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Casino profile

ZenCasino

Player reviews and complaints from independent sites, alongside the facts we have recorded about ZenCasino and its operator (Partners.Club).

zencasino.com
zencasino.com
Capture of the ZenCasino website

Profile

Website
zencasino.com
Established
2017
Operator
Partners.Clubaffiliate programme
Company
Metaface Limited
Licences
Languages
  • Croatian
  • English
  • Polish
  • Spanish
  • Romanian
  • Norwegian
  • Czech
  • Italian
  • Danish
  • Greek
  • Portuguese
  • German
  • Slovenian
  • Bulgarian
Currencies
  • Australian dollars
  • Azerbaijani manats
  • Brazilian reals
  • Canadian dollars
  • Czech Republic korunas
  • Danish krone
  • Euros
  • Kazakhstani tenges
  • Norwegian kroner
  • New Zealand dollars
  • Polish zlotys
  • US dollars
  • Bitcoin
  • Ethereum
  • Tether
  • Binance Coin
  • Ripple
  • TRON
  • USD Coin
  • Bitcoin Cash
  • ADA Show more

About

ZenCasino is an online casino operating under the Partners.Club affiliate programme. The site launched in 2017. It holds a licence from Anjouan Gaming Board. The interface is available in 14 languages, among them Croatian, English, Polish, Spanish. Accounts can be held in 21 currencies — Australian dollars, Azerbaijani manats, Brazilian reals, Canadian dollars. Our database holds 6 welcome offers.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

192 records

What players report about ZenCasino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

24

92% resolved, of those with a known outcome

Total reviews

168

Across all review sites

Player rating

3.5 / 5

AskGamblers 4.0 · Trustpilot 3.0

GEO markets

19

Countries stated on 18% of records

AI-generated summary of player reviews

Players appreciated the well-organized and easy-to-navigate platform, along with a strong selection of games and providers. Many highlighted the fast payouts and responsive customer support as significant advantages of ZenCasino.

Players expressed frustration over misleading communications regarding winnings from raffles, which undermined their trust in the casino. Additionally, concerns were raised about slow customer support and the lack of a loyalty program for regular players.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal42%10
  • Bonus17%4
  • Account17%4
  • Deposit8.3%2
  • Responsible gambling8.3%2
  • KYC / verification4.2%1
  • Technical4.2%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved92%22
  • Unresolved8.3%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Player ratings from AskGamblers, Trustpilot.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.