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Simsinos Casino in Germany

Player complaints and reviews about Simsinos Casino, plus its operator (Simsino Partners), licences and welcome offers.

simsinos.com
Capture of the Simsinos Casino website

About

On the Simsinos Casino site for Germany, we found 5 promotions and a loyalty programme with 4 tiers.

Simsinos Casino belongs to the Simsino Partners affiliate programme. The site launched in 2024. It holds a licence from Kahnawake Gaming Commission. The interface is available in 5 languages, including English, German, Finnish, Norwegian. 8 account currencies are listed, including Euros, Norwegian kroner, Australian dollars, New Zealand dollars. We list 5 welcome offers.

Licensee

The company that holds the Curaçao licence for Simsinos Casino, as the licence register names it.

Legal name
HNA Gaming B.V.
Curaçao licence reference
OGL/2024/1191/0663
Registration number (Curaçao Chamber of Commerce)
162383

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    BIG SPINS

    Maximieren Sie die Spannung! Holen Sie sich hochwertige Big Spins für mehr Gewinne!

  2. 2

    CASHBACK

    Genießen Sie exklusiv bis zu 25% wöchentliches Cashback, um Ihre Gewinne zu steigern!

  3. 3

    FREISPIELE

    Sammeln Sie über 400 Freispiele, entdecken Sie neue Spiele und erobern Sie Levels!

  4. 4

    GELDPREISE

    Steigern Sie Ihr Spiel, erklimmen Sie Levels und entsperren Sie Geldpreise – alles UMSATZFREI!

Player complaints and reviews in Germany

54 records

54 of the 277 records about Simsinos Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

11

36% resolved, of those with a known outcome

Total reviews

43

Across all review sites

Player rating

3.6 / 5

43 ratings by these players

Share of all records

19%

of 277 about Simsinos Casino

What players in Germany say about Simsinos Casino

Players in Germany have filed 11 complaints and written 43 reviews about Simsinos Casino. That is 19% of the 277 records about it from every market. Complaints make up 20% of their records, against 16% across all markets. Their reviews rate it 3.6 out of 5 on average (43 ratings), against 2.9 across all markets. 33% of their rated reviews give one or two stars; across all markets the share is 50%.

The most common problem in their complaints is “Account blocked”: 27% of 11 complaints with a labelled problem (9.1% across all markets). 36% of their 11 complaints with a known outcome were resolved, against 34% across all markets. In the last 12 months: 4 complaints and 36 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Simsinos Casino in Germany, or compare the market with another one.

Germany and all markets
FigureGermanyAll markets
Complaints among all records20%16%
Resolved, of complaints with a known outcome36%34%
Average review rating, out of 53.62.9
Reviews rated 1–2 stars33%50%
Account blocked, of labelled complaints27%9.1%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account blocked27%3
  • Bonus winnings confiscated27%3
  • Wagering terms18%2
  • Withdrawal refused18%2
  • Withdrawal delay9.1%1
Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Bonus45%5
  • Account27%3
  • Withdrawal27%3
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved64%7
  • Resolved36%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars58%25
  • 4 stars7%3
  • 3 stars2.3%1
  • 2 stars2.3%1
  • 1 star30%13
Share of 43 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support32%12
  • Withdrawals19%7
  • Games16%6
  • Website & app14%5
  • Fairness & RTP5.4%2
  • Bonuses2.7%1
Share of the 37 reviews that name at least one aspect.reviews

Criticised

  • Customer support27%10
  • Withdrawals27%10
  • Trust & licence19%7
  • Bonuses11%4
  • Games5.4%2
  • Account2.7%1
Share of the 37 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–353.83
20252–5–
20245–2–
20221–1–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–40–
Casino Guru113–

Block 11

Latest complaints and reviews

The newest records about Simsinos Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Germany · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Germany · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Simsinos Casino in Germany

What bonuses and promotions does Simsinos Casino run in Germany?

We read 5 live offers for Germany on the Simsinos Casino site itself.

Does Simsinos Casino have a loyalty programme in Germany?

Yes. Its loyalty programme for Germany has 4 tiers.

How many complaints and reviews about Simsinos Casino come from players in Germany?

54 of the 277 complaints and reviews about Simsinos Casino come from players in Germany. Across all its markets, 44 complaints have a known outcome, and 34% of them were resolved.

Who owns Simsinos Casino?

Simsinos Casino is operated by Starscream Limited Casinos and runs under the Simsino Partners affiliate programme.