100% up to €500 and 100 extra spins
- Bonus
- 100%
- Max bonus
- €500
- Free spins
- 100
- Min deposit
- €15
- Wagering
- 30x bonus
- Max bet
- €6
Wagering applies to the bonus amount.
Casino profile
MrSmith Casino
Player complaints and reviews about MrSmith Casino, plus its operator (Betsson Group Affiliates), licences and welcome offers.
liveroulette.com
Profile
- Website
- liveroulette.com
- Established
- 2014
- Operator
- Betsson Group Affiliatesaffiliate programme
- Company
- BML Group Ltd Casinos
- Languages
- English
- Currencies
- British pounds sterling
- Euros
About
MrSmith Casino belongs to the Betsson Group Affiliates affiliate programme. The site launched in 2014. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is in English. 2 account currencies are listed: British pounds sterling, Euros. We list 2 welcome offers.
MrSmith Casino is listed in one market, United Kingdom.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €50
- Bonus
- 100%
- Max bonus
- €50
- Min deposit
- €15
- Wagering
- 30x bonus
- Max bet
- €6
Wagering applies to the bonus amount.
Player Intelligence
119 records
What players report about MrSmith Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
24
25% resolved, of those with a known outcome
Total reviews
95
Across all review sites
Player rating
2.78 / 5
Trustpilot 2.5 · AskGamblers 3.05
GEO markets
10
Countries stated on 63% of records
MrSmith Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about MrSmith Casino, the way Player Intelligence PRO computes it.
Since 2012, players have posted 24 complaints and 95 reviews about MrSmith Casino on 3 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 4 reviews.
The problem players report most often is “Bonus winnings confiscated”: 33% of the 24 complaints with a labelled problem. Next come “Withdrawal delay” (29%) and “Withdrawal refused” (13%). Complaints about “Withdrawal” make up 46% of those with a topic, against 29% across all brands.
Of the 24 complaints with a known outcome, 25% were resolved, against 59% across all brands. That puts MrSmith Casino 1,867th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 27%.
Reviewers give MrSmith Casino 2.35 out of 5 on average over 95 rated reviews, against 3.44 across all brands. 33% of the ratings are four or five stars, and 61% are one or two. The review sites’ own scores average 2.78 out of 5 across 2 sites. By that score, MrSmith Casino ranks 2,861st of 4,286 rated casinos. Reviewers most often praise “Games” (26 reviews), “Website & app” (17 reviews) and “Withdrawals” (15 reviews). The most common criticism concerns “Withdrawals” (30 reviews), “Customer support” (21 reviews) and “Bonuses” (20 reviews).
The countries players state most often are United Kingdom (83%), New Zealand (5.3%) and India (2.7%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about MrSmith Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
7
20152016201720182019
| Period | Value |
|---|---|
| 2015 | 6 |
| 2016 | 4 |
| 2017 | 7 |
| 2018 | 6 |
| 2019 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus winnings confiscated33%8
- Withdrawal delay29%7
- Withdrawal refused13%3
- Documents rejected or requested again8.3%2
- Bonus not credited4.2%1
- Self-exclusion4.2%1
- Wrong calculation4.2%1
- Winnings voided4.2%1
Block 03
Complaint categories
- Withdrawal46%11
- Bonus38%9
- KYC / verification8.3%2
- Responsible gambling4.2%1
- Technical4.2%1
Block 04
Complaint status
- Unresolved75%18
- Resolved25%6
Block 05
MrSmith Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | MrSmith Casino | All brands |
|---|---|---|
| Complaints resolved | 25% | 59% |
| Average review rating | 2.35 | 3.44 |
| Complaints per 100 reviews | 25.3 | 26.4 |
| Share of “Withdrawal” complaints | 46% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
17
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 5 |
| 2013 | 5 |
| 2014 | 4 |
| 2015 | 10 |
| 2016 | 14 |
| 2017 | 15 |
| 2018 | 17 |
| 2019 | 12 |
| 2020 | 3 |
| 2021 | 6 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 0 |
| 2025 | 0 |
| 2026 | 4 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars25%24
- 4 stars7.4%7
- 3 stars6.3%6
- 2 stars7.4%7
- 1 star54%51
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games29%26
- Website & app19%17
- Withdrawals17%15
- Bonuses13%12
- Customer support10%9
- Trust & licence8.9%8
Criticised
- Withdrawals33%30
- Customer support23%21
- Bonuses22%20
- Trust & licence21%19
- Fairness & RTP17%15
- KYC / verification13%12
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
4.8
3.25
2.15
1.75
2.03
1.68
2.25
1.33
2
3.25
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 5 |
| 2013 | 4.8 |
| 2014 | 3.25 |
| 2015 | 2.15 |
| 2016 | 1.75 |
| 2017 | 2.03 |
| 2018 | 1.68 |
| 2019 | 2.25 |
| 2020 | 1.33 |
| 2021 | 2 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 0 |
| 2025 | 0 |
| 2026 | 3.25 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom83%62
- New Zealand5.3%4
- India2.7%2
- United States2.7%2
- Bulgaria1.3%1
- Spain1.3%1
- Ireland1.3%1
- Malta1.3%1
- Singapore1.3%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 4 | – |
| 2021 | 0 | – | 6 | – |
| 2020 | 0 | – | 3 | – |
| 2019 | 1 | – | 12 | – |
| 2018 | 6 | – | 17 | – |
| 2017 | 7 | – | 15 | – |
| 2016 | 4 | – | 14 | – |
| 2015 | 6 | – | 10 | – |
| 2014 | 0 | – | 4 | – |
| 2013 | 0 | – | 5 | – |
| 2012 | 0 | – | 5 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 72 | 2.5 / 5 |
| AskGamblers | 17 | 23 | 3.05 / 5 |
| CasinoReviews | 7 | – | – |
Block 13
Latest complaints and reviews
The newest records about MrSmith Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.0 of 5 stars
New Zealand · Trustpilot
- Review
1.0 of 5 stars
New Zealand · Trustpilot
- Complaint
Self-exclusion
UnresolvedSweden · CasinoReviews
- Complaint
Bonus winnings confiscated
Unresolved - Complaint
Bonus winnings confiscated
Unresolved
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about MrSmith Casino
Who owns MrSmith Casino?
MrSmith Casino is operated by BML Group Ltd Casinos and runs under the Betsson Group Affiliates affiliate programme.
Is MrSmith Casino licensed?
Yes. MrSmith Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
When was MrSmith Casino founded?
MrSmith Casino launched in 2014.
Which currencies does MrSmith Casino accept?
Currencies listed for MrSmith Casino: British pounds sterling, Euros. Its site is available in one language: English.
What welcome bonuses does MrSmith Casino offer?
2 welcome offers are listed for MrSmith Casino. The first on the list is “100% up to €500 and 100 extra spins”, with a 30× wagering requirement.
Which countries is MrSmith Casino available in?
MrSmith Casino is listed in 1 market: United Kingdom.
What do players say about MrSmith Casino?
Players have filed 24 complaints and written 95 reviews about MrSmith Casino. Players rate MrSmith Casino 2.78 out of 5 on average across the 2 sites that publish one.
What do players complain about most at MrSmith Casino?
“Bonus winnings confiscated” – 33% of the 24 complaints about MrSmith Casino with a labelled problem. Followed by “Withdrawal delay” (29%) and “Withdrawal refused” (13%).
Do players report withdrawal problems at MrSmith Casino?
Withdrawals are the topic of 11 complaints about MrSmith Casino: 46% of the 24 with a topic. The most common withdrawal problem is “Withdrawal delay” (64% of them). Of the withdrawal complaints with a known outcome, 27% were resolved.
Does MrSmith Casino resolve player complaints?
25% of the 24 complaints about MrSmith Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, MrSmith Casino is 1,867th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about MrSmith Casino?
Praised most: “Games”, “Website & app” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 33% of the rated reviews give four or five stars, and 61% give one or two.
Where do MrSmith Casino’s players come from?
The countries named most often in complaints and reviews about MrSmith Casino are United Kingdom (83%), New Zealand (5.3%) and India (2.7%).
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Casinos whose player rating is closest to that of MrSmith Casino.
