igamingcpo.com

Casino profile

Ice Casino in Brazil

Player complaints and reviews about Ice Casino, plus its operator (V.Partners), licences and welcome offers.

icecasino.com
icecasino.com
Capture of the Ice Casino website

Profile

Website
icecasino.com
Established
2021
Operator
V.Partnersaffiliate programme
Company
WhiteBox B.V.
Licences
Languages
  • English
  • French
  • German
  • Russian
  • Finnish
  • Polish
  • Portuguese
  • Spanish
  • Romanian
  • Hungarian
  • Greek
  • Bulgarian
  • Japanese
  • Kazakh
  • Chinese
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Argentine pesos
  • Brazilian reals
  • Chilean pesos
  • Danish krone
  • Hungarian forints
  • Indian rupees
  • Japanese yen
  • Kazakhstani tenges
  • Norwegian kroner
  • New Zealand dollars
  • Peruvian nuevos soles
  • Polish zlotys
  • Romanian lei
  • Philippine pesos
  • Bulgarian leva
  • Swiss francs
  • Colombian pesos
  • Czech Republic korunas
  • Mexican pesos
  • Thai baht
  • Vietnamese dong Show more

About

On the Ice Casino site for Brazil, we found 2 tournaments.

Ice Casino belongs to the V.Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 15 languages, including English, French, German, Russian. 24 account currencies are listed, including Euros, US dollars, Canadian dollars, Argentine pesos. We list 13 welcome offers.

Licensee

The company that holds the Curaçao licence for Ice Casino, as the licence register names it.

Legal name
WhiteBox B.V.
Curaçao licence reference
OGL/2024/822/0338
Registration number (Curaçao Chamber of Commerce)
155412
Incorporated
2020

Markets

This brand is listed in 27 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mail
  2. Password

Player complaints and reviews in Brazil

43 records

43 of the 367 records about Ice Casino come from players who state they are in Brazil. The figures below are theirs alone; the casino page covers every market.

Total complaints

32

44% resolved, of those with a known outcome

Total reviews

11

Across all review sites

Player rating

0.36 / 5

11 ratings by these players

Share of all records

12%

of 367 about Ice Casino

What players in Brazil say about Ice Casino

Players in Brazil have filed 32 complaints and written 11 reviews about Ice Casino. That is 12% of the 367 records about it from every market. Complaints make up 74% of their records, against 33% across all markets. Their reviews rate it 0.36 out of 5 on average (11 ratings), against 4.34 across all markets. 91% of their rated reviews give one or two stars; across all markets the share is 9.9%.

The most common problem in their complaints is “Withdrawal delay”: 34% of 32 complaints with a labelled problem (46% across all markets). 44% of their 18 complaints with a known outcome were resolved, against 80% across all markets. In the last 12 months: 3 complaints and no reviews.

A player counts as being in Brazil when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Ice Casino in Brazil, or compare the market with another one.

What the assistant can do
Brazil and all markets
FigureBrazilAll markets
Complaints among all records74%33%
Resolved, of complaints with a known outcome44%80%
Average review rating, out of 50.364.34
Reviews rated 1–2 stars91%9.9%
Withdrawal delay, of labelled complaints34%46%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay34%11
  • Withdrawal refused28%9
  • Refund6.3%2
  • Wrong calculation6.3%2
  • Account blocked3.1%1
  • Registration3.1%1
  • Deposit not credited3.1%1
  • Documents rejected or requested again3.1%1
  • Other problems13%4
Share of the 32 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal63%20
  • Payments & refunds9.4%3
  • Account6.3%2
  • Technical6.3%2
  • Deposit3.1%1
  • KYC / verification3.1%1
  • Other3.1%1
  • Responsible gambling3.1%1
  • Customer support3.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Open44%14
  • Unresolved31%10
  • Resolved25%8
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202320242025
Reviews count

Block 06

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–0–
20252–2–
20246–2–
20232247%7–

A dash means too little data for that year.

Block 07

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Reclame Aqui3211–

Block 08

Latest complaints and reviews

The newest records about Ice Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Deposit not credited

    Open

    Brazil · Reclame Aqui

  • Complaint

    Withdrawal delay

    Open

    Brazil · Reclame Aqui

  • Complaint

    Refund

    Open

    Brazil · Reclame Aqui

  • Complaint

    Withdrawal delay

    Resolved

    Brazil · Reclame Aqui

  • Complaint

    Withdrawal delay

    Open

    Brazil · Reclame Aqui

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Ice Casino in Brazil

Does Ice Casino run tournaments in Brazil?

Yes. The Ice Casino site for Brazil lists 2 tournaments.

How many complaints and reviews about Ice Casino come from players in Brazil?

43 of the 367 complaints and reviews about Ice Casino come from players in Brazil. Across all its markets, 107 complaints have a known outcome, and 80% of them were resolved.

Who owns Ice Casino?

Ice Casino is operated by WhiteBox B.V. and runs under the V.Partners affiliate programme.

Is Ice Casino licensed?

Yes. Ice Casino holds a licence from Curacao Gaming Control Board.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Ice Casino, and ones players rate about the same.