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Casino profile

Polestar Casino

Player complaints and reviews about Polestar Casino, plus its operator (Affiliates DIV), licences and welcome offers.

polestarcasino.com
polestarcasino.com
Capture of the Polestar Casino website

Profile

Website
polestarcasino.com
Established
2023
Operator
Affiliates DIVaffiliate programme
Company
Rabidi N.V.
Licences
Languages
  • English
  • French
  • German
  • Finnish
  • Hungarian
  • Polish
  • Portuguese
  • Italian
  • Norwegian
  • Greek
Currencies
  • Euros
  • Hungarian forints
  • Norwegian kroner
  • Polish zlotys
  • New Zealand dollars
  • US dollars
  • Brazilian reals
  • Australian dollars
  • Swiss francs
  • South African Rand

About

Polestar Casino belongs to the Affiliates DIV affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 10 languages, including English, French, German, Finnish. 10 account currencies are listed, including Euros, Hungarian forints, Norwegian kroner, Polish zlotys. We list 6 welcome offers.

Polestar Casino is listed in 15 markets, among them Germany, France, Belgium and Australia. On the Polestar Casino site for Austria, we found 6 promotions, 4 tournaments and a loyalty programme with 4 tiers.

Licensee

The company that holds the Curaçao licence for Polestar Casino, as the licence register names it.

Legal name
Rabidi N.V.
Curaçao licence reference
OGL/2023/103/0067

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    NO LIMITS

    Exclusively for our loyal customers we offer personal VIP services with unique gaming conditions. It’s very simple – play for pleasure, improve your gaming skills and enjoy a limitless winning potential.

  2. 2

    FINANCIAL PRIVILEGES

    VIP club welcomes all the players who want to get high-quality VIP service. Exclusive privileges, special promotions and benefits are available for you on our website. A VIP player status will allow you to enjoy high withdrawal limits and quick withdrawal processing.

  3. 3

    PERSONAL MANAGER

    Which of the impressive advantages would you like to get when you become a VIP player? Share it with your personal manager! All your suggestions will be undoubtedly considered and satisfied. We are glad to help you.

  4. 4

    VIP PROMOTIONS

    Would you like to get more great promotions, generous bonuses and personal offers? All of that is available to our VIP players who enjoy truly royal conditions and privileges as a reward for their loyalty.

Player Intelligence

63 records

What players report about Polestar Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

30

90% resolved, of those with a known outcome

Total reviews

33

Across all review sites

Player rating

1.7 / 5

Trustpilot 1.9 · AskGamblers 1.5

GEO markets

13

Countries stated on 81% of records

Polestar Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Polestar Casino, the way Player Intelligence PRO computes it.

Since 2022, players have posted 30 complaints and 33 reviews about Polestar Casino on 5 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 4 reviews.

The problem players report most often is “Withdrawal delay”: 33% of the 30 complaints with a labelled problem. Next come “Deposit not credited” (13%) and “Self-exclusion” (10%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.

Of the 30 complaints with a known outcome, 90% were resolved, against 59% across all brands. That puts Polestar Casino 401st of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 92%.

Reviewers give Polestar Casino 1.39 out of 5 on average over 33 rated reviews, against 3.44 across all brands. 12% of the ratings are four or five stars, and 88% are one or two. The review sites’ own scores average 1.7 out of 5 across 2 sites. By that score, Polestar Casino ranks 3,926th of 4,287 rated casinos. Reviewers most often praise “Games” (6 reviews). The most common criticism concerns “Withdrawals” (16 reviews), “Customer support” (12 reviews) and “Trust & licence” (9 reviews).

The countries players state most often are Germany (31%), Finland (14%) and Canada (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Polestar Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

No areas consistently impress players, as feedback is largely neutral or absent across categories. However, customer support and payments experience frequent criticism, suggesting potential areas for improvement.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay33%10
  • Deposit not credited13%4
  • Self-exclusion10%3
  • Withdrawal refused10%3
  • Account blocked6.7%2
  • Bonus not credited6.7%2
  • Account not closed on request3.3%1
  • Bonus winnings confiscated3.3%1
  • Other problems13%4
Share of the 30 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal43%13
  • Deposit17%5
  • Account10%3
  • Bonus10%3
  • Responsible gambling10%3
  • KYC / verification3.3%1
  • Other3.3%1
  • Technical3.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%27
  • Unresolved10%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Polestar Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Polestar Casino against the market
MeasurePolestar CasinoAll brands
Complaints resolved90%59%
Average review rating1.393.44
Complaints per 100 reviews90.926.4
Share of “Withdrawal” complaints43%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars6.1%2
  • 4 stars6.1%2
  • 2 stars3%1
  • 1 star85%28
Share of 33 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games18%6
  • Bonuses6.1%2
  • Deposits & payment methods3%1
  • KYC / verification3%1
  • Website & app3%1
  • Sportsbook3%1
Share of the 33 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals48%16
  • Customer support36%12
  • Trust & licence27%9
  • Bonuses24%8
  • Deposits & payment methods24%8
  • KYC / verification21%7
Share of the 33 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany31%16
  • Finland14%7
  • Canada12%6
  • Greece9.8%5
  • Austria7.8%4
  • Italy5.9%3
  • France3.9%2
  • Ireland3.9%2
  • Norway3.9%2
  • Switzerland2%1
  • Other countries5.9%3
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–3–
20259–9–
20249–2–
20237–16–
20223–3–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru2310–
Trustpilot–171.9 / 5
AskGamblers651.5 / 5
CasinoReviews1––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Polestar Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Unresolved

    AskGamblers

  • Review

    1.0 of 5 stars

    Canada · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Finland · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Polestar Casino

Who owns Polestar Casino?

Polestar Casino is operated by Rabidi N.V. and runs under the Affiliates DIV affiliate programme.

Is Polestar Casino licensed?

Yes. Polestar Casino holds a licence from Curacao Gaming Control Board.

When was Polestar Casino founded?

Polestar Casino launched in 2023.

Which currencies does Polestar Casino accept?

Currencies listed for Polestar Casino: Euros, Hungarian forints, Norwegian kroner, Polish zlotys, New Zealand dollars, US dollars, Brazilian reals, Australian dollars and 2 more. Its site is available in 10 languages: English, French, German, Finnish and 6 more.

What welcome bonuses does Polestar Casino offer?

6 welcome offers are listed for Polestar Casino. The first on the list is “100% up to €500 + 200 Free Spins, 1st Deposit Welcome Bonus at Polestar Casino”, with a 35× wagering requirement.

Which countries is Polestar Casino available in?

Polestar Casino is listed in 15 markets: Australia, Austria, Belgium, Brazil, Finland, France, Germany, Hungary and 7 more.

What bonuses and promotions does Polestar Casino run in Austria?

We read 6 live offers for Austria on the Polestar Casino site itself.

Does Polestar Casino run tournaments and a loyalty programme in Austria?

Yes. The Polestar Casino site for Austria lists 4 tournaments. Its loyalty programme for Austria has 4 tiers.

What do players say about Polestar Casino?

Players have filed 30 complaints and written 33 reviews about Polestar Casino. Players rate Polestar Casino 1.7 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Polestar Casino?

“Withdrawal delay” – 33% of the 30 complaints about Polestar Casino with a labelled problem. Followed by “Deposit not credited” (13%) and “Self-exclusion” (10%).

Do players report withdrawal problems at Polestar Casino?

Withdrawals are the topic of 13 complaints about Polestar Casino: 43% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (77% of them). Of the withdrawal complaints with a known outcome, 92% were resolved.

Does Polestar Casino resolve player complaints?

90% of the 30 complaints about Polestar Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Polestar Casino is 401st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Polestar Casino?

Praised most: “Games”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 12% of the rated reviews give four or five stars, and 88% give one or two.

How many complaints has Polestar Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 3 complaints about Polestar Casino.

Where do Polestar Casino’s players come from?

The countries named most often in complaints and reviews about Polestar Casino are Germany (31%), Finland (14%) and Canada (12%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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