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Casino profile

BetHall Casino

Player complaints and reviews about BetHall Casino, plus its operator (Big Betty Affiliates), licences and welcome offers.

bethall.com
bethall.com
Capture of the BetHall Casino website

Profile

Website
bethall.com
Established
2024
Operator
Big Betty Affiliatesaffiliate programme
Company
NovaForge Ltd
Licences
Languages
  • English
  • German
  • Spanish
  • Finnish
  • Hungarian
  • Norwegian
  • Polish
  • Italian
  • Czech
  • Portuguese
  • French
Currencies
  • Euros
  • Norwegian kroner
  • Hungarian forints
  • Polish zlotys
  • New Zealand dollars
  • Canadian dollars
  • US dollars
  • Brazilian reals
  • Czech Republic korunas
  • Australian dollars
  • Chilean pesos
  • Peruvian nuevos soles
  • Swiss francs
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Ripple
  • USD Coin
  • Dogecoin
  • Binance Coin Show more

About

BetHall Casino belongs to the Big Betty Affiliates affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 11 languages, including English, German, Spanish, Finnish. 22 account currencies are listed, including Euros, Norwegian kroner, Hungarian forints, Polish zlotys. We list 11 welcome offers.

BetHall Casino is listed in 19 markets, among them Canada, Germany, France and Belgium. On the BetHall Casino site for Finland, we found 7 tournaments and a loyalty programme with 5 tiers. In Finland, BetHall Casino accepts 8 payment methods, among them Bank Transfer, Cryptocurrencies, MiFinity and Neteller. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum. The minimum deposit in € is 20, the maximum 5,000.

Markets

This brand is listed in 19 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Taso 1

    Sivuston kampanjat
    24/7 Live Chat

  2. 2

    Taso 2

    Sivuston kampanjat
    24/7 Live Chat

  3. 3

    Taso 3

    Henkilökohtaiset tarjoukset
    Korkeammat nostorajoitukset
    Cashback

  4. 4

    Taso 4

    Henkilökohtaiset tarjoukset
    Korkeammat nostorajoitukset
    Cashback
    Henkilökohtainen VIP-manageri

  5. 5

    Taso 5

    Henkilökohtaiset tarjoukset
    Korkeammat nostorajoitukset
    Cashback
    Henkilökohtainen VIP-manageri

Payment methods

22 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

€

  • Bank Transfer

    Bank transfer

    20 – 5000

  • USDTERC20

    Cryptocurrency

    20 – 5000

  • Bitcoin Cash

    Cryptocurrency

    20 – 5000

  • USDTSolana

    Cryptocurrency

    20 – 5000

  • USDTBEP20

    Cryptocurrency

    20 – 5000

  • USDTTRC20

    Cryptocurrency

    20 – 5000

  • Bitcoin

    Cryptocurrency

    30 – 5000

  • Ethereum

    Cryptocurrency

    20 – 5000

  • Litecoin

    Cryptocurrency

    20 – 5000

  • Tron

    Cryptocurrency

    20 – 5000

  • USDC

    Cryptocurrency

    20 – 5000

  • BNB

    Cryptocurrency

    20 – 5000

  • Dogecoin

    Cryptocurrency

    20 – 5000

  • Solana

    Cryptocurrency

    20 – 5000

  • USDCSolana

    Cryptocurrency

    20 – 5000

  • Cardano

    Cryptocurrency

    20 – 5000

  • MiFinity

    E-wallet

    20 – 2500

  • Neteller

    E-wallet

    20 – 5000

  • Pay by Card

    Card

    20 – 2000

  • Rapid Transfer

    Bank transfer

    20 – 5000

  • Revolut

    E-wallet

    20 – 5000

  • Skrill

    E-wallet

    20 – 5000

Player Intelligence

117 records

What players report about BetHall Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

27

93% resolved, of those with a known outcome

Total reviews

90

Across all review sites

Player rating

2.43 / 5

Trustpilot 2.1 · AskGamblers 0.5 · Tribuna 4.7

GEO markets

25

Countries stated on 84% of records

BetHall Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about BetHall Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 27 complaints and 90 reviews about BetHall Casino on 5 sites. In the 12 months to November 5, 2026, they filed 13 complaints and posted 60 reviews. That is 7% fewer complaints than in the 12 months before (14). Reviews are up 100% on the 12 months before (30). The average review rating rose from 1.87 to 2.63 out of 5 year on year. Of the complaints with a known outcome, 100% were resolved in the last 12 months, against 86% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 70% of the 27 complaints with a labelled problem. Next come “Account blocked” (7.4%) and “Account closed” (3.7%). Complaints about “Withdrawal” make up 74% of those with a topic, against 29% across all brands.

Of the 27 complaints with a known outcome, 93% were resolved, against 59% across all brands. That puts BetHall Casino 282nd of 1,918 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give BetHall Casino 2.37 out of 5 on average over 90 rated reviews, against 3.44 across all brands. 16% of the ratings are four or five stars, and 47% are one or two. The review sites’ own scores average 2.43 out of 5 across 3 sites. By that score, BetHall Casino ranks 3,263rd of 4,286 rated casinos. Reviewers most often praise “Website & app” (14 reviews), “Games” (12 reviews) and “Withdrawals” (11 reviews). The most common criticism concerns “Withdrawals” (35 reviews), “Trust & licence” (16 reviews) and “Customer support” (15 reviews).

The countries players state most often are Germany (20%), Brazil (9.2%) and Canada (8.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,913 brands Player Intelligence tracks.

Ask the AI analyst about BetHall Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players disliked the lack of transparency regarding bonus usage and the arbitrary banning from bonuses without clear explanations. Many expressed frustration over poor customer service and felt that their concerns were not adequately addressed.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay70%19
  • Account blocked7.4%2
  • Account closed3.7%1
  • Verification delay3.7%1
  • Documents rejected or requested again3.7%1
  • Missing funds3.7%1
  • Self-exclusion3.7%1
  • Withdrawal refused3.7%1
Share of the 27 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal74%20
  • Account11%3
  • KYC / verification7.4%2
  • Payments & refunds3.7%1
  • Responsible gambling3.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved93%25
  • Unresolved7.4%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

BetHall Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

BetHall Casino against the market
MeasureBetHall CasinoAll brands
Complaints resolved93%59%
Average review rating2.373.44
Complaints per 100 reviews3026.4
Share of “Withdrawal” complaints74%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars6.7%6
  • 4 stars8.9%8
  • 3 stars38%34
  • 2 stars8.9%8
  • 1 star38%34
Share of 90 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Website & app16%14
  • Games14%12
  • Withdrawals13%11
  • Bonuses9.3%8
  • Deposits & payment methods7%6
  • Customer support7%6
Share of the 86 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals41%35
  • Trust & licence19%16
  • Customer support17%15
  • Bonuses14%12
  • Website & app9.3%8
  • Games4.7%4
Share of the 86 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany20%20
  • Brazil9.2%9
  • Canada8.2%8
  • Finland7.1%7
  • Italy6.1%6
  • Latvia5.1%5
  • Netherlands5.1%5
  • United States5.1%5
  • Austria4.1%4
  • Poland4.1%4
  • Other countries26%25
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202610100%482.51
20251788%402.2
20240–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–702.1 / 5
Casino Guru215–
Tribuna–144.7 / 5
AskGamblers510.5 / 5
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about BetHall Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    2.0 of 5 stars

    Tribuna

  • Complaint

    Withdrawal delay

    Resolved

    Brazil · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Canada · AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about BetHall Casino

Who owns BetHall Casino?

BetHall Casino is operated by NovaForge Ltd and runs under the Big Betty Affiliates affiliate programme.

Is BetHall Casino licensed?

Yes. BetHall Casino holds a licence from Anjouan Gaming Board.

When was BetHall Casino founded?

BetHall Casino launched in 2024.

Which currencies does BetHall Casino accept?

Currencies listed for BetHall Casino: Euros, Norwegian kroner, Hungarian forints, Polish zlotys, New Zealand dollars, Canadian dollars, US dollars, Brazilian reals and 14 more. Its site is available in 11 languages: English, German, Spanish, Finnish and 7 more.

What welcome bonuses does BetHall Casino offer?

11 welcome offers are listed for BetHall Casino. The first on the list is “100% up to €500 + 200 Free Spins + 1 Bonus Crab, Welcome Bonus at BetHall Casino”, with a 35× wagering requirement.

Which countries is BetHall Casino available in?

BetHall Casino is listed in 19 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Czechia, Finland and 11 more.

Which payment methods does BetHall Casino accept in Finland?

The BetHall Casino cashier for Finland lists 8 payment methods: Bank Transfer, Cryptocurrencies, MiFinity, Neteller, Pay by Card, Rapid Transfer and 2 more. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.

What are the deposit limits at BetHall Casino in Finland?

Deposits in € run from 20 to 5,000 per transaction. The lowest minimum, 20 €, is via Bank Transfer.

Does BetHall Casino run tournaments and a loyalty programme in Finland?

Yes. The BetHall Casino site for Finland lists 7 tournaments. Its loyalty programme for Finland has 5 tiers.

What do players say about BetHall Casino?

Players have filed 27 complaints and written 90 reviews about BetHall Casino. Players rate BetHall Casino 2.43 out of 5 on average across the 3 sites that publish one.

What do players complain about most at BetHall Casino?

“Withdrawal delay” – 70% of the 27 complaints about BetHall Casino with a labelled problem. Followed by “Account blocked” (7.4%) and “Account closed” (3.7%).

Do players report withdrawal problems at BetHall Casino?

Withdrawals are the topic of 20 complaints about BetHall Casino: 74% of the 27 with a topic. The most common withdrawal problem is “Withdrawal delay” (95% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does BetHall Casino resolve player complaints?

93% of the 27 complaints about BetHall Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,918 casinos with at least 10 such complaints, BetHall Casino is 282nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about BetHall Casino?

Praised most: “Website & app”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 16% of the rated reviews give four or five stars, and 47% give one or two.

How many complaints has BetHall Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 13 complaints about BetHall Casino. That is 7% fewer than in the 12 months before, when there were 14.

Where do BetHall Casino’s players come from?

The countries named most often in complaints and reviews about BetHall Casino are Germany (20%), Brazil (9.2%) and Canada (8.2%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with BetHall Casino, and ones players rate about the same.