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LuckyBet Casino

Player complaints and reviews about LuckyBet Casino, plus its operator (LuckyBet Affiliates), licences and welcome offers.

luckybet.com
Capture of the LuckyBet Casino website

About

LuckyBet Casino belongs to the LuckyBet Affiliates affiliate programme. The site launched in 2003. It holds a licence from Curacao Gaming Control Board. The interface is available in 4 languages: English, Portuguese, Ukrainian, Russian. 7 account currencies are listed, including Euros, British pounds sterling, Russian rubles, Ukrainian hryvnias.

LuckyBet Casino is listed in 3 markets: United Kingdom, Portugal and Brazil. On the LuckyBet Casino site for Brazil, we found 6 promotions.

Markets

This brand is listed in 3 markets. Pick one to see what it offers there.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

76 records

What players report about LuckyBet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

23

83% resolved, of those with a known outcome

Total reviews

53

Across all review sites

Player rating

3.12 / 5

Trustpilot 2.1 · AskGamblers 2.55 · casino.ru 4.7

GEO markets

16

Countries stated on 62% of records

LuckyBet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about LuckyBet Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 23 complaints and 53 reviews about LuckyBet Casino on 6 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 22 reviews. Reviews are up 120% on the 12 months before (10).

The problem players report most often is “Withdrawal delay”: 45% of the 22 complaints with a labelled problem. Next come “Account blocked” (14%) and “Withdrawal refused” (9.1%). Complaints about “Withdrawal” make up 57% of those with a topic, against 29% across all brands.

Of the 23 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts LuckyBet Casino 714th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 77%.

Reviewers give LuckyBet Casino 2.75 out of 5 on average over 48 rated reviews, against 3.44 across all brands. 46% of the ratings are four or five stars, and 50% are one or two. The review sites’ own scores average 3.12 out of 5 across 3 sites. By that score, LuckyBet Casino ranks 2,294th of 4,286 rated casinos. Reviewers most often praise “Bonuses” (19 reviews), “Games” (13 reviews) and “Withdrawals” (12 reviews). The most common criticism concerns “Customer support” (17 reviews), “Withdrawals” (15 reviews) and “Bonuses” (9 reviews).

The countries players state most often are Czechia (30%), Australia (23%) and Latvia (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about LuckyBet Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Bonuses and loyalty programs receive notably more positive feedback than other areas. Customer support and the website experience, however, appear to be areas needing improvement based on user reviews.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2019202020212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay45%10
  • Account blocked14%3
  • Withdrawal refused9.1%2
  • Account not closed on request4.5%1
  • Bonus not credited4.5%1
  • Deposit not credited4.5%1
  • Verification delay4.5%1
  • Unfair terms4.5%1
  • Other problems9.1%2
Share of the 22 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal57%13
  • Account17%4
  • Deposit8.7%2
  • Bonus4.3%1
  • KYC / verification4.3%1
  • Other4.3%1
  • Payments & refunds4.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved83%19
  • Unresolved17%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

LuckyBet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

LuckyBet Casino against the market
MeasureLuckyBet CasinoAll brands
Complaints resolved83%59%
Average review rating2.753.44
Complaints per 100 reviews43.426.4
Share of “Withdrawal” complaints57%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars31%15
  • 4 stars15%7
  • 3 stars4.2%2
  • 2 stars6.3%3
  • 1 star44%21
Share of 48 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Bonuses37%19
  • Games25%13
  • Withdrawals24%12
  • Website & app22%11
  • Customer support18%9
  • VIP & loyalty9.8%5
Share of the 51 reviews that name at least one aspect.reviews

Criticised

  • Customer support33%17
  • Withdrawals29%15
  • Bonuses18%9
  • Trust & licence12%6
  • Account5.9%3
  • Games5.9%3
Share of the 51 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Czechia30%14
  • Australia23%11
  • Latvia11%5
  • Hungary6.4%3
  • Estonia4.3%2
  • Morocco4.3%2
  • United States4.3%2
  • Bosnia & Herzegovina2.1%1
  • Belarus2.1%1
  • Finland2.1%1
  • Other countries11%5
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–18–
20253–12–
20242–5–
20231–4–
20222–2–
20214–0–
20202–7–
20199–4–
20180–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru1114–
Trustpilot–232.1 / 5
AskGamblers8112.55 / 5
casino.ru–44.7 / 5
CasinoReviews3––
latestcasinobonuses.bet11–

Block 13

Latest complaints and reviews

The newest records about LuckyBet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Estonia · Trustpilot

  • Review

    1.0 of 5 stars

    United States · Trustpilot

  • Complaint

    Account blocked

    Resolved

    Zimbabwe · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Czechia · Casino Guru

  • Complaint

    Bonus not credited

    Resolved

    Czechia · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru.

Questions about LuckyBet Casino

Who owns LuckyBet Casino?

LuckyBet Casino is operated by B.P.M. Services B.V. and runs under the LuckyBet Affiliates affiliate programme.

Is LuckyBet Casino licensed?

Yes. LuckyBet Casino holds a licence from Curacao Gaming Control Board.

When was LuckyBet Casino founded?

LuckyBet Casino launched in 2003.

Which currencies does LuckyBet Casino accept?

Currencies listed for LuckyBet Casino: Euros, British pounds sterling, Russian rubles, Ukrainian hryvnias, US dollars, Polish zlotys, Brazilian reals. Its site is available in 4 languages: English, Portuguese, Ukrainian, Russian.

Which countries is LuckyBet Casino available in?

LuckyBet Casino is listed in 3 markets: Brazil, Portugal, United Kingdom.

What bonuses and promotions does LuckyBet Casino run in Brazil?

We read 6 live offers for Brazil on the LuckyBet Casino site itself.

What do players say about LuckyBet Casino?

Players have filed 23 complaints and written 53 reviews about LuckyBet Casino. Players rate LuckyBet Casino 3.12 out of 5 on average across the 3 sites that publish one.

What do players complain about most at LuckyBet Casino?

“Withdrawal delay” – 45% of the 22 complaints about LuckyBet Casino with a labelled problem. Followed by “Account blocked” (14%) and “Withdrawal refused” (9.1%).

Do players report withdrawal problems at LuckyBet Casino?

Withdrawals are the topic of 13 complaints about LuckyBet Casino: 57% of the 23 with a topic. The most common withdrawal problem is “Withdrawal delay” (77% of them). Of the withdrawal complaints with a known outcome, 77% were resolved.

Does LuckyBet Casino resolve player complaints?

83% of the 23 complaints about LuckyBet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, LuckyBet Casino is 714th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about LuckyBet Casino?

Praised most: “Bonuses”, “Games” and “Withdrawals”. Criticised most: “Customer support”, “Withdrawals” and “Bonuses”. 46% of the rated reviews give four or five stars, and 50% give one or two.

How many complaints has LuckyBet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about LuckyBet Casino.

Where do LuckyBet Casino’s players come from?

The countries named most often in complaints and reviews about LuckyBet Casino are Czechia (30%), Australia (23%) and Latvia (11%).