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Casino profile
StarCasino
Player complaints and reviews about StarCasino, plus its operator (Betsson Group Affiliates), licences and welcome offers.
starcasino.it
Profile
- Website
- starcasino.it
- Established
- 2013
- Operator
- Betsson Group Affiliatesaffiliate programme
- Company
- BML Group Ltd Casinos
- Languages
- Italian
- Currencies
- Euros
About
StarCasino belongs to the Betsson Group Affiliates affiliate programme. The site launched in 2013. It holds a licence from Autonomous Administration of State Monopolies of Italy (AAMS). The interface is in Italian. One account currency is listed: Euros. We list 4 welcome offers.
StarCasino is listed in one market, Italy.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
10% Cashback Bonus up to €100 at StarCasino
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50 FREE SPINS on The Dog House Megaways 1000
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- Wagering
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- Wagering
- 35x
Player Intelligence
727 records
What players report about StarCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
13
85% resolved, of those with a known outcome
Total reviews
714
Across all review sites
Player rating
3.15 / 5
Trustpilot 1.8 · Tribuna 4.5
GEO markets
9
Countries stated on 99% of records
StarCasino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about StarCasino, the way Player Intelligence PRO computes it.
Since 2018, players have posted 13 complaints and 714 reviews about StarCasino on 3 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 254 reviews. Reviews are up 91% on the 12 months before (133). The average review rating rose from 1.39 to 1.65 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 38% of the 13 complaints with a labelled problem. Next come “Game malfunction” (15%) and “Account blocked” (7.7%). Complaints about “Withdrawal” make up 38% of those with a topic, against 29% across all brands.
Of the 13 complaints with a known outcome, 85% were resolved, against 59% across all brands. That puts StarCasino 617th of 1,917 casinos with at least 10 such complaints.
Reviewers give StarCasino 1.68 out of 5 on average over 712 rated reviews, against 3.44 across all brands. 16% of the ratings are four or five stars, and 82% are one or two. The review sites’ own scores average 3.15 out of 5 across 2 sites. By that score, StarCasino ranks 2,245th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (73 reviews), “Games” (41 reviews) and “Customer support” (33 reviews). The most common criticism concerns “Fairness & RTP” (323 reviews), “Bonuses” (135 reviews) and “Withdrawals” (128 reviews).
The countries players state most often are Italy (97%), Malta (1.3%) and Switzerland (0.3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about StarCasino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 4 |
| 2025 | 4 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay38%5
- Game malfunction15%2
- Account blocked7.7%1
- Account closed7.7%1
- Deposit refund7.7%1
- Documents rejected or requested again7.7%1
- Fraud7.7%1
- Wrong calculation7.7%1
Block 03
Complaint categories
- Withdrawal38%5
- Technical23%3
- Account15%2
- Deposit7.7%1
- KYC / verification7.7%1
- Other7.7%1
Block 04
Complaint status
- Resolved85%11
- Unresolved15%2
Block 05
StarCasino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | StarCasino | All brands |
|---|---|---|
| Complaints resolved | 85% | 59% |
| Average review rating | 1.68 | 3.44 |
| Complaints per 100 reviews | 1.8 | 26.4 |
| Share of “Withdrawal” complaints | 38% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
205
201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2018 | 2 |
| 2019 | 11 |
| 2020 | 64 |
| 2021 | 48 |
| 2022 | 67 |
| 2023 | 71 |
| 2024 | 75 |
| 2025 | 171 |
| 2026 | 205 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars13%95
- 4 stars2.2%16
- 3 stars2.1%15
- 2 stars3.5%25
- 1 star79%561
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals11%73
- Games6.2%41
- Customer support5%33
- Trust & licence4.2%28
- Bonuses3.3%22
- Fairness & RTP2.6%17
Criticised
- Fairness & RTP49%323
- Bonuses20%135
- Withdrawals19%128
- Customer support15%101
- Trust & licence14%91
- Website & app7.7%51
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
1.73
1.88
1.63
2.34
1.58
1.45
1.37
1.75
201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2018 | 5 |
| 2019 | 1.73 |
| 2020 | 1.88 |
| 2021 | 1.63 |
| 2022 | 2.34 |
| 2023 | 1.58 |
| 2024 | 1.45 |
| 2025 | 1.37 |
| 2026 | 1.75 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Italy97%701
- Malta1.3%9
- Switzerland0.3%2
- United Kingdom0.3%2
- Belgium0.1%1
- Spain0.1%1
- Cambodia0.1%1
- Norway0.1%1
- Somalia0.1%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 205 | 1.75 |
| 2025 | 4 | – | 171 | 1.37 |
| 2024 | 4 | – | 75 | 1.45 |
| 2023 | 1 | – | 71 | 1.58 |
| 2022 | 1 | – | 67 | 2.34 |
| 2021 | 1 | – | 48 | 1.63 |
| 2020 | 1 | – | 64 | 1.88 |
| 2019 | 0 | – | 11 | – |
| 2018 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 703 | 1.8 / 5 |
| Casino Guru | 13 | 3 | – |
| Tribuna | – | 8 | 4.5 / 5 |
Block 13
Latest complaints and reviews
The newest records about StarCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Italy · Trustpilot
- Review
1.0 of 5 stars
Italy · Trustpilot
- Complaint
Game malfunction
UnresolvedItaly · Casino Guru
- Complaint
Game malfunction
UnresolvedItaly · Casino Guru
- Complaint
Deposit refund
ResolvedItaly · Casino Guru
19 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, Tribuna.
Questions about StarCasino
Who owns StarCasino?
StarCasino is operated by BML Group Ltd Casinos and runs under the Betsson Group Affiliates affiliate programme.
Is StarCasino licensed?
Yes. StarCasino holds a licence from Autonomous Administration of State Monopolies of Italy (AAMS).
When was StarCasino founded?
StarCasino launched in 2013.
Which currencies does StarCasino accept?
The one currency listed for StarCasino is Euros. Its site is available in one language: Italian.
What welcome bonuses does StarCasino offer?
4 welcome offers are listed for StarCasino. The first on the list is “50% Cashback Bonus up to €100 at StarCasino”.
Which countries is StarCasino available in?
StarCasino is listed in 1 market: Italy.
What do players say about StarCasino?
Players have filed 13 complaints and written 714 reviews about StarCasino. Players rate StarCasino 3.15 out of 5 on average across the 2 sites that publish one.
What do players complain about most at StarCasino?
“Withdrawal delay” – 38% of the 13 complaints about StarCasino with a labelled problem. Followed by “Game malfunction” (15%) and “Account blocked” (7.7%).
Do players report withdrawal problems at StarCasino?
Withdrawals are the topic of 5 complaints about StarCasino: 38% of the 13 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).
Does StarCasino resolve player complaints?
85% of the 13 complaints about StarCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, StarCasino is 617th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about StarCasino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Fairness & RTP”, “Bonuses” and “Withdrawals”. 16% of the rated reviews give four or five stars, and 82% give one or two.
How many complaints has StarCasino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 1 complaint about StarCasino.
Where do StarCasino’s players come from?
The countries named most often in complaints and reviews about StarCasino are Italy (97%), Malta (1.3%) and Switzerland (0.3%).
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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