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Duelbits Casino

Player complaints and reviews about Duelbits Casino, plus its operator (Duelbits Affiliates), licences and welcome offers.

duelbits.com
Capture of the Duelbits Casino website

About

Duelbits Casino belongs to the Duelbits Affiliates affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 7 languages, including English, Spanish, German, Portuguese. 8 account currencies are listed, including Bitcoin, Ethereum, Litecoin, Dogecoin. We list one welcome offer.

Duelbits Casino is listed in 2 markets: Japan and China. On the Duelbits Casino site for Mexico, we found 11 promotions.

Licensee

The company that holds the Curaçao licence for Duelbits Casino, as the licence register names it.

Legal name
Liquid Entertainment N.V.
Curaçao licence reference
OGL/2024/1507/0838
Registration number (Curaçao Chamber of Commerce)
143298

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

11 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

479 records

What players report about Duelbits Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

85

75% resolved, of those with a known outcome

Total reviews

394

Across all review sites

Player rating

3.28 / 5

Trustpilot 2.8 · AskGamblers 3.75

GEO markets

82

Countries stated on 90% of records

Duelbits Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Duelbits Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 85 complaints and 394 reviews about Duelbits Casino on 4 sites. In the 12 months to November 4, 2026, they filed 12 complaints and posted 97 reviews. That is 54% fewer complaints than in the 12 months before (26). Reviews are down 22% on the 12 months before (124). The average review rating fell from 3.3 to 3.03 out of 5 year on year. Of the complaints with a known outcome, 73% were resolved in the last 12 months, against 79% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 29% of the 83 complaints with a labelled problem. Next come “Account closed” (11%) and “Deposit not credited” (11%). Complaints about “Withdrawal” make up 33% of those with a topic, against 29% across all brands.

Of the 81 complaints with a known outcome, 75% were resolved, against 59% across all brands. That puts Duelbits Casino 992nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 68%.

Reviewers give Duelbits Casino 3.35 out of 5 on average over 384 rated reviews, against 3.44 across all brands. 59% of the ratings are four or five stars, and 38% are one or two. The review sites’ own scores average 3.28 out of 5 across 2 sites. By that score, Duelbits Casino ranks 1,967th of 4,286 rated casinos. Reviewers most often praise “Customer support” (104 reviews), “Withdrawals” (85 reviews) and “Games” (56 reviews). The most common criticism concerns “Customer support” (69 reviews), “Bonuses” (49 reviews) and “Withdrawals” (49 reviews).

The countries players state most often are Canada (12%), United States (8.3%) and Portugal (7.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Duelbits Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate the massive selection of games, especially the fast-paced original games and the clean, modern interface of the site. They also highlight the fast deposits and withdrawals, along with helpful customer support and attractive promotions.

Many players expressed frustration with the slow response times from customer support and the lengthy account verification process. Additionally, there were concerns about issues with self-exclusion requests and the need for more precise implementation of bonuses.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay29%24
  • Account closed11%9
  • Deposit not credited11%9
  • Account blocked7.2%6
  • Verification delay7.2%6
  • Withdrawal refused4.8%4
  • Bonus not credited3.6%3
  • Documents rejected or requested again3.6%3
  • Other problems23%19
Share of the 83 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal33%28
  • Account21%18
  • Deposit12%10
  • KYC / verification12%10
  • Bonus6%5
  • Other6%5
  • Technical4.8%4
  • Responsible gambling2.4%2
  • Payments & refunds1.2%1
  • Customer support1.2%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved72%61
  • Unresolved24%20
  • Closed without an outcome3.5%3
  • Open1.2%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Duelbits Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Duelbits Casino against the market
MeasureDuelbits CasinoAll brands
Complaints resolved75%59%
Average review rating3.353.44
Complaints per 100 reviews21.626.4
Share of “Withdrawal” complaints33%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars51%194
  • 4 stars8.1%31
  • 3 stars3.6%14
  • 2 stars3.1%12
  • 1 star35%133
Share of 384 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support30%104
  • Withdrawals25%85
  • Games16%56
  • Website & app15%51
  • Deposits & payment methods11%37
  • Bonuses9.9%34
Share of the 342 reviews that name at least one aspect.reviews

Criticised

  • Customer support20%69
  • Bonuses14%49
  • Withdrawals14%49
  • Fairness & RTP10%35
  • Trust & licence9.9%34
  • Account8.2%28
Share of the 342 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Canada12%52
  • United States8.3%36
  • Portugal7.2%31
  • Norway5.1%22
  • Brazil4.6%20
  • United Kingdom3.7%16
  • India3.7%16
  • Japan2.8%12
  • Sweden2.5%11
  • Mexico2.3%10
  • Other countries48%206
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20268–762.99
20252373%1273.24
20243574%602.32
20231485%624.12
20224–354.5
20211–314.03
20200–3–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3442.8 / 5
Casino Guru7220–
AskGamblers10243.75 / 5
latestcasinobonuses.bet36–

Block 13

Latest complaints and reviews

The newest records about Duelbits Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Duelbits Casino

Who owns Duelbits Casino?

Duelbits Casino is operated by Liquid Entertainment N.V. and runs under the Duelbits Affiliates affiliate programme.

Is Duelbits Casino licensed?

Yes. Duelbits Casino holds a licence from Curacao Gaming Control Board.

When was Duelbits Casino founded?

Duelbits Casino launched in 2020.

Which currencies does Duelbits Casino accept?

Currencies listed for Duelbits Casino: Bitcoin, Ethereum, Litecoin, Dogecoin, TRON, Ripple, Tether, Binance Coin. Its site is available in 7 languages: English, Spanish, German, Portuguese and 3 more.

What welcome bonuses does Duelbits Casino offer?

One welcome offer is listed for Duelbits Casino. The first on the list is “Get 500 Bonus Spins at Duelbits Casino”.

Which countries is Duelbits Casino available in?

Duelbits Casino is listed in 2 markets: China, Japan.

What bonuses and promotions does Duelbits Casino run in Mexico?

We read 11 live offers for Mexico on the Duelbits Casino site itself.

What do players say about Duelbits Casino?

Players have filed 85 complaints and written 394 reviews about Duelbits Casino. Players rate Duelbits Casino 3.28 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Duelbits Casino?

“Withdrawal delay” – 29% of the 83 complaints about Duelbits Casino with a labelled problem. Followed by “Account closed” (11%) and “Deposit not credited” (11%).

Do players report withdrawal problems at Duelbits Casino?

Withdrawals are the topic of 28 complaints about Duelbits Casino: 33% of the 84 with a topic. The most common withdrawal problem is “Withdrawal delay” (86% of them). Of the withdrawal complaints with a known outcome, 68% were resolved.

Does Duelbits Casino resolve player complaints?

75% of the 81 complaints about Duelbits Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Duelbits Casino is 992nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Duelbits Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Customer support”, “Bonuses” and “Withdrawals”. 59% of the rated reviews give four or five stars, and 38% give one or two.

How many complaints has Duelbits Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 12 complaints about Duelbits Casino. That is 54% fewer than in the 12 months before, when there were 26.

Where do Duelbits Casino’s players come from?

The countries named most often in complaints and reviews about Duelbits Casino are Canada (12%), United States (8.3%) and Portugal (7.2%).