Exclusive
25 FREE SPINS on Sweet Bonanza
- Free spins
- 25
- Wagering
- 20x
Casino profile
PlayFortuna Casino
Player complaints and reviews about PlayFortuna Casino, plus its operator (Gambling Craft), licences and welcome offers.
playfortuna.com
Profile
- Website
- playfortuna.com
- Established
- 2012
- Operator
- Gambling Craftaffiliate programme
- Company
- Globonet B.V.
- Licences
- Languages
- English
- German
- Polish
- Russian
- Spanish
- French
- Portuguese
- Kazakh
- Currencies
- Euros
- Polish zlotys
- Russian rubles
- US dollars
- Canadian dollars
- Indian rupees
- Brazilian reals
- New Zealand dollars
- Kazakhstani tenges
- Chilean pesos
About
PlayFortuna Casino belongs to the Gambling Craft affiliate programme. The site launched in 2012. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, German, Polish, Russian. 10 account currencies are listed, including Euros, Polish zlotys, Russian rubles, US dollars. We list 4 welcome offers.
PlayFortuna Casino is listed in 12 markets, among them Canada, Germany, France and Belgium. The registration form for Belgium has 3 fields: phone, password and promo code.
Licensee
The company that holds the Curaçao licence for PlayFortuna Casino, as the licence register names it.
- Legal name
- Globonet B.V.
- Curaçao licence reference
- OGL/2024/367/0690
- Registration number (Curaçao Chamber of Commerce)
- 146296
Markets
This brand is listed in 12 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to $500 + 90 Bonus Spins at PlayFortuna Casino
- Bonus
- 100%
- Max bonus
- $500
- Min deposit
- $10
- Wagering
- 40xb
Wagering applies to the bonus amount.
75% up to $500
- Bonus
- 75%
- Max bonus
- $500
- Min deposit
- $10
- Wagering
- 40x bonus
Wagering applies to the bonus amount.
Up to 110 EXTRA SPINS ($0.1/each)
- Free spins
- 110
- Min deposit
- $30
- Wagering
- 40x
Sign-up requirements
7 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
Registration
- Phone
- Password
- Promo code
Sign in
- Phone
- Password
- Promo code
Player Intelligence
1,787 records
What players report about PlayFortuna Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
903
78% resolved, of those with a known outcome
Total reviews
884
Across all review sites
Player rating
3.6 / 5
casino.ru 4.7 · affgambler.ru 2.75 · AskGamblers 3.15 · Trustpilot 3.4 · Tribuna 4.0
GEO markets
38
Countries stated on 20% of records
PlayFortuna Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about PlayFortuna Casino, the way Player Intelligence PRO computes it.
Since 2016, players have posted 903 complaints and 884 reviews about PlayFortuna Casino on 10 sites. In the 12 months to November 5, 2026, they filed 205 complaints and posted 134 reviews. That is 1% more complaints than in the 12 months before (203). Reviews are down 5% on the 12 months before (141). The average review rating fell from 4.17 to 3.98 out of 5 year on year. Of the complaints with a known outcome, 82% were resolved in the last 12 months, against 79% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 40% of the 828 complaints with a labelled problem. Next come “Deposit not credited” (21%) and “Bonus not credited” (11%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.
Of the 897 complaints with a known outcome, 78% were resolved, against 59% across all brands. That puts PlayFortuna Casino 910th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.
Reviewers give PlayFortuna Casino 3.86 out of 5 on average over 775 rated reviews, against 3.44 across all brands. 74% of the ratings are four or five stars, and 17% are one or two. The review sites’ own scores average 3.6 out of 5 across 5 sites. By that score, PlayFortuna Casino ranks 1,420th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (293 reviews), “Games” (270 reviews) and “Bonuses” (265 reviews). The most common criticism concerns “Bonuses” (169 reviews), “Withdrawals” (126 reviews) and “Fairness & RTP” (115 reviews).
The countries players state most often are Russia (73%), Belarus (3.4%) and Canada (2.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about PlayFortuna Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
The game selection appears to be a definite draw for players, with notably more positive feedback than negatives. Payments and customer support, however, generate nearly equal praise and complaints, suggesting areas for improvement.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
180
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 6 |
| 2017 | 1 |
| 2018 | 7 |
| 2019 | 23 |
| 2020 | 51 |
| 2021 | 150 |
| 2022 | 50 |
| 2023 | 80 |
| 2024 | 179 |
| 2025 | 176 |
| 2026 | 180 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay40%334
- Deposit not credited21%171
- Bonus not credited11%94
- Account blocked5.4%45
- Withdrawal refused3.7%31
- Documents rejected or requested again3.3%27
- Account closed2.5%21
- Game malfunction1.4%12
- Other problems11%93
Block 03
Complaint categories
- Withdrawal43%385
- Deposit19%175
- Bonus12%107
- Account9.6%87
- Payments & refunds6.6%60
- KYC / verification3.5%32
- Technical3.4%31
- Other2%18
- Responsible gambling0.9%8
Block 04
Complaint status
- Resolved77%697
- Unresolved22%200
- Open0.6%5
- Closed without an outcome0.1%1
Block 05
PlayFortuna Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | PlayFortuna Casino | All brands |
|---|---|---|
| Complaints resolved | 78% | 59% |
| Average review rating | 3.86 | 3.44 |
| Complaints per 100 reviews | 102.1 | 26.4 |
| Share of “Withdrawal” complaints | 43% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
146
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 18 |
| 2017 | 24 |
| 2018 | 44 |
| 2019 | 77 |
| 2020 | 61 |
| 2021 | 62 |
| 2022 | 146 |
| 2023 | 118 |
| 2024 | 74 |
| 2025 | 146 |
| 2026 | 114 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars54%416
- 4 stars20%156
- 3 stars9.3%72
- 2 stars5.2%40
- 1 star12%91
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals36%293
- Games33%270
- Bonuses33%265
- Website & app20%162
- Customer support19%156
- Trust & licence15%124
Criticised
- Bonuses21%169
- Withdrawals16%126
- Fairness & RTP14%115
- Customer support10%81
- Website & app8%65
- KYC / verification5.4%44
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.17
3.23
3.55
3.23
3.1
3.34
4.08
4.27
4.33
4.19
3.98
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 2.17 |
| 2017 | 3.23 |
| 2018 | 3.55 |
| 2019 | 3.23 |
| 2020 | 3.1 |
| 2021 | 3.34 |
| 2022 | 4.08 |
| 2023 | 4.27 |
| 2024 | 4.33 |
| 2025 | 4.19 |
| 2026 | 3.98 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Russia73%254
- Belarus3.4%12
- Canada2.9%10
- Greece2.3%8
- Brazil2%7
- Germany1.4%5
- United Arab Emirates1.1%4
- India1.1%4
- Poland1.1%4
- Moldova0.9%3
- Other countries11%39
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 180 | 81% | 114 | 3.98 |
| 2025 | 176 | 78% | 146 | 4.19 |
| 2024 | 179 | 80% | 74 | 4.33 |
| 2023 | 80 | 64% | 118 | 4.27 |
| 2022 | 50 | 61% | 146 | 4.08 |
| 2021 | 150 | 89% | 62 | 3.34 |
| 2020 | 51 | 76% | 61 | 3.1 |
| 2019 | 23 | 48% | 77 | 3.23 |
| 2018 | 7 | – | 44 | 3.55 |
| 2017 | 1 | – | 24 | 3.23 |
| 2016 | 6 | – | 18 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| latestcasinobonuses.bet | 621 | 316 | – |
| casino.ru | – | 321 | 4.7 / 5 |
| affgambler.ru | 146 | 119 | 2.75 / 5 |
| forum-casino.com | 103 | – | – |
| AskGamblers | 8 | 68 | 3.15 / 5 |
| Casino Guru | 23 | 26 | – |
| Trustpilot | – | 21 | 3.4 / 5 |
| Tribuna | – | 13 | 4.0 / 5 |
| Casinomeister | 1 | – | – |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about PlayFortuna Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Deposit not credited
ResolvedRussia · latestcasinobonuses.bet
- Complaint
Deposit not credited
OpenRussia · latestcasinobonuses.bet
- Complaint
Withdrawal delay
ResolvedRussia · forum-casino.com
- Review
4.0 of 5 stars
Russia · latestcasinobonuses.bet
- Review
3.5 of 5 stars
Russia · latestcasinobonuses.bet
26 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from casino.ru, affgambler.ru, AskGamblers, Trustpilot, Tribuna.
Questions about PlayFortuna Casino
Who owns PlayFortuna Casino?
PlayFortuna Casino is operated by Globonet B.V. and runs under the Gambling Craft affiliate programme.
Is PlayFortuna Casino licensed?
Yes. PlayFortuna Casino holds a licence from Curacao Gaming Control Board.
When was PlayFortuna Casino founded?
PlayFortuna Casino launched in 2012.
Which currencies does PlayFortuna Casino accept?
Currencies listed for PlayFortuna Casino: Euros, Polish zlotys, Russian rubles, US dollars, Canadian dollars, Indian rupees, Brazilian reals, New Zealand dollars and 2 more. Its site is available in 8 languages: English, German, Polish, Russian and 4 more.
What welcome bonuses does PlayFortuna Casino offer?
4 welcome offers are listed for PlayFortuna Casino. The first on the list is “25 FREE SPINS on Sweet Bonanza”, with a 20× wagering requirement.
Which countries is PlayFortuna Casino available in?
PlayFortuna Casino is listed in 12 markets: Belgium, Brazil, Canada, Chile, France, Germany, India, Kazakhstan and 4 more.
What does PlayFortuna Casino ask for at registration in Belgium?
The PlayFortuna Casino registration form for Belgium has 3 fields: phone, password, promo code.
What do players say about PlayFortuna Casino?
Players have filed 903 complaints and written 884 reviews about PlayFortuna Casino. Players rate PlayFortuna Casino 3.6 out of 5 on average across the 5 sites that publish one.
What do players complain about most at PlayFortuna Casino?
“Withdrawal delay” – 40% of the 828 complaints about PlayFortuna Casino with a labelled problem. Followed by “Deposit not credited” (21%) and “Bonus not credited” (11%).
Do players report withdrawal problems at PlayFortuna Casino?
Withdrawals are the topic of 385 complaints about PlayFortuna Casino: 43% of the 903 with a topic. The most common withdrawal problem is “Withdrawal delay” (87% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.
Does PlayFortuna Casino resolve player complaints?
78% of the 897 complaints about PlayFortuna Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, PlayFortuna Casino is 910th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about PlayFortuna Casino?
Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 74% of the rated reviews give four or five stars, and 17% give one or two.
How many complaints has PlayFortuna Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 205 complaints about PlayFortuna Casino. That is 1% more than in the 12 months before, when there were 203.
Where do PlayFortuna Casino’s players come from?
The countries named most often in complaints and reviews about PlayFortuna Casino are Russia (73%), Belarus (3.4%) and Canada (2.9%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with PlayFortuna Casino, and ones players rate about the same.
Other casinos in Belgium
Other casinos licensed by Curacao Gaming Control Board
Other brands of Gambling Craft
Rated alike by players
Casinos whose player rating is closest to that of PlayFortuna Casino.
