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Casino profile

WinSpirit Casino in Canada

Player complaints and reviews about WinSpirit Casino, plus its operator (Makeberry Affiliates), licences and welcome offers.

winspirit.com
winspirit.com
Capture of the WinSpirit Casino website

Profile

Website
winspirit.com
Established
2022
Operator
Makeberry Affiliatesaffiliate programme
Company
Complete Technologies N.V. Casinos
Licences
Languages
  • English
  • French
  • Portuguese
  • Spanish
  • German
  • Italian
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • New Zealand dollars
  • Canadian dollars
  • Indian rupees
  • Brazilian reals

About

On the WinSpirit Casino site for Canada, we found a loyalty programme with 3 tiers.

WinSpirit Casino belongs to the Makeberry Affiliates affiliate programme. The site launched in 2022. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, French, Portuguese, Spanish. 7 account currencies are listed, including Euros, US dollars, Australian dollars, New Zealand dollars. We list 8 welcome offers.

Licensee

The company that holds the Curaçao licence for WinSpirit Casino, as the licence register names it.

Legal name
Complete Technologies N.V.
Curaçao licence reference
OGL/2024/923/0383
Registration number (Curaçao Chamber of Commerce)
133283
Incorporated
2012

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Join WinSpirit

    After registration, your VIP journey starts automatically

  2. 2

    Play and move up the levels

    Play slots, Live games, or place sports bets. Every activity moves you forward

  3. 3

    Unlock exclusive rewards

    The higher your level, the more valuable rewards and exclusive benefits you receive

Player complaints and reviews in Canada

2,659 records

2,659 of the 6,749 records about WinSpirit Casino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.

Total complaints

11

100% resolved, of those with a known outcome

Total reviews

2,648

Across all review sites

Player rating

4.39 / 5

2,648 ratings by these players

Share of all records

39%

of 6,749 about WinSpirit Casino

What players in Canada say about WinSpirit Casino

Players in Canada have filed 11 complaints and written 2,648 reviews about WinSpirit Casino. That is 39% of the 6,749 records about it from every market. Complaints make up 0.4% of their records, against 0.9% across all markets. Their reviews rate it 4.39 out of 5 on average (2,648 ratings), against 4.39 across all markets. 7.2% of their rated reviews give one or two stars; across all markets the share is 6.9%.

The most common problem in their complaints is “Withdrawal delay”: 27% of 11 complaints with a labelled problem (23% across all markets). 100% of their 11 complaints with a known outcome were resolved, against 88% across all markets. In the last 12 months: 3 complaints and 562 reviews.

A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about WinSpirit Casino in Canada, or compare the market with another one.

What the assistant can do
Canada and all markets
FigureCanadaAll markets
Complaints among all records0.4%0.9%
Resolved, of complaints with a known outcome100%88%
Average review rating, out of 54.394.39
Reviews rated 1–2 stars7.2%6.9%
Withdrawal delay, of labelled complaints27%23%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay27%3
  • Game malfunction18%2
  • Account blocked9.1%1
  • Documents rejected or requested again9.1%1
  • Missing funds9.1%1
  • Self-exclusion9.1%1
  • Round voided9.1%1
  • Withdrawal refused9.1%1
Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal36%4
  • Technical27%3
  • Account9.1%1
  • KYC / verification9.1%1
  • Payments & refunds9.1%1
  • Responsible gambling9.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%11
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars66%1,750
  • 4 stars19%509
  • 3 stars7.5%199
  • 2 stars1.5%40
  • 1 star5.7%150
Share of 2,648 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games48%1,078
  • Withdrawals40%882
  • Customer support25%553
  • Bonuses24%529
  • Website & app18%391
  • Deposits & payment methods10%229
Share of the 2,229 reviews that name at least one aspect.reviews

Criticised

  • Bonuses9.7%216
  • Withdrawals3.9%88
  • Fairness & RTP3.8%85
  • Customer support2.5%56
  • Trust & licence2.5%56
  • Website & app1.9%42
Share of the 2,229 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–3794.32
20250–1,2444.41
20246–7964.43
20232–2294.21

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2,635–
Casino Guru1113–

Block 11

Latest complaints and reviews

The newest records about WinSpirit Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Canada · Casino Guru

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Canada · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Canada · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Questions about WinSpirit Casino in Canada

Does WinSpirit Casino have a loyalty programme in Canada?

Yes. Its loyalty programme for Canada has 3 tiers.

How many complaints and reviews about WinSpirit Casino come from players in Canada?

2,659 of the 6,749 complaints and reviews about WinSpirit Casino come from players in Canada. Across all its markets, 57 complaints have a known outcome, and 88% of them were resolved.

Who owns WinSpirit Casino?

WinSpirit Casino is operated by Complete Technologies N.V. Casinos and runs under the Makeberry Affiliates affiliate programme.

Is WinSpirit Casino licensed?

Yes. WinSpirit Casino holds a licence from Curacao Gaming Control Board.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with WinSpirit Casino, and ones players rate about the same.