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Luckystart Casino

Player complaints and reviews about Luckystart Casino, plus its operator (CommissionDrive Affiliates), licences and welcome offers.

luckystart.com
Capture of the Luckystart Casino website

About

Luckystart Casino belongs to the CommissionDrive Affiliates affiliate programme. The site launched in 2023. It holds a licence from Tobique Gaming Commission. The interface is available in 7 languages, including English, Russian, German, Spanish. 17 account currencies are listed, including Euros, Australian dollars, Canadian dollars, New Zealand dollars.

Luckystart Casino is listed in 13 markets, among them Canada, Germany, Australia and Spain. On the Luckystart Casino site for New Zealand, we found 9 welcome bonuses and a loyalty programme with 8 tiers. In New Zealand, Luckystart Casino accepts one payment method, Visa. The registration form for New Zealand has 9 fields; the required ones include e-mail, password and phone.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Ladybug Club

    10000 - 19999 points 115 NZD + 75 FS (credited once upon reaching a new level), 30 NZD weekly
    10% weekly cashback up to 300 NZD
    wager x30

  2. 2

    Ladybug's Elite

    20000+ points 250 NZD (credited once upon reaching a new level), 75 NZD weekly
    12% weekly cashback up to 750 NZD
    wager x30

  3. 3

    Ladybug's Prestige

    invite only 390 NZD (credited once upon reaching a new level), 150 NZD weekly up to 15% weekly cashback up to 300 NZD
    wager x20 + Personal Account Manager and custom VIP offers

  4. 4

    Ladybug's Royalty

    invite only 750 NZD (credited once upon reaching a new level), 390 NZD weekly up to 20% weekly cashback up to 750 NZD
    wager x10 + Personal Account Manager and custom VIP offers

  5. 5

    Level

    Points Prize

  6. 6

    Lucky Start

    0 - 249 points Access to our great + 4% weekly cashback up to 80NZD , x40 wager

  7. 7

    Lucky Start Enthusiast

    250 - 2499 points 30 NZD (credited once upon reaching a new level), 20 FS weekly wager x35 + 5% cashback up to 100 NZD, x 35 wager

  8. 8

    Lucky Start Pro

    2500 - 9999 points 75 NZD + 50 FS (credited once upon reaching a new level), 50 FS weekly
    7% weekly cashback up to 150 NZD
    wager x35

Payment methods

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Visa

    Card

    –

Sign-up requirements

11 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mailrequired
  2. Passwordrequired
  3. Currency
  4. Country
  5. Date of birth
  6. Date of birth
  7. Date of birth
  8. Country code
  9. Phonerequired

Sign in

  1. E-mail
  2. Password

Player Intelligence

61 records

What players report about Luckystart Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

16

75% resolved, of those with a known outcome

Total reviews

45

Across all review sites

Player rating

3.9 / 5

AskGamblers 4.5 · Trustpilot 3.3

GEO markets

13

Countries stated on 72% of records

Luckystart Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Luckystart Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 16 complaints and 45 reviews about Luckystart Casino on 5 sites. In the 12 months to November 5, 2026, they filed 4 complaints and posted 30 reviews.

The problem players report most often is “Withdrawal delay”: 43% of the 14 complaints with a labelled problem. Next come “Account closed” (14%) and “Bonus not credited” (14%). Complaints about “Withdrawal” make up 56% of those with a topic, against 29% across all brands.

Of the 16 complaints with a known outcome, 75% were resolved, against 59% across all brands. That puts Luckystart Casino 994th of 1,916 casinos with at least 10 such complaints.

Reviewers give Luckystart Casino 3.82 out of 5 on average over 42 rated reviews, against 3.44 across all brands. 71% of the ratings are four or five stars, and 4.8% are one or two. The review sites’ own scores average 3.9 out of 5 across 2 sites. By that score, Luckystart Casino ranks 942nd of 4,286 rated casinos. Reviewers most often praise “Games” (31 reviews), “Website & app” (26 reviews) and “Bonuses” (23 reviews). The most common criticism concerns “Bonuses” (12 reviews), “Customer support” (8 reviews) and “Withdrawals” (8 reviews).

The countries players state most often are Russia (45%), Germany (14%) and Austria (6.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,907 brands Player Intelligence tracks.

Ask the AI analyst about Luckystart Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate the amazing customer service and fast withdrawals, which enhance their overall experience. The site is also praised for its easy navigation and enjoyable bonuses, making it a favorite among users.

Players dislike the high minimum deposit and withdrawal amounts, particularly for specific countries. Additionally, some users noted that not all gaming providers are available in their region.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay43%6
  • Account closed14%2
  • Bonus not credited14%2
  • Withdrawal refused14%2
  • Account blocked7.1%1
  • Wagering terms7.1%1
Share of the 14 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal56%9
  • Account19%3
  • Bonus19%3
  • Payments & refunds6.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved75%12
  • Unresolved25%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Luckystart Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Luckystart Casino against the market
MeasureLuckystart CasinoAll brands
Complaints resolved75%59%
Average review rating3.823.44
Complaints per 100 reviews35.626.4
Share of “Withdrawal” complaints56%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars36%15
  • 4 stars36%15
  • 3 stars24%10
  • 2 stars2.4%1
  • 1 star2.4%1
Share of 42 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games69%31
  • Website & app58%26
  • Bonuses51%23
  • Withdrawals49%22
  • Customer support47%21
  • Deposits & payment methods33%15
Share of the 45 reviews that name at least one aspect.reviews

Criticised

  • Bonuses27%12
  • Customer support18%8
  • Withdrawals18%8
  • Fairness & RTP13%6
  • Games8.9%4
  • Website & app8.9%4
Share of the 45 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Russia45%20
  • Germany14%6
  • Austria6.8%3
  • United States6.8%3
  • Australia4.5%2
  • Finland4.5%2
  • Kazakhstan4.5%2
  • United Arab Emirates2.3%1
  • Brazil2.3%1
  • Canada2.3%1
  • Other countries6.8%3
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–233.54
20254–10–
20244–5–
20235–7–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
latestcasinobonuses.bet323–
Casino Guru913–
AskGamblers384.5 / 5
Casinomeister1––
Trustpilot–13.3 / 5

Block 13

Latest complaints and reviews

The newest records about Luckystart Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

7 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Luckystart Casino

Who owns Luckystart Casino?

Luckystart Casino is operated by Novatrix SRL and runs under the CommissionDrive Affiliates affiliate programme.

Is Luckystart Casino licensed?

Yes. Luckystart Casino holds a licence from Tobique Gaming Commission.

When was Luckystart Casino founded?

Luckystart Casino launched in 2023.

Which currencies does Luckystart Casino accept?

Currencies listed for Luckystart Casino: Euros, Australian dollars, Canadian dollars, New Zealand dollars, US dollars, Norwegian kroner, Brazilian reals, Indian rupees and 9 more. Its site is available in 7 languages: English, Russian, German, Spanish and 3 more.

Which countries is Luckystart Casino available in?

Luckystart Casino is listed in 13 markets: Australia, Austria, Brazil, Canada, Chile, Finland, Germany, India and 5 more.

Which payment methods does Luckystart Casino accept in New Zealand?

The Luckystart Casino cashier for New Zealand lists one payment method: Visa.

What bonuses and promotions does Luckystart Casino run in New Zealand?

We read 9 live offers for New Zealand on the Luckystart Casino site itself.

Does Luckystart Casino have a loyalty programme in New Zealand?

Yes. Its loyalty programme for New Zealand has 8 tiers.

What does Luckystart Casino ask for at registration in New Zealand?

The Luckystart Casino registration form for New Zealand has 9 fields, including e-mail, password, currency, country, date of birth, country code, phone. Marked as required: e-mail, password, phone.

What do players say about Luckystart Casino?

Players have filed 16 complaints and written 45 reviews about Luckystart Casino. Players rate Luckystart Casino 3.9 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Luckystart Casino?

“Withdrawal delay” – 43% of the 14 complaints about Luckystart Casino with a labelled problem. Followed by “Account closed” (14%) and “Bonus not credited” (14%).

Do players report withdrawal problems at Luckystart Casino?

Withdrawals are the topic of 9 complaints about Luckystart Casino: 56% of the 16 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them).

Does Luckystart Casino resolve player complaints?

75% of the 16 complaints about Luckystart Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Luckystart Casino is 994th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Luckystart Casino?

Praised most: “Games”, “Website & app” and “Bonuses”. Criticised most: “Bonuses”, “Customer support” and “Withdrawals”. 71% of the rated reviews give four or five stars, and 4.8% give one or two.

How many complaints has Luckystart Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 4 complaints about Luckystart Casino.

Where do Luckystart Casino’s players come from?

The countries named most often in complaints and reviews about Luckystart Casino are Russia (45%), Germany (14%) and Austria (6.8%).