Casino profile
Player complaints and reviews about Slots Heaven Casino, plus its operator (Mansion Affiliates), licences and welcome offers.
Slots Heaven Casino belongs to the Mansion Affiliates affiliate programme. The site launched in 2013. It holds a licence from Gibraltar Regulatory Authority. The interface is in English. 7 account currencies are listed, including Canadian dollars, British pounds sterling, Euros, New Zealand dollars.
Slots Heaven Casino is listed in 4 markets: Canada, United Kingdom, New Zealand and South Africa. On the Slots Heaven Casino site for Finland, we found 1 welcome bonus.
This brand is listed in 4 markets. Pick one to see what it offers there.
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Casino Time (UTC):
06.08.2026. 18:12:45
New players only | Deposit & wager at least £10 to get free spins | Offer must be activated before depositing | Free Spins winnings are cash | No max cash out | Eligibility is restricted for suspected abuse | Skrill…
173 records
What players report about Slots Heaven Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
11
45% resolved, of those with a known outcome
Total reviews
162
Across all review sites
Player rating
2.85 / 5
Trustpilot 2.8 · AskGamblers 2.9
GEO markets
15
Countries stated on 84% of records
Every figure below is computed from the complaints and reviews collected about Slots Heaven Casino, the way Player Intelligence PRO computes it.
Since 2014, players have posted 11 complaints and 162 reviews about Slots Heaven Casino on 3 sites. In the 12 months to November 5, 2026, they filed no complaints and posted no reviews.
The problem players report most often is “Withdrawal delay”: 27% of the 11 complaints with a labelled problem. Next come “Documents rejected or requested again” (18%) and “Winnings voided” (18%). Complaints about “Withdrawal” make up 55% of those with a topic, against 29% across all brands.
Of the 11 complaints with a known outcome, 45% were resolved, against 59% across all brands. That puts Slots Heaven Casino 1,673rd of 1,916 casinos with at least 10 such complaints.
Reviewers give Slots Heaven Casino 3.51 out of 5 on average over 160 rated reviews, against 3.44 across all brands. 63% of the ratings are four or five stars, and 33% are one or two. The review sites’ own scores average 2.85 out of 5 across 2 sites. By that score, Slots Heaven Casino ranks 2,724th of 4,287 rated casinos. Reviewers most often praise “Customer support” (51 reviews), “Games” (41 reviews) and “Bonuses” (24 reviews). The most common criticism concerns “Withdrawals” (37 reviews), “Customer support” (24 reviews) and “KYC / verification” (21 reviews).
The countries players state most often are United Kingdom (72%), Canada (4.8%) and New Zealand (4.8%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Slots Heaven Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 4 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 1 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Slots Heaven Casino | All brands |
|---|---|---|
| Complaints resolved | 45% | 59% |
| Average review rating | 3.51 | 3.44 |
| Complaints per 100 reviews | 6.8 | 26.4 |
| Share of “Withdrawal” complaints | 55% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2014 | 7 |
| 2015 | 3 |
| 2016 | 1 |
| 2017 | 3 |
| 2018 | 7 |
| 2019 | 42 |
| 2020 | 45 |
| 2021 | 28 |
| 2022 | 25 |
| 2023 | 0 |
| 2024 | 1 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2014 | 3.7 |
| 2015 | 3.67 |
| 2016 | 4.5 |
| 2017 | 2.5 |
| 2018 | 1.79 |
| 2019 | 3.91 |
| 2020 | 3.36 |
| 2021 | 3.22 |
| 2022 | 4.08 |
| 2023 | 0 |
| 2024 | 1 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2024 | 0 | – | 1 | – |
| 2022 | 0 | – | 25 | 4.08 |
| 2021 | 1 | – | 28 | 3.21 |
| 2020 | 2 | – | 45 | 3.36 |
| 2019 | 1 | – | 42 | 3.9 |
| 2018 | 0 | – | 7 | – |
| 2017 | 0 | – | 3 | – |
| 2016 | 4 | – | 1 | – |
| 2015 | 2 | – | 3 | – |
| 2014 | 1 | – | 7 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 143 | 2.8 / 5 |
| AskGamblers | 8 | 19 | 2.9 / 5 |
| CasinoReviews | 3 | – | – |
Block 13
The newest records about Slots Heaven Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
United Kingdom · Trustpilot
3.0 of 5 stars
United Kingdom · Trustpilot
Documents rejected or requested again
ResolvedBonus winnings confiscated
UnresolvedWinnings voided
Resolved0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Slots Heaven Casino is operated by Mansion Europe Holdings Ltd. and runs under the Mansion Affiliates affiliate programme.
Yes. Slots Heaven Casino holds a licence from Gibraltar Regulatory Authority.
Slots Heaven Casino launched in 2013.
Currencies listed for Slots Heaven Casino: Canadian dollars, British pounds sterling, Euros, New Zealand dollars, US dollars, Norwegian kroner, South African Rand. Its site is available in one language: English.
Slots Heaven Casino is listed in 4 markets: Canada, New Zealand, South Africa, United Kingdom.
We read 1 live offer for Finland on the Slots Heaven Casino site itself.
Players have filed 11 complaints and written 162 reviews about Slots Heaven Casino. Players rate Slots Heaven Casino 2.85 out of 5 on average across the 2 sites that publish one.
“Withdrawal delay” – 27% of the 11 complaints about Slots Heaven Casino with a labelled problem. Followed by “Documents rejected or requested again” (18%) and “Winnings voided” (18%).
Withdrawals are the topic of 6 complaints about Slots Heaven Casino: 55% of the 11 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).
45% of the 11 complaints about Slots Heaven Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Slots Heaven Casino is 1,673rd. Open complaints and complaints closed without an outcome are left out.
Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 63% of the rated reviews give four or five stars, and 33% give one or two.
The countries named most often in complaints and reviews about Slots Heaven Casino are United Kingdom (72%), Canada (4.8%) and New Zealand (4.8%).
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with Slots Heaven Casino, and ones players rate about the same.
Casinos whose player rating is closest to that of Slots Heaven Casino.
