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Casino profile

Lucky Dreams Casino

Player complaints and reviews about Lucky Dreams Casino, plus its operator (Fortunate Partners), licences and welcome offers.

luckydreams.com
luckydreams.com
Capture of the Lucky Dreams Casino website

Profile

Website
luckydreams.com
Established
2021
Operator
Fortunate Partnersaffiliate programme
Company
Just Entertainment B.V.
Licences
Languages
  • English
  • German
  • Norwegian
  • Finnish
  • Hindi
  • Arabic
  • French
  • Italian
  • Russian
  • Kazakh
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • Norwegian kroner
  • Russian rubles
  • New Zealand dollars
  • Indian rupees
  • South African Rand
  • Bitcoin
  • Tether
  • Swiss francs
  • Kazakhstani tenges
  • Binance Coin
  • Uzbekistan som Show more

About

Lucky Dreams Casino belongs to the Fortunate Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 10 languages, including English, German, Norwegian, Finnish. 15 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 12 welcome offers.

Lucky Dreams Casino is listed in 14 markets, among them Canada, Germany, France and Belgium. On the Lucky Dreams Casino site for United Arab Emirates, we found 5 tournaments and a loyalty programme with 4 tiers.

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    بطولة استراليا المفتوحة

    لم نتمكن فقط من الوصول إلى أفضل المقاعد، بل استمتعنا أيضًا بصالة كبار الشخصيات التي لا تُنسى قبل وبعد المباراة. استمتع ضيوفنا بالمأكولات الفاخرة والمشروبات الفاخرة أثناء الاختلاط بكبار الشخصيات والاستمتاع بكل الإثارة التي توفرها المباريات.

  2. 2

    ق الجائزة الكبرى للفورمولا 1 في موناكوسبا

    لم يحظ أعضاؤنا بفرصة مقابلة أحد أساطير الفورمولا 1 فحسب، بل استمتعوا أيضًا بإثارة السباق مع أفضل المناظر والمأكولات الشهية والشمبانيا من الدرجة الأولى!

  3. 3

    نهائي كأس العالم

    كان اللقاء مع كبار الشخصيات خلال نهائي كأس العالم استثنائيًا حقًا. فقد وفرت المقاعد إطلالة لا مثيل لها على ما يجري على أرض الملعب، في حين قدمت صالة كبار الشخصيات تجربة فاخرة كاملة مع بوفيه فاخر وبار مفتوح مجهز بالكامل.

  4. 4

    نهائي كأس ستانلي

    أتيحت الفرصة لأعضاء كبار الشخصيات لدينا للقاء لاعبي Hall of Fame الأسطوريين قبل المباراة. ومن صالة كبار الشخصيات الخاصة بنا ، أصبح المشهد على الجليد أكثر بهجة مع مناظر لا مثيل لها للعبة ، فقد انغمس ضيوفنا في بهجة نهائي كأس ستانلي بينما يستمتعون بنموذج الأناقة

Player Intelligence

1,529 records

What players report about Lucky Dreams Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

150

86% resolved, of those with a known outcome

Total reviews

1,379

Across all review sites

Player rating

3.53 / 5

Trustpilot 3.9 · AskGamblers 3.2 · Tribuna 3.5

GEO markets

40

Countries stated on 95% of records

Lucky Dreams Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Lucky Dreams Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 150 complaints and 1,379 reviews about Lucky Dreams Casino on 8 sites. In the 12 months to November 5, 2026, they filed 36 complaints and posted 319 reviews. That is 100% more complaints than in the 12 months before (18). Reviews are down 25% on the 12 months before (427). The average review rating fell from 4.27 to 3.63 out of 5 year on year. Of the complaints with a known outcome, 85% were resolved in the last 12 months, against 83% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 33% of the 145 complaints with a labelled problem. Next come “Bonus winnings confiscated” (10%) and “Account closed” (9%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.

Of the 146 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts Lucky Dreams Casino 595th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 87%.

Reviewers give Lucky Dreams Casino 3.96 out of 5 on average over 1,375 rated reviews, against 3.44 across all brands. 74% of the ratings are four or five stars, and 20% are one or two. The review sites’ own scores average 3.53 out of 5 across 3 sites. By that score, Lucky Dreams Casino ranks 1,556th of 4,286 rated casinos. Reviewers most often praise “Games” (434 reviews), “Withdrawals” (430 reviews) and “Customer support” (316 reviews). The most common criticism concerns “Withdrawals” (213 reviews), “Customer support” (143 reviews) and “Bonuses” (108 reviews).

The countries players state most often are Australia (25%), New Zealand (18%) and Canada (17%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Lucky Dreams Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the best promotions and fast withdrawal times offered by the casino. They also liked the high-quality platform with a wide variety of games and efficient live support.

Players disliked the deteriorating customer support system, particularly the long wait times for live chat responses. Additionally, they found the practice of closing sessions quickly if players did not respond in time to be frustrating.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay33%48
  • Bonus winnings confiscated10%15
  • Account closed9%13
  • Deposit not credited8.3%12
  • Withdrawal refused8.3%12
  • Account blocked6.2%9
  • Documents rejected or requested again3.4%5
  • Verification delay2.8%4
  • Other problems19%27
Share of the 145 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal43%64
  • Account17%25
  • Bonus14%21
  • Deposit9.3%14
  • KYC / verification6.7%10
  • Responsible gambling4%6
  • Payments & refunds2.7%4
  • Technical2.7%4
  • Other1.3%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved83%125
  • Unresolved14%21
  • Closed without an outcome1.3%2
  • Open1.3%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Lucky Dreams Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Lucky Dreams Casino against the market
MeasureLucky Dreams CasinoAll brands
Complaints resolved86%59%
Average review rating3.963.44
Complaints per 100 reviews10.926.4
Share of “Withdrawal” complaints43%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars61%837
  • 4 stars13%185
  • 3 stars5.8%80
  • 2 stars1.9%26
  • 1 star18%247
Share of 1,375 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games36%434
  • Withdrawals36%430
  • Customer support26%316
  • Website & app16%193
  • Bonuses16%190
  • KYC / verification8.7%104
Share of the 1,197 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals18%213
  • Customer support12%143
  • Bonuses9%108
  • Trust & licence7.2%86
  • Fairness & RTP6.7%80
  • KYC / verification3.9%47
Share of the 1,197 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia25%359
  • New Zealand18%265
  • Canada17%246
  • Germany8.1%118
  • Austria6.9%100
  • Switzerland3.7%54
  • United Arab Emirates3.1%45
  • Finland3.1%45
  • Kuwait2.6%38
  • Russia2.5%36
  • Other countries10%145
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263283%2503.42
20251794%4394.28
20244183%4714.2
20231894%1363.77
20222882%682.99
20211191%15–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,2473.9 / 5
Casino Guru10752–
latestcasinobonuses.bet1344–
AskGamblers21193.2 / 5
Tribuna–173.5 / 5
CasinoReviews4––
Casinomeister3––
LCB2––

Block 13

Latest complaints and reviews

The newest records about Lucky Dreams Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    New Zealand · Trustpilot

  • Review

    1.0 of 5 stars

    Tribuna

  • Complaint

    Bonus winnings confiscated

    Open

    Canada · Casino Guru

  • Complaint

    Payments & refunds

    Open

    Casinomeister

  • Complaint

    Bonus winnings confiscated

    Resolved

    Australia · Casino Guru

19 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Lucky Dreams Casino

Who owns Lucky Dreams Casino?

Lucky Dreams Casino is operated by Just Entertainment B.V. and runs under the Fortunate Partners affiliate programme.

Is Lucky Dreams Casino licensed?

Yes. Lucky Dreams Casino holds a licence from Curacao Gaming Control Board.

When was Lucky Dreams Casino founded?

Lucky Dreams Casino launched in 2021.

Which currencies does Lucky Dreams Casino accept?

Currencies listed for Lucky Dreams Casino: Euros, US dollars, Canadian dollars, Australian dollars, Norwegian kroner, Russian rubles, New Zealand dollars, Indian rupees and 7 more. Its site is available in 10 languages: English, German, Norwegian, Finnish and 6 more.

What welcome bonuses does Lucky Dreams Casino offer?

12 welcome offers are listed for Lucky Dreams Casino. The first on the list is “100% up to €500 + 100 Free Spins, 1st Deposit Bonus at Lucky Dreams Casino”, with a 40× wagering requirement.

Which countries is Lucky Dreams Casino available in?

Lucky Dreams Casino is listed in 14 markets: Australia, Belgium, Canada, Finland, France, Germany, India, Italy and 6 more.

Does Lucky Dreams Casino run tournaments and a loyalty programme in United Arab Emirates?

Yes. The Lucky Dreams Casino site for United Arab Emirates lists 5 tournaments. Its loyalty programme for United Arab Emirates has 4 tiers.

What do players say about Lucky Dreams Casino?

Players have filed 150 complaints and written 1,379 reviews about Lucky Dreams Casino. Players rate Lucky Dreams Casino 3.53 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Lucky Dreams Casino?

“Withdrawal delay” – 33% of the 145 complaints about Lucky Dreams Casino with a labelled problem. Followed by “Bonus winnings confiscated” (10%) and “Account closed” (9%).

Do players report withdrawal problems at Lucky Dreams Casino?

Withdrawals are the topic of 64 complaints about Lucky Dreams Casino: 43% of the 150 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them). Of the withdrawal complaints with a known outcome, 87% were resolved.

Does Lucky Dreams Casino resolve player complaints?

86% of the 146 complaints about Lucky Dreams Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Lucky Dreams Casino is 595th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Lucky Dreams Casino?

Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 74% of the rated reviews give four or five stars, and 20% give one or two.

How many complaints has Lucky Dreams Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 36 complaints about Lucky Dreams Casino. That is 100% more than in the 12 months before, when there were 18.

Where do Lucky Dreams Casino’s players come from?

The countries named most often in complaints and reviews about Lucky Dreams Casino are Australia (25%), New Zealand (18%) and Canada (17%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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