Casino profile
Player complaints and reviews about Ice Casino, plus its operator (V.Partners), licences and welcome offers.
Ice Casino belongs to the V.Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 15 languages, including English, French, German, Russian. 24 account currencies are listed, including Euros, US dollars, Canadian dollars, Argentine pesos.
Ice Casino is listed in 27 markets, among them Canada, Germany, France and Belgium. On the Ice Casino site for Chile, we found 3 welcome bonuses and 5 tournaments.
The company that holds the Curaçao licence for Ice Casino, as the licence register names it.
This brand is listed in 27 markets. Pick one to see what it offers there.
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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5 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
13.08-20.08 Prize pool CLP 10,550,000 12 hours Endorphina
03.08-10.08 Prize pool CLP 21,000,000 Cat Kingdom Tournament RESULT
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23.07-30.07 Prize pool CLP 10,550,000 Evoplay RESULT
367 records
What players report about Ice Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
121
80% resolved, of those with a known outcome
Total reviews
246
Across all review sites
Player rating
4.5 / 5
AskGamblers 4.5
GEO markets
11
Countries stated on 16% of records
Every figure below is computed from the complaints and reviews collected about Ice Casino, the way Player Intelligence PRO computes it.
Since 2022, players have posted 121 complaints and 246 reviews about Ice Casino on 2 sites. In the 12 months to November 5, 2026, they filed 11 complaints and posted 13 reviews.
The problem players report most often is “Withdrawal delay”: 46% of the 109 complaints with a labelled problem. Next come “Withdrawal refused” (21%) and “Verification delay” (9.2%). Complaints about “Withdrawal” make up 64% of those with a topic, against 29% across all brands.
Of the 107 complaints with a known outcome, 80% were resolved, against 59% across all brands. That puts Ice Casino 816th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.
Reviewers give Ice Casino 4.34 out of 5 on average over 242 rated reviews, against 3.44 across all brands. 87% of the ratings are four or five stars, and 9.9% are one or two. The review sites’ own scores average 4.5 out of 5 on one site. By that score, Ice Casino ranks 235th of 4,286 rated casinos. Reviewers most often praise “Games” (179 reviews), “Bonuses” (156 reviews) and “Customer support” (138 reviews). The most common criticism concerns “Withdrawals” (38 reviews), “Bonuses” (27 reviews) and “Customer support” (18 reviews).
The countries players state most often are Brazil (73%), Hungary (5.1%) and Canada (3.4%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Ice Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the wide variety of games and the generous bonus offers, which include easy wagering requirements. Additionally, the fast payout times and responsive customer support contribute to a positive gaming experience.
Many players are frustrated with the slow withdrawal process and the lengthy KYC verification, which can take weeks. Additionally, some have expressed dissatisfaction with the high bonus wagering requirements and the cancellation of bonuses upon withdrawal requests.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2022 | 16 |
| 2023 | 66 |
| 2024 | 17 |
| 2025 | 12 |
| 2026 | 9 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Ice Casino | All brands |
|---|---|---|
| Complaints resolved | 80% | 59% |
| Average review rating | 4.34 | 3.44 |
| Complaints per 100 reviews | 49.2 | 26.4 |
| Share of “Withdrawal” complaints | 64% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2022 | 17 |
| 2023 | 112 |
| 2024 | 88 |
| 2025 | 16 |
| 2026 | 13 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2022 | 3.5 |
| 2023 | 4.27 |
| 2024 | 4.65 |
| 2025 | 3.81 |
| 2026 | 4.54 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 9 | – | 13 | – |
| 2025 | 12 | 91% | 16 | – |
| 2024 | 17 | 77% | 88 | 4.66 |
| 2023 | 66 | 83% | 112 | 4.27 |
| 2022 | 16 | 100% | 17 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 89 | 235 | 4.5 / 5 |
| Reclame Aqui | 32 | 11 | – |
Block 13
The newest records about Ice Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
Withdrawal refused
UnresolvedWithdrawal delay
Unresolved4.5 of 5 stars
Documents rejected or requested again
Unresolved5.0 of 5 stars
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers.
Ice Casino is operated by WhiteBox B.V. and runs under the V.Partners affiliate programme.
Yes. Ice Casino holds a licence from Curacao Gaming Control Board.
Ice Casino launched in 2021.
Currencies listed for Ice Casino: Euros, US dollars, Canadian dollars, Argentine pesos, Brazilian reals, Chilean pesos, Danish krone, Hungarian forints and 16 more. Its site is available in 15 languages: English, French, German, Russian and 11 more.
Ice Casino is listed in 27 markets: Argentina, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia and 19 more.
We read 3 live offers for Chile on the Ice Casino site itself.
Yes. The Ice Casino site for Chile lists 5 tournaments.
Players have filed 121 complaints and written 246 reviews about Ice Casino. Players rate Ice Casino 4.5 out of 5 on average on the 1 site that publishes a rating.
“Withdrawal delay” – 46% of the 109 complaints about Ice Casino with a labelled problem. Followed by “Withdrawal refused” (21%) and “Verification delay” (9.2%).
Withdrawals are the topic of 78 complaints about Ice Casino: 64% of the 121 with a topic. The most common withdrawal problem is “Withdrawal delay” (64% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.
80% of the 107 complaints about Ice Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Ice Casino is 816th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 87% of the rated reviews give four or five stars, and 9.9% give one or two.
In the 12 months to November 5, 2026, players filed 11 complaints about Ice Casino.
The countries named most often in complaints and reviews about Ice Casino are Brazil (73%), Hungary (5.1%) and Canada (3.4%).
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with Ice Casino, and ones players rate about the same.
Casinos whose player rating is closest to that of Ice Casino.
