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Monster Casino

Player complaints and reviews about Monster Casino, plus its operator (Excel Affiliates), licences and welcome offers.

monstercasino.com
Capture of the Monster Casino website

About

Monster Casino belongs to the Excel Affiliates affiliate programme. The site launched in 2017. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, Finnish, French, Japanese. 5 account currencies are listed, including British pounds sterling, Euros, Canadian dollars, New Zealand dollars. We list 25 welcome offers.

Monster Casino is listed in 7 markets, among them Canada, France, Belgium and United Kingdom. On the Monster Casino site for Netherlands, we found 10 promotions.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

25 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

10 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

236 records

What players report about Monster Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

26

73% resolved, of those with a known outcome

Total reviews

210

Across all review sites

Player rating

1.68 / 5

Trustpilot 1.5 · AskGamblers 1.85

GEO markets

12

Countries stated on 83% of records

Monster Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Monster Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 26 complaints and 210 reviews about Monster Casino on 4 sites. In the 12 months to November 5, 2026, they filed 2 complaints and posted 25 reviews. Reviews are up 25% on the 12 months before (20). The average review rating rose from 1.25 to 1.46 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 83% of the 24 complaints with a labelled problem. Next come “Verification delay” (13%) and “Wagering terms” (4.2%). Complaints about “Withdrawal” make up 81% of those with a topic, against 29% across all brands.

Of the 26 complaints with a known outcome, 73% were resolved, against 59% across all brands. That puts Monster Casino 1,075th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 71%.

Reviewers give Monster Casino 1.44 out of 5 on average over 208 rated reviews, against 3.44 across all brands. 12% of the ratings are four or five stars, and 88% are one or two. The review sites’ own scores average 1.68 out of 5 across 2 sites. By that score, Monster Casino ranks 3,970th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (19 reviews), “Games” (14 reviews) and “Customer support” (10 reviews). The most common criticism concerns “Withdrawals” (121 reviews), “Customer support” (72 reviews) and “KYC / verification” (57 reviews).

The countries players state most often are United Kingdom (93%), Belgium (1%) and Canada (1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Monster Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Very nice design, good game variety.

Deposit is fast but withdraw taking very long. The verification process also slow.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay83%20
  • Verification delay13%3
  • Wagering terms4.2%1
Share of the 24 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal81%21
  • KYC / verification12%3
  • Bonus3.8%1
  • Other3.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved73%19
  • Unresolved27%7
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Monster Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Monster Casino against the market
MeasureMonster CasinoAll brands
Complaints resolved73%59%
Average review rating1.443.44
Complaints per 100 reviews12.426.4
Share of “Withdrawal” complaints81%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars7.7%16
  • 4 stars3.8%8
  • 3 stars1%2
  • 2 stars2.9%6
  • 1 star85%176
Share of 208 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals9.3%19
  • Games6.9%14
  • Customer support4.9%10
  • KYC / verification3.9%8
  • Website & app3.9%8
  • Bonuses3.4%7
Share of the 204 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals59%121
  • Customer support35%72
  • KYC / verification28%57
  • Bonuses23%46
  • Trust & licence19%39
  • Account12%25
Share of the 204 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom93%184
  • Belgium1%2
  • Canada1%2
  • Spain1%2
  • United Arab Emirates0.5%1
  • Australia0.5%1
  • Finland0.5%1
  • France0.5%1
  • Ireland0.5%1
  • Ukraine0.5%1
  • Other countries0.5%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–19–
20251–221.02
20241–271.52
20234–341.35
20221–331.7
20211694%481.21
20201–11–
20190–7–
20181–1–
20170–8–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1911.5 / 5
AskGamblers21161.85 / 5
CasinoReviews4––
latestcasinobonuses.bet13–

Block 13

Latest complaints and reviews

The newest records about Monster Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    2.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal

    Resolved
  • Complaint

    Withdrawal delay

    Unresolved
  • Complaint

    Withdrawal delay

    Resolved

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Monster Casino

Who owns Monster Casino?

Monster Casino is operated by ProgressPlay Limited and runs under the Excel Affiliates affiliate programme.

Is Monster Casino licensed?

Yes. Monster Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Monster Casino founded?

Monster Casino launched in 2017.

Which currencies does Monster Casino accept?

Currencies listed for Monster Casino: British pounds sterling, Euros, Canadian dollars, New Zealand dollars, US dollars. Its site is available in 4 languages: English, Finnish, French, Japanese.

What welcome bonuses does Monster Casino offer?

25 welcome offers are listed for Monster Casino. The first on the list is “100% up to €100 + 100 Free Spins, 1st Deposit at Monster Casino”, with a 50× wagering requirement.

Which countries is Monster Casino available in?

Monster Casino is listed in 7 markets: Belgium, Canada, Finland, France, Japan, New Zealand, United Kingdom.

What bonuses and promotions does Monster Casino run in Netherlands?

We read 10 live offers for Netherlands on the Monster Casino site itself.

What do players say about Monster Casino?

Players have filed 26 complaints and written 210 reviews about Monster Casino. Players rate Monster Casino 1.68 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Monster Casino?

“Withdrawal delay” – 83% of the 24 complaints about Monster Casino with a labelled problem. Followed by “Verification delay” (13%) and “Wagering terms” (4.2%).

Do players report withdrawal problems at Monster Casino?

Withdrawals are the topic of 21 complaints about Monster Casino: 81% of the 26 with a topic. The most common withdrawal problem is “Withdrawal delay” (95% of them). Of the withdrawal complaints with a known outcome, 71% were resolved.

Does Monster Casino resolve player complaints?

73% of the 26 complaints about Monster Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Monster Casino is 1,075th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Monster Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 12% of the rated reviews give four or five stars, and 88% give one or two.

How many complaints has Monster Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 2 complaints about Monster Casino.

Where do Monster Casino’s players come from?

The countries named most often in complaints and reviews about Monster Casino are United Kingdom (93%), Belgium (1%) and Canada (1%).