24
20251–19–
20248–11–
20234–8–
20223–4–
20213–9–
20201–7–
20192–864.27

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers111484.0 / 5
Trustpilot–182.9 / 5
Casino Guru132–
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about ZenCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Denmark · Trustpilot

  • Review

    4.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Bonus winnings confiscated

    Resolved

    Cyprus · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Lithuania · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Malta · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about ZenCasino

Who owns ZenCasino?

ZenCasino is operated by Metaface Limited and runs under the Partners.Club affiliate programme.

Is ZenCasino licensed?

Yes. ZenCasino holds a licence from Anjouan Gaming Board.

When was ZenCasino founded?

ZenCasino launched in 2017.

Which currencies does ZenCasino accept?

Currencies listed for ZenCasino: Australian dollars, Azerbaijani manats, Brazilian reals, Canadian dollars, Czech Republic korunas, Danish krone, Euros, Kazakhstani tenges and 13 more. Its site is available in 14 languages: Croatian, English, Polish, Spanish and 10 more.

What welcome bonuses does ZenCasino offer?

6 welcome offers are listed for ZenCasino. The first on the list is “111% up to €200 + 100 Free Spins at ZenCasino”, with a 25× wagering requirement.

Which countries is ZenCasino available in?

ZenCasino is listed in 17 markets: Australia, Austria, Azerbaijan, Brazil, Bulgaria, Canada, Croatia, Czechia and 9 more.

What do players say about ZenCasino?

Players have filed 24 complaints and written 169 reviews about ZenCasino. Players rate ZenCasino 3.45 out of 5 on average across the 2 sites that publish one.

What do players complain about most at ZenCasino?

“Withdrawal delay” – 26% of the 23 complaints about ZenCasino with a labelled problem. Followed by “Account blocked” (13%) and “Bonus winnings confiscated” (13%).

Do players report withdrawal problems at ZenCasino?

Withdrawals are the topic of 11 complaints about ZenCasino: 46% of the 24 with a topic. The most common withdrawal problem is “Withdrawal delay” (55% of them). Of the withdrawal complaints with a known outcome, 82% were resolved.

Does ZenCasino resolve player complaints?

92% of the 24 complaints about ZenCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, ZenCasino is 315th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about ZenCasino?

Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Bonuses”, “Website & app” and “Customer support”. 78% of the rated reviews give four or five stars, and 18% give one or two.

How many complaints has ZenCasino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 2 complaints about ZenCasino.

Where do ZenCasino’s players come from?

The countries named most often in complaints and reviews about ZenCasino are Germany (14%), Italy (14%) and Cyprus (11%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with ZenCasino, and ones players rate about the same.