150% up to C$750 and 50 extra spins
- Bonus
- 150%
- Max bonus
- C$750
- Free spins
- 50
- Min deposit
- C$30
- Wagering
- 35x bonus + deposit
- Max bet
- C$7.5
Wagering applies to deposit plus bonus.
Casino profile
FEZbet Casino
Player complaints and reviews about FEZbet Casino, plus its operator (Mate Affiliates), licences and welcome offers.
fezbet.com
Profile
- Website
- fezbet.com
- Established
- 2020
- Operator
- Mate Affiliatesaffiliate programme
- Company
- IGplay
- Licences
- Languages
- English
- Polish
- Russian
- German
- Finnish
- Portuguese
- Norwegian
- Hungarian
- French
- Currencies
- Euros
- Polish zlotys
- Russian rubles
- Norwegian kroner
- Hungarian forints
- Canadian dollars
- Indian rupees
- New Zealand dollars
- Brazilian reals
- Czech Republic korunas
- Japanese yen
- Australian dollars
- Chilean pesos
- Peruvian nuevos soles
- Swiss francs
- Turkish Lira
- Thai baht
- Nigerian nairas
- South African Rand
- Singapore dollars Show more
About
FEZbet Casino belongs to the Mate Affiliates affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 9 languages, including English, Polish, Russian, German. 20 account currencies are listed, including Euros, Polish zlotys, Russian rubles, Norwegian kroner. We list 3 welcome offers.
FEZbet Casino is listed in 23 markets, among them Canada, Germany, France and Belgium. In Portugal, FEZbet Casino accepts 11 payment methods, among them Visa, Mastercards, BLIK and Skrill.
Markets
This brand is listed in 23 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €500 + 200 Free Spins + 1 Bonus Crab at FEZbet Casino
- Bonus
- 100%
- Max bonus
- €500
- Free spins
- 200
- Min deposit
- €10
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
50% up to €500 Weekly Reload Bonus at FEZbet Casino
- Bonus
- 50%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- 8xb
Wagering applies to the bonus amount.
Payment methods
11 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Visa | – | Card | – | – | – |
| Mastercards | – | Other | – | – | – |
| BLIK | – | Bank transfer | – | – | – |
| Skrill | – | E-wallet | – | – | – |
| Interac | – | Bank transfer | – | – | – |
| MiFinity | – | E-wallet | – | – | – |
| ecoPayz | – | E-wallet | – | – | – |
| Neteller | – | E-wallet | – | – | – |
| Klarnasofort | – | Other | – | – | – |
| Paysafecard | – | Voucher | – | – | – |
| Bank Transfer | – | Bank transfer | – | – | – |
Currency not stated on the page
Visa
Card
–
Mastercards
Other
–
BLIK
Bank transfer
–
Skrill
E-wallet
–
Interac
Bank transfer
–
MiFinity
E-wallet
–
ecoPayz
E-wallet
–
Neteller
E-wallet
–
Klarnasofort
Other
–
Paysafecard
Voucher
–
Bank Transfer
Bank transfer
–
Cashier read on August 11, 2026
Player Intelligence
355 records
What players report about FEZbet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
129
90% resolved, of those with a known outcome
Total reviews
226
Across all review sites
Player rating
2.18 / 5
Trustpilot 1.5 · AskGamblers 2.85
GEO markets
40
Countries stated on 87% of records
FEZbet Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about FEZbet Casino, the way Player Intelligence PRO computes it.
Since 2020, players have posted 129 complaints and 226 reviews about FEZbet Casino on 5 sites. In the 12 months to November 4, 2026, they filed 23 complaints and posted 19 reviews. That is 15% more complaints than in the 12 months before (20). Reviews are down 37% on the 12 months before (30). Of the complaints with a known outcome, 87% were resolved in the last 12 months, against 95% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 52% of the 126 complaints with a labelled problem. Next come “Withdrawal refused” (9.5%) and “Account blocked” (7.9%). Complaints about “Withdrawal” make up 64% of those with a topic, against 29% across all brands.
Of the 129 complaints with a known outcome, 90% were resolved, against 59% across all brands. That puts FEZbet Casino 421st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 95%.
Reviewers give FEZbet Casino 1.72 out of 5 on average over 218 rated reviews, against 3.44 across all brands. 17% of the ratings are four or five stars, and 80% are one or two. The review sites’ own scores average 2.18 out of 5 across 2 sites. By that score, FEZbet Casino ranks 3,564th of 4,286 rated casinos. Reviewers most often praise “Customer support” (19 reviews), “Withdrawals” (19 reviews) and “Website & app” (12 reviews). The most common criticism concerns “Withdrawals” (123 reviews), “Trust & licence” (67 reviews) and “Customer support” (60 reviews).
The countries players state most often are Germany (28%), Italy (25%) and Poland (9.4%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about FEZbet Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciated the variety of languages and the extensive selection of games available. They also liked the multiple deposit options offered by the casino.
Players disliked the lack of effective support, noting that chat support only provided standard template answers. Additionally, the slow email response times and the complicated bonus requirements were major points of frustration.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
31
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 8 |
| 2021 | 14 |
| 2022 | 20 |
| 2023 | 11 |
| 2024 | 31 |
| 2025 | 28 |
| 2026 | 17 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay52%66
- Withdrawal refused9.5%12
- Account blocked7.9%10
- Account closed4.8%6
- Verification delay4%5
- Account not closed on request3.2%4
- Self-exclusion3.2%4
- Documents rejected or requested again2.4%3
- Other problems13%16
Block 03
Complaint categories
- Withdrawal64%82
- Account16%21
- KYC / verification8.5%11
- Responsible gambling3.1%4
- Technical3.1%4
- Bonus2.3%3
- Other2.3%3
- Deposit0.8%1
Block 04
Complaint status
- Resolved90%116
- Unresolved10%13
Block 05
FEZbet Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | FEZbet Casino | All brands |
|---|---|---|
| Complaints resolved | 90% | 59% |
| Average review rating | 1.72 | 3.44 |
| Complaints per 100 reviews | 57.1 | 26.4 |
| Share of “Withdrawal” complaints | 64% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
84
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 2 |
| 2021 | 84 |
| 2022 | 43 |
| 2023 | 28 |
| 2024 | 20 |
| 2025 | 35 |
| 2026 | 14 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars13%28
- 4 stars4.6%10
- 3 stars2.8%6
- 2 stars2.8%6
- 1 star77%168
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support8.8%19
- Withdrawals8.8%19
- Website & app5.5%12
- Games5.1%11
- Sportsbook5.1%11
- Bonuses4.1%9
Criticised
- Withdrawals57%123
- Trust & licence31%67
- Customer support28%60
- Account16%35
- Bonuses14%31
- Fairness & RTP8.3%18
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.75
1.98
1.68
1.36
1.25
1.74
1.57
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 2.75 |
| 2021 | 1.98 |
| 2022 | 1.68 |
| 2023 | 1.36 |
| 2024 | 1.25 |
| 2025 | 1.74 |
| 2026 | 1.57 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany28%86
- Italy25%78
- Poland9.4%29
- Austria4.5%14
- Finland3.2%10
- Norway2.9%9
- Brazil2.3%7
- Hungary2.3%7
- Ireland1.9%6
- Australia1.6%5
- Other countries19%59
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 17 | 82% | 14 | – |
| 2025 | 28 | 93% | 35 | 1.74 |
| 2024 | 31 | 97% | 20 | 1.25 |
| 2023 | 11 | 91% | 28 | 1.36 |
| 2022 | 20 | 95% | 43 | 1.68 |
| 2021 | 14 | 79% | 84 | 1.98 |
| 2020 | 8 | – | 2 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 200 | 1.5 / 5 |
| Casino Guru | 97 | 18 | – |
| AskGamblers | 31 | 7 | 2.85 / 5 |
| Casinomeister | 1 | – | – |
| latestcasinobonuses.bet | – | 1 | – |
Block 13
Latest complaints and reviews
The newest records about FEZbet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Poland · Trustpilot
- Complaint
Withdrawal delay
ResolvedBrazil · Casino Guru
- Review
4.0 of 5 stars
Germany · Trustpilot
- Complaint
Withdrawal refused
ResolvedFinland · Casino Guru
- Complaint
Withdrawal delay
Resolved
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about FEZbet Casino
Who owns FEZbet Casino?
FEZbet Casino is operated by IGplay and runs under the Mate Affiliates affiliate programme.
Is FEZbet Casino licensed?
Yes. FEZbet Casino holds a licence from Anjouan Gaming Board.
When was FEZbet Casino founded?
FEZbet Casino launched in 2020.
Which currencies does FEZbet Casino accept?
Currencies listed for FEZbet Casino: Euros, Polish zlotys, Russian rubles, Norwegian kroner, Hungarian forints, Canadian dollars, Indian rupees, New Zealand dollars and 12 more. Its site is available in 9 languages: English, Polish, Russian, German and 5 more.
What welcome bonuses does FEZbet Casino offer?
3 welcome offers are listed for FEZbet Casino. The first on the list is “150% up to C$750 and 50 extra spins”, with a 35× wagering requirement.
Which countries is FEZbet Casino available in?
FEZbet Casino is listed in 23 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Czechia, Finland and 15 more.
Which payment methods does FEZbet Casino accept in Portugal?
The FEZbet Casino cashier for Portugal lists 11 payment methods: Visa, Mastercards, BLIK, Skrill, Interac, MiFinity and 5 more.
What do players say about FEZbet Casino?
Players have filed 129 complaints and written 226 reviews about FEZbet Casino. Players rate FEZbet Casino 2.18 out of 5 on average across the 2 sites that publish one.
What do players complain about most at FEZbet Casino?
“Withdrawal delay” – 52% of the 126 complaints about FEZbet Casino with a labelled problem. Followed by “Withdrawal refused” (9.5%) and “Account blocked” (7.9%).
Do players report withdrawal problems at FEZbet Casino?
Withdrawals are the topic of 82 complaints about FEZbet Casino: 64% of the 129 with a topic. The most common withdrawal problem is “Withdrawal delay” (80% of them). Of the withdrawal complaints with a known outcome, 95% were resolved.
Does FEZbet Casino resolve player complaints?
90% of the 129 complaints about FEZbet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, FEZbet Casino is 421st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about FEZbet Casino?
Praised most: “Customer support”, “Withdrawals” and “Website & app”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 17% of the rated reviews give four or five stars, and 80% give one or two.
How many complaints has FEZbet Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 23 complaints about FEZbet Casino. That is 15% more than in the 12 months before, when there were 20.
Where do FEZbet Casino’s players come from?
The countries named most often in complaints and reviews about FEZbet Casino are Germany (28%), Italy (25%) and Poland (9.4%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with FEZbet Casino, and ones players rate about the same.
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Rated alike by players
Casinos whose player rating is closest to that of FEZbet Casino.
