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ClosedThis site is no longer operating – the profile is kept for reference.

Casino profile

CasiGO Casino

Player complaints and reviews about CasiGO Casino, plus its operator (Dream Team Affiliates), licences and welcome offers.

casigo.com
Capture of the CasiGO Casino website

About

CasiGO Casino belongs to the Dream Team Affiliates affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2020. It holds a licence from Malta Gaming Authority. The interface is available in 6 languages, including English, Norwegian, French, German. 11 account currencies are listed, including Euros, Indian rupees, British pounds sterling, Canadian dollars. We list 5 welcome offers.

CasiGO Casino is listed in 15 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

74 records

What players report about CasiGO Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

19

74% resolved, of those with a known outcome

Total reviews

55

Across all review sites

Player rating

2.65 / 5

Trustpilot 3.0 · AskGamblers 2.3

GEO markets

15

Countries stated on 84% of records

CasiGO Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about CasiGO Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 19 complaints and 55 reviews about CasiGO Casino on 5 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 1 review.

The problem players report most often is “Withdrawal delay”: 53% of the 19 complaints with a labelled problem. Next come “Bonus winnings confiscated” (16%) and “Withdrawal refused” (11%). Complaints about “Withdrawal” make up 68% of those with a topic, against 29% across all brands.

Of the 19 complaints with a known outcome, 74% were resolved, against 59% across all brands. That puts CasiGO Casino 1,052nd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 85%.

Reviewers give CasiGO Casino 2.01 out of 5 on average over 55 rated reviews, against 3.44 across all brands. 25% of the ratings are four or five stars, and 71% are one or two. The review sites’ own scores average 2.65 out of 5 across 2 sites. By that score, CasiGO Casino ranks 2,982nd of 4,287 rated casinos. Reviewers most often praise “Bonuses” (11 reviews), “Games” (9 reviews) and “Website & app” (7 reviews). The most common criticism concerns “Withdrawals” (17 reviews), “Trust & licence” (14 reviews) and “Customer support” (11 reviews).

The countries players state most often are Canada (23%), New Zealand (21%) and United Kingdom (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about CasiGO Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay53%10
  • Bonus winnings confiscated16%3
  • Withdrawal refused11%2
  • Account blocked5.3%1
  • Verification delay5.3%1
  • Withdrawal limits5.3%1
  • Other problems5.3%1
Share of the 19 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal68%13
  • Bonus16%3
  • Account5.3%1
  • KYC / verification5.3%1
  • Other5.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved74%14
  • Unresolved26%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

CasiGO Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

CasiGO Casino against the market
MeasureCasiGO CasinoAll brands
Complaints resolved74%59%
Average review rating2.013.44
Complaints per 100 reviews34.526.4
Share of “Withdrawal” complaints68%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars16%9
  • 4 stars9.1%5
  • 3 stars3.6%2
  • 2 stars3.6%2
  • 1 star67%37
Share of 55 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Bonuses23%11
  • Games19%9
  • Website & app15%7
  • Customer support8.5%4
  • Withdrawals8.5%4
  • Deposits & payment methods6.4%3
Share of the 47 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals36%17
  • Trust & licence30%14
  • Customer support23%11
  • Bonuses17%8
  • Account15%7
  • Fairness & RTP15%7
Share of the 47 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Canada23%14
  • New Zealand21%13
  • United Kingdom11%7
  • Chile9.7%6
  • Germany4.8%3
  • Malta4.8%3
  • South Africa4.8%3
  • Finland3.2%2
  • Greece3.2%2
  • Netherlands3.2%2
  • Other countries11%7
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–1–
20255–12–
20241–8–
20232–1–
20226–211.43
20215–11–
20200–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–463.0 / 5
Casino Guru124–
AskGamblers152.3 / 5
CasinoReviews5––
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about CasiGO Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    New Zealand · Trustpilot

  • Review

    1.0 of 5 stars

    Malta · Trustpilot

  • Complaint

    Other

    Unresolved
  • Complaint

    Withdrawal limits

    Unresolved

    Canada · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    New Zealand · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about CasiGO Casino

Who owns CasiGO Casino?

CasiGO Casino is operated by White Hat Gaming Limited and runs under the Dream Team Affiliates affiliate programme.

Is CasiGO Casino licensed?

Yes. CasiGO Casino holds a licence from Malta Gaming Authority.

When was CasiGO Casino founded?

CasiGO Casino launched in 2020. The site has since closed; its profile is kept for reference.

Which currencies does CasiGO Casino accept?

Currencies listed for CasiGO Casino: Euros, Indian rupees, British pounds sterling, Canadian dollars, South African Rand, Norwegian kroner, New Zealand dollars, Chilean pesos and 3 more. Its site is available in 6 languages: English, Norwegian, French, German and 2 more.

What welcome bonuses does CasiGO Casino offer?

5 welcome offers are listed for CasiGO Casino. The first on the list is “200% up to €200 + 100 Bonus Spins, 1st Deposit Bonus at CasiGO Casino”, with a 35× wagering requirement.

Which countries is CasiGO Casino available in?

CasiGO Casino is listed in 15 markets: Argentina, Belgium, Brazil, Canada, Chile, France, Germany, India and 7 more.

What do players say about CasiGO Casino?

Players have filed 19 complaints and written 55 reviews about CasiGO Casino. Players rate CasiGO Casino 2.65 out of 5 on average across the 2 sites that publish one.

What do players complain about most at CasiGO Casino?

“Withdrawal delay” – 53% of the 19 complaints about CasiGO Casino with a labelled problem. Followed by “Bonus winnings confiscated” (16%) and “Withdrawal refused” (11%).

Do players report withdrawal problems at CasiGO Casino?

Withdrawals are the topic of 13 complaints about CasiGO Casino: 68% of the 19 with a topic. The most common withdrawal problem is “Withdrawal delay” (77% of them). Of the withdrawal complaints with a known outcome, 85% were resolved.

Does CasiGO Casino resolve player complaints?

74% of the 19 complaints about CasiGO Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, CasiGO Casino is 1,052nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about CasiGO Casino?

Praised most: “Bonuses”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 25% of the rated reviews give four or five stars, and 71% give one or two.

How many complaints has CasiGO Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed no complaints about CasiGO Casino.

Where do CasiGO Casino’s players come from?

The countries named most often in complaints and reviews about CasiGO Casino are Canada (23%), New Zealand (21%) and United Kingdom (11%).