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Casino profile

Cozino Casino

Player complaints and reviews about Cozino Casino, plus its operator (Bigwin Affiliates), licences and welcome offers.

cozino.com
Capture of the Cozino Casino website

About

Cozino Casino belongs to the Bigwin Affiliates affiliate programme. The site launched in 2018. It holds licences from Alderney Gambling Control Commission, UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list one welcome offer.

Cozino Casino is listed in one market, United Kingdom. On the Cozino Casino site for United Kingdom, we found 8 promotions. The registration form for United Kingdom has 10 fields, including first name, last name, date of birth, e-mail, phone and country.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

12 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. First name
  2. Last name
  3. Date of birthDay · 1 · 2 · 3 … +8
  4. Date of birthMonth · January · February · March … +8
  5. Date of birthYear · 2008 · 2007 · 2006 … +8
  6. E-mail
  7. Phone
  8. CountryUnited Kingdom
  9. Username
  10. Password

Sign in

  1. Username
  2. Password

Player Intelligence

38 records

What players report about Cozino Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

5

100% resolved, of those with a known outcome

Total reviews

33

Across all review sites

Player rating

2.3 / 5

Trustpilot 1.7 · AskGamblers 2.9

GEO markets

4

Countries stated on 63% of records

Cozino Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Cozino Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 5 complaints and 33 reviews about Cozino Casino on 3 sites.

Reviewers give Cozino Casino 1.97 out of 5 on average over 33 rated reviews, against 3.44 across all brands. 24% of the ratings are four or five stars, and 64% are one or two. The review sites’ own scores average 2.3 out of 5 across 2 sites. By that score, Cozino Casino ranks 3,372nd of 4,286 rated casinos. Reviewers most often praise “Games” (9 reviews) and “Bonuses” (6 reviews). The most common criticism concerns “Customer support” (18 reviews), “Withdrawals” (14 reviews) and “KYC / verification” (5 reviews).

The countries players state most often are Denmark (46%), United Kingdom (42%) and Sweden (8.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Cozino Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201820192020202120222023
Complaints count

Block 02

Complaint categories

  • Withdrawal80%4
  • KYC / verification20%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved100%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20182019202020212022
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars6.1%2
  • 4 stars18%6
  • 3 stars12%4
  • 1 star64%21
Share of 33 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games31%9
  • Bonuses21%6
  • Customer support14%4
  • Website & app10%3
  • Deposits & payment methods3.4%1
  • Fairness & RTP3.4%1
Share of the 29 reviews that name at least one aspect.reviews

Criticised

  • Customer support62%18
  • Withdrawals48%14
  • KYC / verification17%5
  • Bonuses14%4
  • Trust & licence14%4
  • Deposits & payment methods10%3
Share of the 29 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20182019202020212022
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Denmark46%11
  • United Kingdom42%10
  • Sweden8.3%2
  • Ireland4.2%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20231–0–
20222–9–
20211–9–
20200–4–
20190–8–
20181–3–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–221.7 / 5
AskGamblers4112.9 / 5
Casino Guru1––

Block 11

Latest complaints and reviews

The newest records about Cozino Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Cozino Casino

Who owns Cozino Casino?

Cozino Casino is operated by Jumpman Gaming Limited and runs under the Bigwin Affiliates affiliate programme.

Is Cozino Casino licensed?

Yes. Cozino Casino holds 2 licences: Alderney Gambling Control Commission, UK Gambling Commission.

When was Cozino Casino founded?

Cozino Casino launched in 2018.

Which currencies does Cozino Casino accept?

The one currency listed for Cozino Casino is British pounds sterling. Its site is available in one language: English.

What welcome bonuses does Cozino Casino offer?

One welcome offer is listed for Cozino Casino. The first on the list is “50% up to £100 at Cozino Casino”, with a 10× wagering requirement.

Which countries is Cozino Casino available in?

Cozino Casino is listed in 1 market: United Kingdom.

What bonuses and promotions does Cozino Casino run in United Kingdom?

We read 8 live offers for United Kingdom on the Cozino Casino site itself.

What does Cozino Casino ask for at registration in United Kingdom?

The Cozino Casino registration form for United Kingdom has 10 fields, including first name, last name, date of birth, e-mail, phone, country, username, password.

What do players say about Cozino Casino?

Players have filed 5 complaints and written 33 reviews about Cozino Casino. Players rate Cozino Casino 2.3 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Cozino Casino?

Praised most: “Games” and “Bonuses”. Criticised most: “Customer support”, “Withdrawals” and “KYC / verification”. 24% of the rated reviews give four or five stars, and 64% give one or two.

Where do Cozino Casino’s players come from?

The countries named most often in complaints and reviews about Cozino Casino are Denmark (46%), United Kingdom (42%) and Sweden (8.3%).