Casino profile

Casino Charles

Player complaints and reviews about Casino Charles, plus its operator (Infinity Stars Partners), licences and welcome offers.

casinocharles.io

About

Casino Charles belongs to the Infinity Stars Partners affiliate programme. The site launched in 2024. It holds a licence from Kahnawake Gaming Commission. The interface is available in 4 languages: English, German, Finnish, Norwegian. 6 account currencies are listed, including Canadian dollars, US dollars, Euros, British pounds sterling. We list 2 welcome offers.

Casino Charles is listed in 6 markets, among them Canada, Germany, Australia and United Kingdom.

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

120% up to €600
Bonus
120%
Max bonus
€600
Min deposit
€30
Wagering
45x bonus + deposit
Max bet
€5 or 15% of starting bonus value
Wagering applies to deposit plus bonus.
100% up to €200
Bonus
100%
Max bonus
€200
Min deposit
€25
Wagering
35x bonus + deposit
Max bet
€5 or 15% of starting bonus value
Wagering applies to deposit plus bonus.

Player Intelligence

9 records

What players report about Casino Charles on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

0% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.6 / 5

Trustpilot 3.6

GEO markets

Countries stated on 100% of records

Casino Charles complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino Charles, the way Player Intelligence PRO computes it.

Since 2024, players have posted 2 complaints and 7 reviews about Casino Charles on 2 sites. In the 12 months to November 4, 2026, they filed no complaints and posted no reviews.

The review sites’ own scores average 3.6 out of 5 on one site. By that score, Casino Charles ranks 1,420th of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Casino Charles: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20242025

Complaints count

Period	Value
2024	1
2025	1

Block 02

Complaint categories

Responsible gambling50%1
Withdrawal50%1

Share of complaints by category.complaints

Block 03

Complaint status

Unresolved100%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2025

Reviews count

Period	Value
2025	7

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.72

2025

Rating history

Period	Value
2025	3.72

Block 06

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom44%4
Canada22%2
Germany11%1
Sweden11%1
United States11%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 07

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2025	1	–	7	–
2024	1	–	0	–

A dash means too little data for that year.

Block 08

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	7	3.6 / 5
Casino Guru	2	–	–

Block 09

Latest complaints and reviews

The newest records about Casino Charles as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintJul 25, 2025
Self-exclusion
Unresolved
United Kingdom · Casino Guru
ReviewMay 6, 2025
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewApr 26, 2025
5.0 of 5 stars
United Kingdom · Trustpilot
ReviewApr 26, 2025
3.0 of 5 stars
Canada · Trustpilot
ComplaintJun 18, 2024
Withdrawal delay
Unresolved
Sweden · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot.

Questions about Casino Charles

Who owns Casino Charles?

Casino Charles is operated by 3-102-941348 SRL and runs under the Infinity Stars Partners affiliate programme.

Is Casino Charles licensed?

Yes. Casino Charles holds a licence from Kahnawake Gaming Commission.

When was Casino Charles founded?

Casino Charles launched in 2024.

Which currencies does Casino Charles accept?

Currencies listed for Casino Charles: Canadian dollars, US dollars, Euros, British pounds sterling, Australian dollars, Norwegian kroner. Its site is available in 4 languages: English, German, Finnish, Norwegian.

What welcome bonuses does Casino Charles offer?

2 welcome offers are listed for Casino Charles. The first on the list is “120% up to €600”, with a 45× wagering requirement.

Which countries is Casino Charles available in?

Casino Charles is listed in 6 markets: Australia, Canada, Finland, Germany, Norway, United Kingdom.

What do players say about Casino Charles?

Players have filed 2 complaints and written 7 reviews about Casino Charles. Players rate Casino Charles 3.6 out of 5 on average on the 1 site that publishes a rating.