igamingcpo.com

Casino profile

Ice Casino

Player complaints and reviews about Ice Casino, plus its operator (V.Partners), licences and welcome offers.

icecasino.com
icecasino.com
Capture of the Ice Casino website

Profile

Website
icecasino.com
Established
2021
Operator
V.Partnersaffiliate programme
Company
WhiteBox B.V.
Licences
Languages
  • English
  • French
  • German
  • Russian
  • Finnish
  • Polish
  • Portuguese
  • Spanish
  • Romanian
  • Hungarian
  • Greek
  • Bulgarian
  • Japanese
  • Kazakh
  • Chinese
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Argentine pesos
  • Brazilian reals
  • Chilean pesos
  • Danish krone
  • Hungarian forints
  • Indian rupees
  • Japanese yen
  • Kazakhstani tenges
  • Norwegian kroner
  • New Zealand dollars
  • Peruvian nuevos soles
  • Polish zlotys
  • Romanian lei
  • Philippine pesos
  • Bulgarian leva
  • Swiss francs
  • Colombian pesos
  • Czech Republic korunas
  • Mexican pesos
  • Thai baht
  • Vietnamese dong Show more

About

Ice Casino belongs to the V.Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 15 languages, including English, French, German, Russian. 24 account currencies are listed, including Euros, US dollars, Canadian dollars, Argentine pesos. We list 13 welcome offers.

Ice Casino is listed in 27 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for Ice Casino, as the licence register names it.

Legal name
WhiteBox B.V.
Curaçao licence reference
OGL/2024/822/0338
Registration number (Curaçao Chamber of Commerce)
155412
Incorporated
2020

Markets

This brand is listed in 27 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

367 records

What players report about Ice Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

121

80% resolved, of those with a known outcome

Total reviews

246

Across all review sites

Player rating

4.5 / 5

AskGamblers 4.5

GEO markets

11

Countries stated on 16% of records

Ice Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Ice Casino, the way Player Intelligence PRO computes it.

Since 2022, players have posted 121 complaints and 246 reviews about Ice Casino on 2 sites. In the 12 months to November 5, 2026, they filed 11 complaints and posted 13 reviews.

The problem players report most often is “Withdrawal delay”: 46% of the 109 complaints with a labelled problem. Next come “Withdrawal refused” (21%) and “Verification delay” (9.2%). Complaints about “Withdrawal” make up 64% of those with a topic, against 29% across all brands.

Of the 107 complaints with a known outcome, 80% were resolved, against 59% across all brands. That puts Ice Casino 816th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.

Reviewers give Ice Casino 4.34 out of 5 on average over 242 rated reviews, against 3.44 across all brands. 87% of the ratings are four or five stars, and 9.9% are one or two. The review sites’ own scores average 4.5 out of 5 on one site. By that score, Ice Casino ranks 235th of 4,286 rated casinos. Reviewers most often praise “Games” (179 reviews), “Bonuses” (156 reviews) and “Customer support” (138 reviews). The most common criticism concerns “Withdrawals” (38 reviews), “Bonuses” (27 reviews) and “Customer support” (18 reviews).

The countries players state most often are Brazil (73%), Hungary (5.1%) and Canada (3.4%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Ice Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the wide variety of games and the generous bonus offers, which include easy wagering requirements. Additionally, the fast payout times and responsive customer support contribute to a positive gaming experience.

Many players are frustrated with the slow withdrawal process and the lengthy KYC verification, which can take weeks. Additionally, some have expressed dissatisfaction with the high bonus wagering requirements and the cancellation of bonuses upon withdrawal requests.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay46%50
  • Withdrawal refused21%23
  • Verification delay9.2%10
  • Deposit not credited5.5%6
  • Documents rejected or requested again3.7%4
  • Account blocked2.8%3
  • Refund1.8%2
  • Wrong calculation1.8%2
  • Other problems8.3%9
Share of the 109 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal64%78
  • KYC / verification13%16
  • Deposit5.8%7
  • Payments & refunds5%6
  • Account4.1%5
  • Other3.3%4
  • Technical2.5%3
  • Responsible gambling0.8%1
  • Customer support0.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved71%86
  • Unresolved17%21
  • Open12%14
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Ice Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Ice Casino against the market
MeasureIce CasinoAll brands
Complaints resolved80%59%
Average review rating4.343.44
Complaints per 100 reviews49.226.4
Share of “Withdrawal” complaints64%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars76%184
  • 4 stars11%27
  • 3 stars2.9%7
  • 2 stars2.1%5
  • 1 star7.9%19
Share of 242 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games74%179
  • Bonuses64%156
  • Customer support57%138
  • Withdrawals46%111
  • Deposits & payment methods41%99
  • Website & app33%79
Share of the 243 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals16%38
  • Bonuses11%27
  • Customer support7.4%18
  • KYC / verification6.6%16
  • Deposits & payment methods6.2%15
  • Website & app4.5%11
Share of the 243 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Brazil73%43
  • Hungary5.1%3
  • Canada3.4%2
  • Germany3.4%2
  • Norway3.4%2
  • Sweden3.4%2
  • Bulgaria1.7%1
  • France1.7%1
  • Greece1.7%1
  • Latvia1.7%1
  • Other countries1.7%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269–13–
20251291%16–
20241777%884.66
20236683%1124.27
202216100%17–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers892354.5 / 5
Reclame Aqui3211–

Block 13

Latest complaints and reviews

The newest records about Ice Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal refused

    Unresolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Unresolved

    AskGamblers

  • Review

    4.5 of 5 stars

    AskGamblers

  • Complaint

    Documents rejected or requested again

    Unresolved

    AskGamblers

  • Review

    5.0 of 5 stars

    AskGamblers

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers.

Questions about Ice Casino

Who owns Ice Casino?

Ice Casino is operated by WhiteBox B.V. and runs under the V.Partners affiliate programme.

Is Ice Casino licensed?

Yes. Ice Casino holds a licence from Curacao Gaming Control Board.

When was Ice Casino founded?

Ice Casino launched in 2021.

Which currencies does Ice Casino accept?

Currencies listed for Ice Casino: Euros, US dollars, Canadian dollars, Argentine pesos, Brazilian reals, Chilean pesos, Danish krone, Hungarian forints and 16 more. Its site is available in 15 languages: English, French, German, Russian and 11 more.

What welcome bonuses does Ice Casino offer?

13 welcome offers are listed for Ice Casino. The first on the list is “170% up to €500 + 70 Bonus Spins at Ice Casino”, with a 40× wagering requirement.

Which countries is Ice Casino available in?

Ice Casino is listed in 27 markets: Argentina, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia and 19 more.

What do players say about Ice Casino?

Players have filed 121 complaints and written 246 reviews about Ice Casino. Players rate Ice Casino 4.5 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Ice Casino?

“Withdrawal delay” – 46% of the 109 complaints about Ice Casino with a labelled problem. Followed by “Withdrawal refused” (21%) and “Verification delay” (9.2%).

Do players report withdrawal problems at Ice Casino?

Withdrawals are the topic of 78 complaints about Ice Casino: 64% of the 121 with a topic. The most common withdrawal problem is “Withdrawal delay” (64% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.

Does Ice Casino resolve player complaints?

80% of the 107 complaints about Ice Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Ice Casino is 816th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Ice Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 87% of the rated reviews give four or five stars, and 9.9% give one or two.

How many complaints has Ice Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 11 complaints about Ice Casino.

Where do Ice Casino’s players come from?

The countries named most often in complaints and reviews about Ice Casino are Brazil (73%), Hungary (5.1%) and Canada (3.4%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Ice Casino, and ones players rate about the same.