Casino profile
Player complaints and reviews about Loot Casino, plus its operator (Jumpman Affiliates), licences and welcome offers.
Loot Casino belongs to the Jumpman Affiliates affiliate programme. The site launched in 2019. It holds licences from Alderney Gambling Control Commission, UK Gambling Commission. The interface is in English. 3 account currencies are listed: British pounds sterling, Euros, New Zealand dollars.
Loot Casino is listed in 3 markets: United Kingdom, New Zealand and Austria. On the Loot Casino site for Austria, we found 8 welcome bonuses. The registration form for Austria has 10 fields, including first name, last name, date of birth, e-mail, phone and country.
This brand is listed in 3 markets. Pick one to see what it offers there.
8 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
New players only. Min Deposit £10+. Wager £10+ and get 50 Free Spins on Big Bass Splash. Free Spin winnings will be paid in Cash. 0x Wagering Requirements on Free Spins Winnings and 10x wagering requirements on Bonus Cash apply. Full T&Cs apply.
The Daily Wheel can be played once per day and is available each day for a period of 24 hours (as stated in the daily spins tab). Click ‘read more’ for full T&Cs.
1 entry for every £10 wagered on The Racaroon 2 between 1st – 31st August. The Winners will be contacted via email by September 10th 2026 & must claim the prize within 7 days. Click ‘read more’ for details.
Player needs to opt-in via the in-game pop-up or from the “Join Now” button found in the Tournaments category. Opt-in between 24/06 19:01 CET & 22/07 at 18:59 CET to be eligible for the Drops & Wins 2026 Edition – Stage 5. Click ‘read more’ for full T&Cs.
1 entry for every wager on any qualifying games every Friday this month between 8pm - 11pm will be entered into the prize tournament. No Minimum bet. Click ‘read more’ for details.
£20 min deposit. 10x wagering requirements, max bonus conversion to real funds equal to lifetime deposits (up to £250), full T&Cs apply.
Min deposit £100, max bonus conversion to real funds equal to lifetime deposits (up to £250). 10x wagering requirements and full T&Cs apply.
Max bonus conversion to real funds equal to lifetime deposits (up to £250), 10x wagering on Bonus Cash apply and full T&Cs apply
12 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
89 records
What players report about Loot Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
13
46% resolved, of those with a known outcome
Total reviews
76
Across all review sites
Player rating
1.25 / 5
Trustpilot 2.0 · AskGamblers 0.5
GEO markets
2
Countries stated on 97% of records
Every figure below is computed from the complaints and reviews collected about Loot Casino, the way Player Intelligence PRO computes it.
Since 2022, players have posted 13 complaints and 76 reviews about Loot Casino on 3 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 13 reviews. Reviews are down 43% on the 12 months before (23).
The problem players report most often is “Withdrawal delay”: 33% of the 12 complaints with a labelled problem. Next come “Verification delay” (25%) and “Documents rejected or requested again” (17%). Complaints about “Withdrawal” make up 46% of those with a topic, against 29% across all brands.
Of the 13 complaints with a known outcome, 46% were resolved, against 59% across all brands. That puts Loot Casino 1,655th of 1,916 casinos with at least 10 such complaints.
Reviewers give Loot Casino 1.48 out of 5 on average over 76 rated reviews, against 3.44 across all brands. 12% of the ratings are four or five stars, and 87% are one or two. The review sites’ own scores average 1.25 out of 5 across 2 sites. By that score, Loot Casino ranks 4,164th of 4,286 rated casinos. Reviewers most often praise “Games” (7 reviews), “Withdrawals” (7 reviews) and “KYC / verification” (6 reviews). The most common criticism concerns “Withdrawals” (43 reviews), “KYC / verification” (27 reviews) and “Customer support” (25 reviews).
The countries players state most often are United Kingdom (95%) and New Zealand (4.7%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.
Ask the AI analyst about Loot Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2022 | 12 |
| 2023 | 1 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Loot Casino | All brands |
|---|---|---|
| Complaints resolved | 46% | 59% |
| Average review rating | 1.48 | 3.44 |
| Complaints per 100 reviews | 17.1 | 26.4 |
| Share of “Withdrawal” complaints | 46% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2022 | 26 |
| 2023 | 9 |
| 2024 | 8 |
| 2025 | 20 |
| 2026 | 13 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2022 | 1.21 |
| 2023 | 1 |
| 2024 | 1.5 |
| 2025 | 1.55 |
| 2026 | 2.23 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 13 | – |
| 2025 | 0 | – | 20 | 1.55 |
| 2024 | 0 | – | 8 | – |
| 2023 | 1 | – | 9 | – |
| 2022 | 12 | 50% | 26 | 1.21 |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 69 | 2.0 / 5 |
| Casino Guru | 9 | 6 | – |
| AskGamblers | 4 | 1 | 0.5 / 5 |
Block 13
The newest records about Loot Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
United Kingdom · Trustpilot
1.0 of 5 stars
United Kingdom · Trustpilot
Account blocked
UnresolvedUnited Kingdom · Casino Guru
Verification delay
ResolvedUnited Kingdom · Casino Guru
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Loot Casino is operated by Jumpman Gaming Limited and runs under the Jumpman Affiliates affiliate programme.
Yes. Loot Casino holds 2 licences: Alderney Gambling Control Commission, UK Gambling Commission.
Loot Casino launched in 2019.
Currencies listed for Loot Casino: British pounds sterling, Euros, New Zealand dollars. Its site is available in one language: English.
Loot Casino is listed in 3 markets: Austria, New Zealand, United Kingdom.
We read 8 live offers for Austria on the Loot Casino site itself.
The Loot Casino registration form for Austria has 10 fields, including first name, last name, date of birth, e-mail, phone, country, username, password.
Players have filed 13 complaints and written 76 reviews about Loot Casino. Players rate Loot Casino 1.25 out of 5 on average across the 2 sites that publish one.
“Withdrawal delay” – 33% of the 12 complaints about Loot Casino with a labelled problem. Followed by “Verification delay” (25%) and “Documents rejected or requested again” (17%).
Withdrawals are the topic of 6 complaints about Loot Casino: 46% of the 13 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them).
46% of the 13 complaints about Loot Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Loot Casino is 1,655th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Games”, “Withdrawals” and “KYC / verification”. Criticised most: “Withdrawals”, “KYC / verification” and “Customer support”. 12% of the rated reviews give four or five stars, and 87% give one or two.
The countries named most often in complaints and reviews about Loot Casino are United Kingdom (95%) and New Zealand (4.7%).
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with Loot Casino, and ones players rate about the same.
Casinos whose player rating is closest to that of Loot Casino.
