100% up to €100 + 100 Free Spins, 1st Deposit at Monster Casino
- Bonus
- 100%
- Max bonus
- €100
- Free spins
- 50
- Min deposit
- €50
- Wagering
- 50xb
Wagering applies to the bonus amount.
Casino profile
Player complaints and reviews about Monster Casino, plus its operator (Excel Affiliates), licences and welcome offers.

Monster Casino belongs to the Excel Affiliates affiliate programme. The site launched in 2017. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, Finnish, French, Japanese. 5 account currencies are listed, including British pounds sterling, Euros, Canadian dollars, New Zealand dollars. We list 25 welcome offers.
Monster Casino is listed in 7 markets, among them Canada, France, Belgium and United Kingdom. On the Monster Casino site for Netherlands, we found 10 promotions.
This brand is listed in 7 markets. Pick one to see what it offers there.
25 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
Wagering applies to the bonus amount.
10 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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236 records
What players report about Monster Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
26
73% resolved, of those with a known outcome
Total reviews
210
Across all review sites
Player rating
1.68 / 5
Trustpilot 1.5 · AskGamblers 1.85
GEO markets
12
Countries stated on 83% of records
Every figure below is computed from the complaints and reviews collected about Monster Casino, the way Player Intelligence PRO computes it.
Since 2017, players have posted 26 complaints and 210 reviews about Monster Casino on 4 sites. In the 12 months to November 5, 2026, they filed 2 complaints and posted 25 reviews. Reviews are up 25% on the 12 months before (20). The average review rating rose from 1.25 to 1.46 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 83% of the 24 complaints with a labelled problem. Next come “Verification delay” (13%) and “Wagering terms” (4.2%). Complaints about “Withdrawal” make up 81% of those with a topic, against 29% across all brands.
Of the 26 complaints with a known outcome, 73% were resolved, against 59% across all brands. That puts Monster Casino 1,075th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 71%.
Reviewers give Monster Casino 1.44 out of 5 on average over 208 rated reviews, against 3.44 across all brands. 12% of the ratings are four or five stars, and 88% are one or two. The review sites’ own scores average 1.68 out of 5 across 2 sites. By that score, Monster Casino ranks 3,970th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (19 reviews), “Games” (14 reviews) and “Customer support” (10 reviews). The most common criticism concerns “Withdrawals” (121 reviews), “Customer support” (72 reviews) and “KYC / verification” (57 reviews).
The countries players state most often are United Kingdom (93%), Belgium (1%) and Canada (1%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Monster Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Very nice design, good game variety.
Deposit is fast but withdraw taking very long. The verification process also slow.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2018 | 1 |
| 2019 | 0 |
| 2020 | 1 |
| 2021 | 16 |
| 2022 | 1 |
| 2023 | 4 |
| 2024 | 1 |
| 2025 | 1 |
| 2026 | 1 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Monster Casino | All brands |
|---|---|---|
| Complaints resolved | 73% | 59% |
| Average review rating | 1.44 | 3.44 |
| Complaints per 100 reviews | 12.4 | 26.4 |
| Share of “Withdrawal” complaints | 81% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2017 | 8 |
| 2018 | 1 |
| 2019 | 7 |
| 2020 | 11 |
| 2021 | 48 |
| 2022 | 33 |
| 2023 | 34 |
| 2024 | 27 |
| 2025 | 22 |
| 2026 | 19 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2017 | 1.44 |
| 2018 | 4.5 |
| 2019 | 2.7 |
| 2020 | 1.45 |
| 2021 | 1.21 |
| 2022 | 1.7 |
| 2023 | 1.35 |
| 2024 | 1.52 |
| 2025 | 1.02 |
| 2026 | 1.61 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 19 | – |
| 2025 | 1 | – | 22 | 1.02 |
| 2024 | 1 | – | 27 | 1.52 |
| 2023 | 4 | – | 34 | 1.35 |
| 2022 | 1 | – | 33 | 1.7 |
| 2021 | 16 | 94% | 48 | 1.21 |
| 2020 | 1 | – | 11 | – |
| 2019 | 0 | – | 7 | – |
| 2018 | 1 | – | 1 | – |
| 2017 | 0 | – | 8 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 191 | 1.5 / 5 |
| AskGamblers | 21 | 16 | 1.85 / 5 |
| CasinoReviews | 4 | – | – |
| latestcasinobonuses.bet | 1 | 3 | – |
Block 13
The newest records about Monster Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
United Kingdom · Trustpilot
2.0 of 5 stars
United Kingdom · Trustpilot
Withdrawal
ResolvedWithdrawal delay
UnresolvedWithdrawal delay
Resolved1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Monster Casino is operated by ProgressPlay Limited and runs under the Excel Affiliates affiliate programme.
Yes. Monster Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
Monster Casino launched in 2017.
Currencies listed for Monster Casino: British pounds sterling, Euros, Canadian dollars, New Zealand dollars, US dollars. Its site is available in 4 languages: English, Finnish, French, Japanese.
25 welcome offers are listed for Monster Casino. The first on the list is “100% up to €100 + 100 Free Spins, 1st Deposit at Monster Casino”, with a 50× wagering requirement.
Monster Casino is listed in 7 markets: Belgium, Canada, Finland, France, Japan, New Zealand, United Kingdom.
We read 10 live offers for Netherlands on the Monster Casino site itself.
Players have filed 26 complaints and written 210 reviews about Monster Casino. Players rate Monster Casino 1.68 out of 5 on average across the 2 sites that publish one.
“Withdrawal delay” – 83% of the 24 complaints about Monster Casino with a labelled problem. Followed by “Verification delay” (13%) and “Wagering terms” (4.2%).
Withdrawals are the topic of 21 complaints about Monster Casino: 81% of the 26 with a topic. The most common withdrawal problem is “Withdrawal delay” (95% of them). Of the withdrawal complaints with a known outcome, 71% were resolved.
73% of the 26 complaints about Monster Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Monster Casino is 1,075th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 12% of the rated reviews give four or five stars, and 88% give one or two.
In the 12 months to November 5, 2026, players filed 2 complaints about Monster Casino.
The countries named most often in complaints and reviews about Monster Casino are United Kingdom (93%), Belgium (1%) and Canada (1%).
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.