Casino profile

CasinoSecret

Player complaints and reviews about CasinoSecret, plus its operator (VJGroup Affiliates), licences and welcome offers.

About

CasinoSecret belongs to the VJGroup Affiliates affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: English, Japanese. One account currency is listed: US dollars. We list 3 welcome offers.

CasinoSecret is listed in one market, Japan.

Licensee

The company that holds the Curaçao licence for CasinoSecret, as the licence register names it.

Legal name: Breckenridge Curacao B.V.
Curaçao licence reference: OGL/2024/175/0182
Registration number (Curaçao Chamber of Commerce): 149132

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

200% up to $500 + 1000 Free Spins, 1st Deposit at CasinoSecret
Bonus
200%
Max bonus
$500
Free spins
1000
Min deposit
$20
Wagering
20xb
Wagering applies to the bonus amount.
150% up to $200, 3rd Deposit at CasinoSecret
Bonus
150%
Max bonus
$200
Min deposit
$20
Wagering
20xb
Wagering applies to the bonus amount.
100% up to $300, 2nd Deposit at CasinoSecret
Bonus
100%
Max bonus
$300
Min deposit
$20
Wagering
20xb
Wagering applies to the bonus amount.

Player Intelligence

24 records

What players report about CasinoSecret on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

59% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

2.85 / 5

AskGamblers 2.8 · Trustpilot 2.9

GEO markets

Countries stated on 79% of records

CasinoSecret complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about CasinoSecret, the way Player Intelligence PRO computes it.

Since 2019, players have posted 17 complaints and 7 reviews about CasinoSecret on 3 sites. In the 12 months to November 5, 2026, they filed 7 complaints and posted no reviews.

The problem players report most often is “Account closed”: 35% of the 17 complaints with a labelled problem. Next come “Bonus winnings confiscated” (18%) and “Withdrawal delay” (12%). Complaints about “Account” make up 35% of those with a topic, against 15% across all brands.

Of the 17 complaints with a known outcome, 59% were resolved, against 59% across all brands. That puts CasinoSecret 1,431st of 1,916 casinos with at least 10 such complaints.

The review sites’ own scores average 2.85 out of 5 across 2 sites. By that score, CasinoSecret ranks 2,724th of 4,287 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about CasinoSecret: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Few genuinely positive aspects emerge from the reviews, though game selection appears balanced. Customer support and payments, however, draw significant criticism regarding issues and reliability.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2020202120222023202420252026

Complaints count

Period	Value
2020	1
2021	0
2022	1
2023	0
2024	6
2025	5
2026	4

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Account closed35%6
Bonus winnings confiscated18%3
Withdrawal delay12%2
Withdrawal refused12%2
Deposit not credited5.9%1
Documents rejected or requested again5.9%1
Game malfunction5.9%1
Winnings voided5.9%1

Share of the 17 complaints with a labelled problem.complaints

Block 03

Complaint categories

Account35%6
Withdrawal29%5
Bonus18%3
Deposit5.9%1
KYC / verification5.9%1
Technical5.9%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved59%10
Unresolved41%7

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

CasinoSecret against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

CasinoSecret against the market
Measure	CasinoSecret	All brands
Complaints resolved	59%	59%
Average review rating	–	3.44
Complaints per 100 reviews	–	26.4
Share of “Account” complaints	35%	15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20192020

Reviews count

Period	Value
2019	3
2020	4

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.5

2.13

20192020

Rating history

Period	Value
2019	2.5
2020	2.13

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Japan84%16
Germany16%3

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	4	–	0	–
2025	5	–	0	–
2024	6	–	0	–
2022	1	–	0	–
2020	1	–	4	–
2019	0	–	3	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Casino Guru	17	–	–
AskGamblers	–	5	2.8 / 5
Trustpilot	–	2	2.9 / 5

Block 11

Latest complaints and reviews

The newest records about CasinoSecret as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintSep 4, 2026
Winnings voided
Unresolved
Japan · Casino Guru
ComplaintApr 12, 2026
Withdrawal delay
Resolved
Japan · Casino Guru
ComplaintMar 6, 2026
Account closed
Unresolved
Japan · Casino Guru
ReviewJul 1, 2020
1.0 of 5 stars
Germany · Trustpilot
ReviewApr 8, 2020
1.0 of 5 stars
Germany · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers, Trustpilot.

Questions about CasinoSecret

Who owns CasinoSecret?

CasinoSecret is operated by Niollo B.V. and runs under the VJGroup Affiliates affiliate programme.

Is CasinoSecret licensed?

Yes. CasinoSecret holds a licence from Curacao Gaming Control Board.

When was CasinoSecret founded?

CasinoSecret launched in 2018.

Which currencies does CasinoSecret accept?

The one currency listed for CasinoSecret is US dollars. Its site is available in 2 languages: English, Japanese.

What welcome bonuses does CasinoSecret offer?

3 welcome offers are listed for CasinoSecret. The first on the list is “200% up to $500 + 1000 Free Spins, 1st Deposit at CasinoSecret”, with a 20× wagering requirement.

Which countries is CasinoSecret available in?

CasinoSecret is listed in 1 market: Japan.

What do players say about CasinoSecret?

Players have filed 17 complaints and written 7 reviews about CasinoSecret. Players rate CasinoSecret 2.85 out of 5 on average across the 2 sites that publish one.

What do players complain about most at CasinoSecret?

“Account closed” – 35% of the 17 complaints about CasinoSecret with a labelled problem. Followed by “Bonus winnings confiscated” (18%) and “Withdrawal delay” (12%).

Do players report withdrawal problems at CasinoSecret?

Withdrawals are the topic of 5 complaints about CasinoSecret: 29% of the 17 with a topic. The most common withdrawal problem is “Withdrawal delay” (40% of them).

Does CasinoSecret resolve player complaints?

59% of the 17 complaints about CasinoSecret with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, CasinoSecret is 1,431st. Open complaints and complaints closed without an outcome are left out.