175% up to C$10,000 and 200 extra spins
- Bonus
- 175%
- Max bonus
- C$10,000
- Free spins
- 200
- Min deposit
- C$300
- Wagering
- 40x bonus
- Max bet
- C$35
Wagering applies to the bonus amount.
Casino profile
1Red Casino
Player complaints and reviews about 1Red Casino, plus its operator (Alpha Affiliates), licences and welcome offers.
1red.com
Profile
- Website
- 1red.com
- Established
- 2022
- Operator
- Alpha Affiliatesaffiliate programme
- Company
- Bets Entertainment N.V.
- Licences
- Languages
- English
- French
- German
- Italian
- Spanish
- Arabic
- Currencies
- Euros
- US dollars
- Canadian dollars
- New Zealand dollars
- Australian dollars
- Bitcoin
- Bitcoin Cash
- Dogecoin
- Litecoin
- Ethereum
- Tether
- TRON
- ADA
- Binance Coin
- Ripple
- South African Rand
About
1Red Casino belongs to the Alpha Affiliates affiliate programme. The site launched in 2022. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, French, German, Italian. 16 account currencies are listed, including Euros, US dollars, Canadian dollars, New Zealand dollars. We list 9 welcome offers.
1Red Casino is listed in 11 markets, among them Canada, Germany, France and Belgium. On the 1Red Casino site for Austria, we found a loyalty programme with 25 tiers.
Licensee
The company that holds the Curaçao licence for 1Red Casino, as the licence register names it.
- Legal name
- Bets Entertainment N.V.
- Curaçao licence reference
- OGL/2024/1178/0479
- Registration number (Curaçao Chamber of Commerce)
- 155648
- Incorporated
- 2020
Markets
This brand is listed in 11 markets. Pick one to see what it offers there.
Welcome bonuses
9 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
150% up to C$10,000 and 150 extra spins
- Bonus
- 150%
- Max bonus
- C$10,000
- Free spins
- 150
- Min deposit
- C$300
- Wagering
- 40x bonus
- Max bet
- C$35
Wagering applies to the bonus amount.
100% up to €6000 + 100 Bonus Spins at 1Red Casino
- Bonus
- 100%
- Max bonus
- €6000
- Min deposit
- €30
- Wagering
- 40xb
Wagering applies to the bonus amount.
80% up to €150 Monday Reload Bonus at 1Red Casino
- Bonus
- 80%
- Max bonus
- €150
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
75% up to C$5,000 and 50 extra spins
- Bonus
- 75%
- Max bonus
- C$5,000
- Free spins
- 50
- Min deposit
- C$45
- Wagering
- 40x bonus
- Max bet
- C$3
Wagering applies to the bonus amount.
66% up to €650 Weekend Reload Bonus at 1Red Casino
- Bonus
- 66%
- Max bonus
- €650
- Min deposit
- €40
- Wagering
- 40xb
Wagering applies to the bonus amount.
25% up to C$5,000
- Bonus
- 25%
- Max bonus
- C$5,000
- Min deposit
- C$45
- Wagering
- 40x bonus
- Max bet
- C$3
Wagering applies to the bonus amount.
Up to 20% Daily Cashback Bonus at 1Red Casino
- Bonus
- 20%
- Wagering
- 3xb
Wagering applies to the bonus amount.
up to 100 Bonus Spins on Thursdays at 1Red Casino
- Wagering
- 30x
Loyalty programme
25 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
Stufe 1
5 Freispiele - Erforderliche CPs: 100 Cashback bis zu 15%
- 2
Stufe 10
€60 + 40 Freispiele - Erforderliche CPs: 3,000 Cashback bis zu 15%
- 3
Stufe 11
€60 - Erforderliche CPs: 4,000 Cashback bis zu 15%
- 4
Stufe 12
€60 + 45 Freispiele - Erforderliche CPs: 5,000 Cashback bis zu 15%
- 5
Stufe 13
€90 - Erforderliche CPs: 7,000 Cashback bis zu 15%
- 6
Stufe 14
€90 + 50 Freispiele - Erforderliche CPs: 9,000 Cashback bis zu 15%
- 7
Stufe 15
€120 - Erforderliche CPs: 12,000 Cashback bis zu 15%
- 8
Stufe 16
€120 + 55 Freispiele - Erforderliche CPs: 15,000 Cashback: 16%
- 9
Stufe 17
€150 - Erforderliche CPs: 18,000 Cashback: 16%
- 10
Stufe 18
€150 + 60 Freispiele - Erforderliche CPs: 22,000 Cashback: 17%
- 11
Stufe 19
€180 - Erforderliche CPs: 26,000 Cashback: 17%
- 12
Stufe 2
€10 + 20 Freispiele - Erforderliche CPs: 200 Cashback bis zu 15%
- 13
Stufe 20
€180 + 70 Freispiele - Erforderliche CPs: 30,000 Cashback: 18%
- 14
Stufe 21
€220 - Erforderliche CPs: 35,000 - Cashback: 18%
- 15
Stufe 22
€220 + 75 Freispiele - Erforderliche CPs: 40,000 - Cashback: 19%
- 16
Stufe 23
€250 - Erforderliche CPs: 45,000 - Cashback: 19%
- 17
Stufe 24
€250 + 80 Freispiele - Erforderliche CPs: 50,000 - Cashback: 20%
- 18
Stufe 25
€300 + 100 Freispiele - Erforderliche CPs: 60,000 - Cashback: 20%
- 19
Stufe 3
15 Freispiele - Erforderliche CPs: 300 Cashback bis zu 15%
- 20
Stufe 4
20 Freispiele - Erforderliche CPs: 400 Cashback bis zu 15%
- 21
Stufe 5
€15 + 25 Freispiele - Erforderliche CPs: 500 Cashback bis zu 15%
- 22
Stufe 6
€30 - Erforderliche CPs: 700 Cashback bis zu 15%
- 23
Stufe 7
€30 + 30 Freispiele - Erforderliche CPs: 1,000 Cashback bis zu 15%
- 24
Stufe 8
€40 - Erforderliche CPs: 1,500 Cashback bis zu 15%
- 25
Stufe 9
€40 + 35 Freispiele - Erforderliche CPs: 2,000 Cashback bis zu 15%
Player Intelligence
1,893 records
What players report about 1Red Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
141
92% resolved, of those with a known outcome
Total reviews
1,752
Across all review sites
Player rating
4.22 / 5
Trustpilot 3.5 · AskGamblers 4.65 · Tribuna 4.5
GEO markets
47
Countries stated on 94% of records
1Red Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about 1Red Casino, the way Player Intelligence PRO computes it.
Since 2022, players have posted 141 complaints and 1,752 reviews about 1Red Casino on 6 sites. In the 12 months to November 5, 2026, they filed 34 complaints and posted 585 reviews. That is 42% fewer complaints than in the 12 months before (59). Reviews are down 24% on the 12 months before (774). The average review rating fell from 3.4 to 3.25 out of 5 year on year. Of the complaints with a known outcome, 94% were resolved in the last 12 months, against 95% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 52% of the 139 complaints with a labelled problem. Next come “Account closed” (8.6%) and “Withdrawal refused” (7.2%). Complaints about “Withdrawal” make up 61% of those with a topic, against 29% across all brands.
Of the 138 complaints with a known outcome, 92% were resolved, against 59% across all brands. That puts 1Red Casino 307th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 98%.
Reviewers give 1Red Casino 3.42 out of 5 on average over 1,751 rated reviews, against 3.44 across all brands. 60% of the ratings are four or five stars, and 35% are one or two. The review sites’ own scores average 4.22 out of 5 across 3 sites. By that score, 1Red Casino ranks 532nd of 4,286 rated casinos. Reviewers most often praise “Customer support” (536 reviews), “Games” (426 reviews) and “Withdrawals” (278 reviews). The most common criticism concerns “Withdrawals” (489 reviews), “Customer support” (287 reviews) and “Trust & licence” (178 reviews).
The countries players state most often are United Kingdom (64%), Netherlands (12%) and Australia (4.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,905 brands Player Intelligence tracks.
Ask the AI analyst about 1Red Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the wide variety of deposit options and the reasonable minimum deposit requirement, which allows access to bonuses. Many users also highlight the enjoyable gaming experience, including fast withdrawals and a good selection of games and promotions.
Players express frustration with the delays in withdrawals and issues with payment processing, particularly after the initial deposit. Additionally, there are complaints about high wagering requirements on free spins and limited payment options.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
75
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 3 |
| 2023 | 11 |
| 2024 | 30 |
| 2025 | 75 |
| 2026 | 22 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay52%72
- Account closed8.6%12
- Withdrawal refused7.2%10
- Documents rejected or requested again6.5%9
- Self-exclusion6.5%9
- Deposit not credited5.8%8
- Account blocked2.9%4
- Bonus winnings confiscated2.2%3
- Other problems8.6%12
Block 03
Complaint categories
- Withdrawal61%86
- Account13%18
- KYC / verification6.4%9
- Responsible gambling6.4%9
- Deposit5.7%8
- Payments & refunds3.5%5
- Bonus2.8%4
- Other1.4%2
Block 04
Complaint status
- Resolved90%127
- Unresolved7.8%11
- Open1.4%2
- Closed without an outcome0.7%1
Block 05
1Red Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | 1Red Casino | All brands |
|---|---|---|
| Complaints resolved | 92% | 59% |
| Average review rating | 3.42 | 3.44 |
| Complaints per 100 reviews | 8 | 26.4 |
| Share of “Withdrawal” complaints | 61% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
896
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 4 |
| 2023 | 25 |
| 2024 | 434 |
| 2025 | 896 |
| 2026 | 393 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars51%886
- 4 stars9.4%164
- 3 stars4.6%81
- 2 stars3.1%54
- 1 star32%566
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support34%536
- Games27%426
- Withdrawals18%278
- Bonuses13%205
- Website & app12%191
- VIP & loyalty7.6%119
Criticised
- Withdrawals31%489
- Customer support18%287
- Trust & licence11%178
- Bonuses9.4%148
- KYC / verification8%125
- Account5%79
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.75
1.98
3.68
3.4
3.3
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 2.75 |
| 2023 | 1.98 |
| 2024 | 3.68 |
| 2025 | 3.4 |
| 2026 | 3.3 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom64%1,132
- Netherlands12%210
- Australia4.9%88
- Germany4%71
- Canada3.8%68
- South Africa1.8%32
- Austria1.7%30
- Switzerland1.1%19
- New Zealand0.7%13
- Poland0.7%13
- Other countries5.8%103
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 22 | 90% | 393 | 3.3 |
| 2025 | 75 | 92% | 896 | 3.4 |
| 2024 | 30 | 97% | 434 | 3.68 |
| 2023 | 11 | 100% | 25 | 1.98 |
| 2022 | 3 | – | 4 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 1,598 | 3.5 / 5 |
| Casino Guru | 122 | 59 | – |
| AskGamblers | 16 | 81 | 4.65 / 5 |
| Tribuna | – | 14 | 4.5 / 5 |
| Casinomeister | 2 | – | – |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about 1Red Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
3.0 of 5 stars
Argentina · Trustpilot
- Review
1.0 of 5 stars
Netherlands · Trustpilot
- Complaint
Withdrawal delay
OpenUnited Kingdom · Casino Guru
- Complaint
Bonus winnings confiscated
OpenUnited Kingdom · Casino Guru
- Complaint
Withdrawal delay
ResolvedGermany · Casino Guru
29 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, Tribuna.
Questions about 1Red Casino
Who owns 1Red Casino?
1Red Casino is operated by Bets Entertainment N.V. and runs under the Alpha Affiliates affiliate programme.
Is 1Red Casino licensed?
Yes. 1Red Casino holds a licence from Curacao Gaming Control Board.
When was 1Red Casino founded?
1Red Casino launched in 2022.
Which currencies does 1Red Casino accept?
Currencies listed for 1Red Casino: Euros, US dollars, Canadian dollars, New Zealand dollars, Australian dollars, Bitcoin, Bitcoin Cash, Dogecoin and 8 more. Its site is available in 6 languages: English, French, German, Italian and 2 more.
What welcome bonuses does 1Red Casino offer?
9 welcome offers are listed for 1Red Casino. The first on the list is “175% up to C$10,000 and 200 extra spins”, with a 40× wagering requirement.
Which countries is 1Red Casino available in?
1Red Casino is listed in 11 markets: Australia, Austria, Belgium, Canada, France, Germany, Italy, New Zealand and 3 more.
Does 1Red Casino have a loyalty programme in Austria?
Yes. Its loyalty programme for Austria has 25 tiers.
What do players say about 1Red Casino?
Players have filed 141 complaints and written 1,752 reviews about 1Red Casino. Players rate 1Red Casino 4.22 out of 5 on average across the 3 sites that publish one.
What do players complain about most at 1Red Casino?
“Withdrawal delay” – 52% of the 139 complaints about 1Red Casino with a labelled problem. Followed by “Account closed” (8.6%) and “Withdrawal refused” (7.2%).
Do players report withdrawal problems at 1Red Casino?
Withdrawals are the topic of 86 complaints about 1Red Casino: 61% of the 141 with a topic. The most common withdrawal problem is “Withdrawal delay” (84% of them). Of the withdrawal complaints with a known outcome, 98% were resolved.
Does 1Red Casino resolve player complaints?
92% of the 138 complaints about 1Red Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, 1Red Casino is 307th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about 1Red Casino?
Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 60% of the rated reviews give four or five stars, and 35% give one or two.
How many complaints has 1Red Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 34 complaints about 1Red Casino. That is 42% fewer than in the 12 months before, when there were 59.
Where do 1Red Casino’s players come from?
The countries named most often in complaints and reviews about 1Red Casino are United Kingdom (64%), Netherlands (12%) and Australia (4.9%).
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with 1Red Casino, and ones players rate about the same.
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Rated alike by players
Casinos whose player rating is closest to that of 1Red Casino.
