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Casino profile

Simple Casino

Player complaints and reviews about Simple Casino, plus its operator (Hero Partners), licences and welcome offers.

simplecasino.com

About

Simple Casino belongs to the Hero Partners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2014. It holds a licence from Curacao Gaming Control Board.

Player Intelligence

52 records

What players report about Simple Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

27

78% resolved, of those with a known outcome

Total reviews

25

Across all review sites

Player rating

1.8 / 5

Trustpilot 1.8

GEO markets

5

Countries stated on 73% of records

Simple Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Simple Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 27 complaints and 25 reviews about Simple Casino on 4 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 1 review.

The problem players report most often is “Withdrawal delay”: 28% of the 25 complaints with a labelled problem. Next come “Verification delay” (16%) and “Documents rejected or requested again” (12%). Complaints about “Withdrawal” make up 37% of those with a topic, against 29% across all brands.

Of the 27 complaints with a known outcome, 78% were resolved, against 59% across all brands. That puts Simple Casino 903rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 90%.

Reviewers give Simple Casino 2.04 out of 5 on average over 25 rated reviews, against 3.44 across all brands. 28% of the ratings are four or five stars, and 72% are one or two. The review sites’ own scores average 1.8 out of 5 on one site. By that score, Simple Casino ranks 3,869th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (6 reviews). The most common criticism concerns “Withdrawals” (12 reviews), “Customer support” (7 reviews) and “Trust & licence” (7 reviews).

The countries players state most often are Netherlands (50%), Finland (29%) and Germany (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Simple Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202020212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay28%7
  • Verification delay16%4
  • Documents rejected or requested again12%3
  • Account closed8%2
  • Deposit not credited8%2
  • Source of funds checks8%2
  • Bonus not credited4%1
  • Deposit refund4%1
  • Other problems12%3
Share of the 25 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal37%10
  • KYC / verification33%9
  • Deposit11%3
  • Account7.4%2
  • Bonus3.7%1
  • Payments & refunds3.7%1
  • Responsible gambling3.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved78%21
  • Unresolved22%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Simple Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Simple Casino against the market
MeasureSimple CasinoAll brands
Complaints resolved78%59%
Average review rating2.043.44
Complaints per 100 reviews10826.4
Share of “Withdrawal” complaints37%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars20%5
  • 4 stars8%2
  • 1 star72%18
Share of 25 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals25%6
  • Deposits & payment methods8.3%2
  • Games8.3%2
  • KYC / verification8.3%2
  • Fairness & RTP4.2%1
Share of the 24 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals50%12
  • Customer support29%7
  • Trust & licence29%7
  • Account13%3
  • KYC / verification13%3
  • Bonuses8.3%2
Share of the 24 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands50%19
  • Finland29%11
  • Germany11%4
  • Malta5.3%2
  • Norway5.3%2
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–1–
20252–2–
20244–11–
20232–6–
20221090%0–
20215–5–
20204–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–221.8 / 5
AskGamblers15––
Casino Guru93–
CasinoReviews3––

Block 13

Latest complaints and reviews

The newest records about Simple Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Netherlands · Trustpilot

  • Review

    1.0 of 5 stars

    Netherlands · Trustpilot

  • Complaint

    Account closed

    Unresolved

    Finland · Casino Guru

  • Complaint

    Gambling limits

    Unresolved

    Netherlands · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about Simple Casino

Who owns Simple Casino?

Simple Casino is operated by Hero Gaming Limited and runs under the Hero Partners affiliate programme.

Is Simple Casino licensed?

Yes. Simple Casino holds a licence from Curacao Gaming Control Board.

When was Simple Casino founded?

Simple Casino launched in 2014. The site has since closed; its profile is kept for reference.

What do players say about Simple Casino?

Players have filed 27 complaints and written 25 reviews about Simple Casino. Players rate Simple Casino 1.8 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Simple Casino?

“Withdrawal delay” – 28% of the 25 complaints about Simple Casino with a labelled problem. Followed by “Verification delay” (16%) and “Documents rejected or requested again” (12%).

Do players report withdrawal problems at Simple Casino?

Withdrawals are the topic of 10 complaints about Simple Casino: 37% of the 27 with a topic. The most common withdrawal problem is “Withdrawal delay” (70% of them). Of the withdrawal complaints with a known outcome, 90% were resolved.

Does Simple Casino resolve player complaints?

78% of the 27 complaints about Simple Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Simple Casino is 903rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Simple Casino?

Praised most: “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 28% of the rated reviews give four or five stars, and 72% give one or two.

How many complaints has Simple Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed no complaints about Simple Casino.

Where do Simple Casino’s players come from?

The countries named most often in complaints and reviews about Simple Casino are Netherlands (50%), Finland (29%) and Germany (11%).