Casino profile

Casilando Casino

Player complaints and reviews about Casilando Casino, plus its operator (Branders Partners), licences and welcome offers.

casilando.com

About

Casilando Casino belongs to the Branders Partners affiliate programme. The site launched in 2017. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Finnish, Norwegian, Portuguese. 12 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling. We list 3 welcome offers.

Casilando Casino is listed in 16 markets, among them Canada, Germany, Australia and Spain. On the Casilando Casino site for United Kingdom, we found 1 promotion.

Markets

This brand is listed in 16 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

100% up to €300 + 90 Bonus Spins at Casilando Casino
Bonus
100%
Max bonus
€300
Min deposit
€10
Wagering
35xb
Wagering applies to the bonus amount.
70 Free Spins at Casilando Casino
Free spins
70
Min deposit
£15
Max bet
£5
10 Bonus Spins upon Registration at Casilando Casino
Min deposit
No deposit required
Wagering
35x

Promotions

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

70 Book of Dead Bonus Spins
Welcome Offer
70 Bonus Spins on Book of Dead.
Welcome to the Land of Fun!
We welcome you with open arms and the firm embrace of a little treat to get you started:
70 BOOK OF DEAD Bonus Spins on your first deposit (min. £15).
We’re sure you’ll have just as…
Read in full
70 Book of Dead Bonus Spins
Welcome Offer
70 Bonus Spins on Book of Dead.
Welcome to the Land of Fun!
We welcome you with open arms and the firm embrace of a little treat to get you started:
70 BOOK OF DEAD Bonus Spins on your first deposit (min. £15).
We’re sure you’ll have just as much fun as we intended!
Welcome Offer - Promotional Terms and Conditions
Version 1.1
DETAILS OF THE OFFER
This offer gives you 70 Bonus spins on Book of Dead, on your first deposit.
ELIGIBILITY REQUIREMENTS
To claim the offer, you must:
be over 18 years of age;
reside in Great Britain;
be verified (including having provided additional documents if requested); and opt in to receive this promotion.
You must not have any other active bonuses in your account to claim this offer. If you claim this offer while other bonuses are active, we may suspend your eligibility for this offer.
CLAIMING THE OFFER
To claim the offer, you must access your new account and place a first deposit of at least £15.
The Bonus spins will be credited automatically to your account.
RESTRICTIONS ON THE OFFER
Bonus spins may only be used on the following game: Book of Dead.
Bonus Spins are valid for ten (10) days after being applied to the account. Any unused will be removed from your account. Any unused (i.e. not wagered) bonus funds within thirty (30) days, will be removed from your account.
Any winnings from Bonus Spins will be added as bonus funds and any winnings are capped at £100. There are wagering requirements for players to turn these bonus funds into cash funds. This is 10 times the value of the bonus funds. Only bonus funds count towards wagering contribution.
All bonus funds are subject to a maximum cash-out of £100 upon completion of wagering requirements.
The maximum bet allowed while this bonus is in play is £5 or currency equivalent. Should you bet higher than this while the bonus is in play, the casino reserves the right to confiscate all winnings.
Games contribute differently to the fulfillment of the wagering requirement. You may find the list of games and their respective contribution towards the wagering requirement here.
ADDITIONAL TERMS
You may withdraw your cash deposits at any time unless we have reasonable grounds to suspect promotional abuse or irregular play. You can find more details
about this here. If you make a cash withdrawal while your bonus is still active (i.e., before the wagering requirement has been fulfilled), you will forfeit such bonus and any associated winnings.
The minimum withdrawal from your cash funds is £10.
Your ability to wager beyond certain thresholds may be affected by affordability checks which we are required to carry out as part of our regulatory obligations.
Our Website Terms and Conditions and Standard Promotional Terms and Conditions apply in full to this Promotion. However, in case of conflict between them and this Offer’s terms, the latter will prevail.
18+ only. GambleAware.org
These Terms and Conditions were last updated on 09/06/2026.

Player Intelligence

107 records

What players report about Casilando Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

86% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.08 / 5

Trustpilot 1.6 · AskGamblers 2.95 · casino.ru 4.7

GEO markets

Countries stated on 60% of records

Casilando Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casilando Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 30 complaints and 77 reviews about Casilando Casino on 5 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 5 reviews.

The problem players report most often is “Withdrawal delay”: 32% of the 28 complaints with a labelled problem. Next come “Bonus winnings confiscated” (25%) and “Account blocked” (7.1%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.

Of the 29 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts Casilando Casino 560th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.

Reviewers give Casilando Casino 2.3 out of 5 on average over 75 rated reviews, against 3.44 across all brands. 35% of the ratings are four or five stars, and 60% are one or two. The review sites’ own scores average 3.08 out of 5 across 3 sites. By that score, Casilando Casino ranks 2,363rd of 4,286 rated casinos. Reviewers most often praise “Games” (33 reviews), “Website & app” (21 reviews) and “Bonuses” (13 reviews). The most common criticism concerns “Bonuses” (21 reviews), “Withdrawals” (21 reviews) and “Fairness & RTP” (15 reviews).

The countries players state most often are United Kingdom (56%), Germany (6.3%) and Finland (6.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Casilando Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Reviewers frequently mention the diverse game selection as a highlight. A small number of users reported issues, but overall feedback on games leans positive.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201720182019202020212022202320242025

Complaints count

Period	Value
2017	3
2018	3
2019	3
2020	5
2021	4
2022	4
2023	3
2024	0
2025	4

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay32%9
Bonus winnings confiscated25%7
Account blocked7.1%2
Deposit refund7.1%2
Withdrawal refused7.1%2
Account closed3.6%1
Bonus not credited3.6%1
Deposit not credited3.6%1
Other problems11%3

Share of the 28 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal43%13
Bonus27%8
Account10%3
Deposit10%3
KYC / verification6.7%2
Technical3.3%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved83%25
Unresolved13%4
Open3.3%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casilando Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casilando Casino against the market
Measure	Casilando Casino	All brands
Complaints resolved	86%	59%
Average review rating	2.3	3.44
Complaints per 100 reviews	39	26.4
Share of “Withdrawal” complaints	43%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2017201820192020202120222023202420252026

Reviews count

Period	Value
2017	9
2018	3
2019	4
2020	7
2021	11
2022	13
2023	10
2024	9
2025	7
2026	4

Block 07

Review stars

How the rated reviews split by star.

5 stars19%14
4 stars16%12
3 stars5.3%4
2 stars6.7%5
1 star53%40

Share of 75 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games46%33
Website & app29%21
Bonuses18%13
Customer support15%11
Withdrawals11%8
Deposits & payment methods5.6%4

Share of the 72 reviews that name at least one aspect.reviews

Criticised

Bonuses29%21
Withdrawals29%21
Fairness & RTP21%15
Customer support21%15
Trust & licence19%14
Account11%8

Share of the 72 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.17

2.33

1.75

2.5

3.17

1.6

1.05

2.07

1.5

2017201820192020202120222023202420252026

Rating history

Period	Value
2017	3.17
2018	2.33
2019	1.75
2020	3
2021	2.5
2022	3.17
2023	1.6
2024	1.05
2025	2.07
2026	1.5

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom56%36
Germany6.3%4
Finland6.3%4
Austria4.7%3
New Zealand4.7%3
Brazil3.1%2
Canada3.1%2
Norway3.1%2
Costa Rica1.6%1
Denmark1.6%1
Other countries9.4%6

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	4	–
2025	4	–	7	–
2024	0	–	9	–
2023	3	–	10	–
2022	4	–	13	–
2021	4	–	11	–
2020	5	–	7	–
2019	3	–	4	–
2018	3	–	3	–
2017	3	–	9	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	40	1.6 / 5
AskGamblers	12	25	2.95 / 5
Casino Guru	11	11	–
CasinoReviews	7	–	–
casino.ru	–	1	4.7 / 5

Block 13

Latest complaints and reviews

The newest records about Casilando Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewMay 14, 2026
1.0 of 5 stars
Finland · Trustpilot
ReviewApr 25, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ComplaintDec 28, 2025
Withdrawal delay
Resolved
Finland · Casino Guru
ComplaintMar 13, 2025
Bonus winnings confiscated
Resolved
New Zealand · Casino Guru
ComplaintSep 1, 2023
Deposit refund
Resolved
United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, casino.ru.

Questions about Casilando Casino

Who owns Casilando Casino?

Casilando Casino is operated by White Hat Gaming Limited and runs under the Branders Partners affiliate programme.

Is Casilando Casino licensed?

Yes. Casilando Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Casilando Casino founded?

Casilando Casino launched in 2017.

Which currencies does Casilando Casino accept?

Currencies listed for Casilando Casino: Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, New Zealand dollars, South African Rand, Chilean pesos and 4 more. Its site is available in 6 languages: English, Finnish, Norwegian, Portuguese and 2 more.

What welcome bonuses does Casilando Casino offer?

3 welcome offers are listed for Casilando Casino. The first on the list is “100% up to €300 + 90 Bonus Spins at Casilando Casino”, with a 35× wagering requirement.

Which countries is Casilando Casino available in?

Casilando Casino is listed in 16 markets: Argentina, Australia, Austria, Brazil, Canada, Chile, Finland, Germany and 8 more.

What bonuses and promotions does Casilando Casino run in United Kingdom?

We read 1 live offer for United Kingdom on the Casilando Casino site itself.

What do players say about Casilando Casino?

Players have filed 30 complaints and written 77 reviews about Casilando Casino. Players rate Casilando Casino 3.08 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Casilando Casino?

“Withdrawal delay” – 32% of the 28 complaints about Casilando Casino with a labelled problem. Followed by “Bonus winnings confiscated” (25%) and “Account blocked” (7.1%).

Do players report withdrawal problems at Casilando Casino?

Withdrawals are the topic of 13 complaints about Casilando Casino: 43% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (69% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.

Does Casilando Casino resolve player complaints?

86% of the 29 complaints about Casilando Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casilando Casino is 560th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casilando Casino?

Praised most: “Games”, “Website & app” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 35% of the rated reviews give four or five stars, and 60% give one or two.

How many complaints has Casilando Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 1 complaint about Casilando Casino.

Where do Casilando Casino’s players come from?

The countries named most often in complaints and reviews about Casilando Casino are United Kingdom (56%), Germany (6.3%) and Finland (6.3%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.