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Casino profile

Casinoly Casino in Germany

Player complaints and reviews about Casinoly Casino, plus its operator (Strong Affiliates), licences and welcome offers.

casinoly.com
casinoly.com
Capture of the Casinoly Casino website

Profile

Website
casinoly.com
Established
2021
Operator
Strong Affiliatesaffiliate programme
Company
IGplay
Licences
Languages
  • English
  • French
  • Finnish
  • German
  • Turkish
  • Italian
  • Polish
  • Norwegian
  • Hungarian
  • Portuguese
  • Russian
Currencies
  • Euros
  • Peruvian nuevos soles
  • US dollars
  • Brazilian reals
  • Canadian dollars
  • Chilean pesos
  • Czech Republic korunas
  • Hungarian forints
  • Indian rupees
  • Japanese yen
  • Norwegian kroner
  • Polish zlotys
  • Russian rubles Show more

About

On the Casinoly Casino site for Germany, we found 1 promotion and a loyalty programme with 4 tiers.

Casinoly Casino belongs to the Strong Affiliates affiliate programme. The site launched in 2021. It holds a licence from Anjouan Gaming Board. The interface is available in 11 languages, including English, French, Finnish, German. 13 account currencies are listed, including Euros, Peruvian nuevos soles, US dollars, Brazilian reals. We list 6 welcome offers.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    NO LIMITS

    Specially for our loyal customers, we would like to offer personal VIP services with unique gaming conditions. Now you will play without any worries! It’s very simple – play for pleasure, improve your gaming skills and get more profitable winnings without any limits.

  2. 2

    FINANCIAL PRIVILEGES

    VIP club welcomes all the players who want to get high-quality VIP service. Exclusive privileges, special promotions and benefits are available for you on our website. VIP player’s status will allow you to enjoy incredibly high withdrawal limits of funds in record-breaking short terms.

  3. 3

    PERSONAL MANAGER

    Which of the impressive advantages would you like to get when you become a VIP player? Share it with your personal manager! All your suggestions will be undoubtedly considered and satisfied. We are glad to help you.

  4. 4

    VIP PROMOTIONS

    Would you like to get more great promotions, pleasant and generous bonuses, personal offers? All of that is available to our VIP players who receive truly royal conditions and privileges as an award for the loyalty.

Player complaints and reviews in Germany

87 records

87 of the 270 records about Casinoly Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

47

100% resolved, of those with a known outcome

Total reviews

40

Across all review sites

Player rating

1.88 / 5

40 ratings by these players

Share of all records

32%

of 270 about Casinoly Casino

What players in Germany say about Casinoly Casino

Players in Germany have filed 47 complaints and written 40 reviews about Casinoly Casino. That is 32% of the 270 records about it from every market. Complaints make up 54% of their records, against 53% across all markets. Their reviews rate it 1.88 out of 5 on average (40 ratings), against 2.08 across all markets. 75% of their rated reviews give one or two stars; across all markets the share is 70%.

The most common problem in their complaints is “Withdrawal delay”: 54% of 46 complaints with a labelled problem (53% across all markets). 100% of their 47 complaints with a known outcome were resolved, against 96% across all markets. In the last 12 months: 11 complaints and no reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Casinoly Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records54%53%
Resolved, of complaints with a known outcome100%96%
Average review rating, out of 51.882.08
Reviews rated 1–2 stars75%70%
Withdrawal delay, of labelled complaints54%53%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay54%25
  • Self-exclusion8.7%4
  • Withdrawal refused8.7%4
  • Account blocked4.3%2
  • Account closed4.3%2
  • Account not closed on request4.3%2
  • Bonus winnings confiscated4.3%2
  • Deposit not credited4.3%2
  • Other problems6.5%3
Share of the 46 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal63%29
  • Account13%6
  • Responsible gambling8.7%4
  • Bonus4.3%2
  • Deposit4.3%2
  • KYC / verification4.3%2
  • Technical2.2%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved100%47
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2022202320242025
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars13%5
  • 4 stars7.5%3
  • 3 stars5%2
  • 2 stars5%2
  • 1 star70%28
Share of 40 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games18%7
  • Withdrawals16%6
  • Customer support5.3%2
  • Fairness & RTP2.6%1
  • Website & app2.6%1
  • Trust & licence2.6%1
Share of the 38 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals37%14
  • Customer support32%12
  • Trust & licence24%9
  • Bonuses16%6
  • Deposits & payment methods16%6
  • Fairness & RTP16%6
Share of the 38 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2022
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202610100%0–
20257–1–
20245–0–
20234–15–
202217100%241.38
20214–0–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru4713–
Trustpilot–27–

Block 11

Latest complaints and reviews

The newest records about Casinoly Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Review

    3.0 of 5 stars

    Germany · Casino Guru

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Casinoly Casino in Germany

What bonuses and promotions does Casinoly Casino run in Germany?

We read 1 live offer for Germany on the Casinoly Casino site itself.

Does Casinoly Casino have a loyalty programme in Germany?

Yes. Its loyalty programme for Germany has 4 tiers.

How many complaints and reviews about Casinoly Casino come from players in Germany?

87 of the 270 complaints and reviews about Casinoly Casino come from players in Germany. Across all its markets, 142 complaints have a known outcome, and 96% of them were resolved.

Who owns Casinoly Casino?

Casinoly Casino is operated by IGplay and runs under the Strong Affiliates affiliate programme.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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