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Casino profile

Newlucky Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Newlucky Casino and its operator (Big Betty Affiliates).

newlucky.com

About

Newlucky Casino is an online casino operating under the Big Betty Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages, among them German, English. Accounts can be held in 4 currencies — Euros, Australian dollars, Canadian dollars, Swedish kronor.

Markets

This brand is listed in 3 markets. Pick one to see what it offers there.

Player Intelligence

41 records

What players report about Newlucky Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

21

95% resolved, of those with a known outcome

Total reviews

20

Across all review sites

Player rating

2.4 / 5

Trustpilot 2.4

GEO markets

14

Countries stated on 100% of records

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
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202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal71%15
  • Account9.5%2
  • Bonus4.8%1
  • Deposit4.8%1
  • KYC / verification4.8%1
  • Payments & refunds4.8%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved86%18
  • Closed without an outcome4.8%1
  • Open4.8%1
  • Unresolved4.8%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202420252026
Rating history

Player ratings from Trustpilot.