100% up to €300 + 90 Bonus Spins at Casilando Casino
- Bonus
- 100%
- Max bonus
- €300
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
Casino profile
Casilando Casino
Player complaints and reviews about Casilando Casino, plus its operator (Branders Partners), licences and welcome offers.
casilando.com
Profile
- Website
- casilando.com
- Established
- 2017
- Operator
- Branders Partnersaffiliate programme
- Company
- White Hat Gaming Limited
- Languages
- English
- Finnish
- Norwegian
- Portuguese
- Spanish
- German
- Currencies
- Australian dollars
- Canadian dollars
- Euros
- British pounds sterling
- Norwegian kroner
- New Zealand dollars
- South African Rand
- Chilean pesos
- Argentine pesos
- Peruvian nuevos soles
- Brazilian reals
- Indian rupees Show more
About
Casilando Casino belongs to the Branders Partners affiliate programme. The site launched in 2017. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Finnish, Norwegian, Portuguese. 12 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling. We list 3 welcome offers.
Casilando Casino is listed in 16 markets, among them Canada, Germany, Australia and Spain. In Chile, Casilando Casino accepts 35 payment methods, among them Title, England, Finland and Canada.
Markets
This brand is listed in 16 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
70 Free Spins at Casilando Casino
- Free spins
- 70
- Min deposit
- £15
- Max bet
- £5
10 Bonus Spins upon Registration at Casilando Casino
- Min deposit
- No deposit required
- Wagering
- 35x
Payment methods
35 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Title | – | Other | – | – | – |
| England | – | Other | – | – | – |
| Finland | – | Other | – | – | – |
| Canada | – | Other | – | – | – |
| New Zeeland | – | Other | – | – | – |
| Brazil | – | Other | – | – | – |
| Spain | – | Other | – | – | – |
| Mga | – | Other | – | – | – |
| Gambling Therapy | – | Other | – | – | – |
| Visa | – | Card | – | – | – |
| Mastercard | – | Card | – | – | – |
| Jeton | – | E-wallet | – | – | – |
| Paysafecard | – | Voucher | – | – | – |
| Bank Transfer | – | Bank transfer | – | – | – |
| Skrill | – | E-wallet | – | – | – |
| Banco Bci | – | Other | – | – | – |
| Santander | – | Other | – | – | – |
| Webpay Plus | – | Other | – | – | – |
| Sencillito | – | Other | – | – | – |
| Itau | – | Other | – | – | – |
| Caja Vecina | – | Other | – | – | – |
| Banco Estado | – | Other | – | – | – |
| Neteller | – | E-wallet | – | – | – |
| Caja Ica | – | Other | – | – | – |
| Bbva Continental | – | Other | – | – | – |
| ezeeWallet | – | E-wallet | – | – | – |
| Western Union | – | Other | – | – | – |
| Scotiabank | – | Other | – | – | – |
| Pago Efectivo | – | Other | – | – | – |
| Kasnet | – | Other | – | – | – |
| Interbank | – | Other | – | – | – |
| CashtoCode | – | Voucher | – | – | – |
| Bcp | – | Other | – | – | – |
| AstroPay | – | E-wallet | – | – | – |
| Betblocker | – | Other | – | – | – |
Currency not stated on the page
Title
Other
–
England
Other
–
Finland
Other
–
Canada
Other
–
New Zeeland
Other
–
Brazil
Other
–
Spain
Other
–
Mga
Other
–
Gambling Therapy
Other
–
Visa
Card
–
Mastercard
Card
–
Jeton
E-wallet
–
Paysafecard
Voucher
–
Bank Transfer
Bank transfer
–
Skrill
E-wallet
–
Banco Bci
Other
–
Santander
Other
–
Webpay Plus
Other
–
Sencillito
Other
–
Itau
Other
–
Caja Vecina
Other
–
Banco Estado
Other
–
Neteller
E-wallet
–
Caja Ica
Other
–
Bbva Continental
Other
–
ezeeWallet
E-wallet
–
Western Union
Other
–
Scotiabank
Other
–
Pago Efectivo
Other
–
Kasnet
Other
–
Interbank
Other
–
CashtoCode
Voucher
–
Bcp
Other
–
AstroPay
E-wallet
–
Betblocker
Other
–
Cashier read on August 12, 2026
Player Intelligence
107 records
What players report about Casilando Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
30
86% resolved, of those with a known outcome
Total reviews
77
Across all review sites
Player rating
3.08 / 5
Trustpilot 1.6 · AskGamblers 2.95 · casino.ru 4.7
GEO markets
16
Countries stated on 60% of records
Casilando Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Casilando Casino, the way Player Intelligence PRO computes it.
Since 2017, players have posted 30 complaints and 77 reviews about Casilando Casino on 5 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 5 reviews.
The problem players report most often is “Withdrawal delay”: 32% of the 28 complaints with a labelled problem. Next come “Bonus winnings confiscated” (25%) and “Account blocked” (7.1%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.
Of the 29 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts Casilando Casino 558th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.
Reviewers give Casilando Casino 2.3 out of 5 on average over 75 rated reviews, against 3.44 across all brands. 35% of the ratings are four or five stars, and 60% are one or two. The review sites’ own scores average 3.08 out of 5 across 3 sites. By that score, Casilando Casino ranks 2,364th of 4,287 rated casinos. Reviewers most often praise “Games” (33 reviews), “Website & app” (21 reviews) and “Bonuses” (13 reviews). The most common criticism concerns “Bonuses” (21 reviews), “Withdrawals” (21 reviews) and “Fairness & RTP” (15 reviews).
The countries players state most often are United Kingdom (56%), Germany (6.3%) and Finland (6.3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Casilando Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Reviewers frequently mention the diverse game selection as a highlight. A small number of users reported issues, but overall feedback on games leans positive.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
5
201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2017 | 3 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 5 |
| 2021 | 4 |
| 2022 | 4 |
| 2023 | 3 |
| 2024 | 0 |
| 2025 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay32%9
- Bonus winnings confiscated25%7
- Account blocked7.1%2
- Deposit refund7.1%2
- Withdrawal refused7.1%2
- Account closed3.6%1
- Bonus not credited3.6%1
- Deposit not credited3.6%1
- Other problems11%3
Block 03
Complaint categories
- Withdrawal43%13
- Bonus27%8
- Account10%3
- Deposit10%3
- KYC / verification6.7%2
- Technical3.3%1
Block 04
Complaint status
- Resolved83%25
- Unresolved13%4
- Open3.3%1
Block 05
Casilando Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casilando Casino | All brands |
|---|---|---|
| Complaints resolved | 86% | 59% |
| Average review rating | 2.3 | 3.44 |
| Complaints per 100 reviews | 39 | 26.4 |
| Share of “Withdrawal” complaints | 43% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
13
2017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2017 | 9 |
| 2018 | 3 |
| 2019 | 4 |
| 2020 | 7 |
| 2021 | 11 |
| 2022 | 13 |
| 2023 | 10 |
| 2024 | 9 |
| 2025 | 7 |
| 2026 | 4 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars19%14
- 4 stars16%12
- 3 stars5.3%4
- 2 stars6.7%5
- 1 star53%40
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games46%33
- Website & app29%21
- Bonuses18%13
- Customer support15%11
- Withdrawals11%8
- Deposits & payment methods5.6%4
Criticised
- Bonuses29%21
- Withdrawals29%21
- Fairness & RTP21%15
- Customer support21%15
- Trust & licence19%14
- Account11%8
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.17
2.33
1.75
3
2.5
3.17
1.6
1.05
2.07
1.5
2017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2017 | 3.17 |
| 2018 | 2.33 |
| 2019 | 1.75 |
| 2020 | 3 |
| 2021 | 2.5 |
| 2022 | 3.17 |
| 2023 | 1.6 |
| 2024 | 1.05 |
| 2025 | 2.07 |
| 2026 | 1.5 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom56%36
- Germany6.3%4
- Finland6.3%4
- Austria4.7%3
- New Zealand4.7%3
- Brazil3.1%2
- Canada3.1%2
- Norway3.1%2
- Costa Rica1.6%1
- Denmark1.6%1
- Other countries9.4%6
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 4 | – |
| 2025 | 4 | – | 7 | – |
| 2024 | 0 | – | 9 | – |
| 2023 | 3 | – | 10 | – |
| 2022 | 4 | – | 13 | – |
| 2021 | 4 | – | 11 | – |
| 2020 | 5 | – | 7 | – |
| 2019 | 3 | – | 4 | – |
| 2018 | 3 | – | 3 | – |
| 2017 | 3 | – | 9 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 40 | 1.6 / 5 |
| AskGamblers | 12 | 25 | 2.95 / 5 |
| Casino Guru | 11 | 11 | – |
| CasinoReviews | 7 | – | – |
| casino.ru | – | 1 | 4.7 / 5 |
Block 13
Latest complaints and reviews
The newest records about Casilando Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Finland · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Withdrawal delay
ResolvedFinland · Casino Guru
- Complaint
Bonus winnings confiscated
ResolvedNew Zealand · Casino Guru
- Complaint
Deposit refund
ResolvedUnited Kingdom · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru.
Questions about Casilando Casino
Who owns Casilando Casino?
Casilando Casino is operated by White Hat Gaming Limited and runs under the Branders Partners affiliate programme.
Is Casilando Casino licensed?
Yes. Casilando Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
When was Casilando Casino founded?
Casilando Casino launched in 2017.
Which currencies does Casilando Casino accept?
Currencies listed for Casilando Casino: Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, New Zealand dollars, South African Rand, Chilean pesos and 4 more. Its site is available in 6 languages: English, Finnish, Norwegian, Portuguese and 2 more.
What welcome bonuses does Casilando Casino offer?
3 welcome offers are listed for Casilando Casino. The first on the list is “100% up to €300 + 90 Bonus Spins at Casilando Casino”, with a 35× wagering requirement.
Which countries is Casilando Casino available in?
Casilando Casino is listed in 16 markets: Argentina, Australia, Austria, Brazil, Canada, Chile, Finland, Germany and 8 more.
Which payment methods does Casilando Casino accept in Chile?
The Casilando Casino cashier for Chile lists 35 payment methods: Title, England, Finland, Canada, New Zeeland, Brazil and 29 more.
What do players say about Casilando Casino?
Players have filed 30 complaints and written 77 reviews about Casilando Casino. Players rate Casilando Casino 3.08 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Casilando Casino?
“Withdrawal delay” – 32% of the 28 complaints about Casilando Casino with a labelled problem. Followed by “Bonus winnings confiscated” (25%) and “Account blocked” (7.1%).
Do players report withdrawal problems at Casilando Casino?
Withdrawals are the topic of 13 complaints about Casilando Casino: 43% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (69% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.
Does Casilando Casino resolve player complaints?
86% of the 29 complaints about Casilando Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Casilando Casino is 558th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Casilando Casino?
Praised most: “Games”, “Website & app” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 35% of the rated reviews give four or five stars, and 60% give one or two.
How many complaints has Casilando Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 1 complaint about Casilando Casino.
Where do Casilando Casino’s players come from?
The countries named most often in complaints and reviews about Casilando Casino are United Kingdom (56%), Germany (6.3%) and Finland (6.3%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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