Casino profile

McBookie Casino

Player complaints and reviews about McBookie Casino, plus its operator (Star Racing Ltd), licences and welcome offers.

About

McBookie Casino belongs to the Star Racing Ltd affiliate programme. The site launched in 2009. It holds a licence from UK Gambling Commission. The interface is in English. 2 account currencies are listed: Euros, British pounds sterling.

McBookie Casino is listed in one market, United Kingdom.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Player Intelligence

78 records

What players report about McBookie Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

50% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

2.5 / 5

Trustpilot 2.5

GEO markets

Countries stated on 97% of records

McBookie Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about McBookie Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 4 complaints and 74 reviews about McBookie Casino on 3 sites. In the 12 months to November 1, 2026, they filed no complaints and posted 11 reviews.

Reviewers give McBookie Casino 1.8 out of 5 on average over 74 rated reviews, against 3.44 across all brands. 19% of the ratings are four or five stars, and 78% are one or two. The review sites’ own scores average 2.5 out of 5 on one site. By that score, McBookie Casino ranks 3,142nd of 4,281 rated casinos. Reviewers most often praise “Website & app” (7 reviews), “Withdrawals” (7 reviews) and “Customer support” (6 reviews). The most common criticism concerns “Account” (17 reviews), “Bonuses” (16 reviews) and “Fairness & RTP” (13 reviews).

The countries players state most often are United Kingdom (95%), Canada (2.6%) and France (1.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 1, 2026. “All brands” covers the 11,890 brands Player Intelligence tracks.

Ask the AI analyst about McBookie Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201920202021202220232024

Complaints count

Period	Value
2019	1
2020	1
2021	0
2022	0
2023	1
2024	1

Block 02

Complaint categories

Responsible gambling50%2
Account25%1
Technical25%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved50%2
Unresolved50%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2015	1
2016	0
2017	6
2018	5
2019	4
2020	6
2021	8
2022	7
2023	12
2024	9
2025	6
2026	10

Block 05

Review stars

How the rated reviews split by star.

5 stars15%11
4 stars4.1%3
3 stars2.7%2
2 stars2.7%2
1 star76%56

Share of 74 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Website & app9.6%7
Withdrawals9.6%7
Customer support8.2%6
Sportsbook5.5%4
Games2.7%2
KYC / verification2.7%2

Share of the 73 reviews that name at least one aspect.reviews

Criticised

Account23%17
Bonuses22%16
Fairness & RTP18%13
Customer support18%13
Sportsbook15%11
Trust & licence14%10

Share of the 73 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.83

2.25

2.57

1.33

1.44

2.5

201520162017201820192020202120222023202420252026

Rating history

Period	Value
2015	1
2016	0
2017	1
2018	1
2019	2
2020	2.83
2021	2.25
2022	2.57
2023	1.33
2024	1.44
2025	1
2026	2.5

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom95%72
Canada2.6%2
France1.3%1
Netherlands1.3%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	10	–
2025	0	–	6	–
2024	1	–	9	–
2023	1	–	12	–
2022	0	–	7	–
2021	0	–	8	–
2020	1	–	6	–
2019	1	–	4	–
2018	0	–	5	–
2017	0	–	6	–
2015	0	–	1	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	73	2.5 / 5
Casino Guru	2	1	–
CasinoReviews	2	–	–

Block 11

Latest complaints and reviews

The newest records about McBookie Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 20, 2026
5.0 of 5 stars
United Kingdom · Trustpilot
ReviewSep 28, 2026
4.0 of 5 stars
United Kingdom · Trustpilot
ComplaintApr 25, 2024
Game malfunction
Resolved
United Kingdom · Casino Guru
ComplaintOct 22, 2023
Self-exclusion
Resolved
United Kingdom · Casino Guru
ComplaintMar 2, 2020
Registration
Unresolved
CasinoReviews

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot.

Questions about McBookie Casino

Who owns McBookie Casino?

McBookie Casino is operated by Star Racing Ltd and runs under the Star Racing Ltd affiliate programme.

Is McBookie Casino licensed?

Yes. McBookie Casino holds a licence from UK Gambling Commission.

When was McBookie Casino founded?

McBookie Casino launched in 2009.

Which currencies does McBookie Casino accept?

Currencies listed for McBookie Casino: Euros, British pounds sterling. Its site is available in one language: English.

Which countries is McBookie Casino available in?

McBookie Casino is listed in 1 market: United Kingdom.

What do players say about McBookie Casino?

Players have filed 4 complaints and written 74 reviews about McBookie Casino. Players rate McBookie Casino 2.5 out of 5 on average on the 1 site that publishes a rating.

What do players like and dislike about McBookie Casino?

Praised most: “Website & app”, “Withdrawals” and “Customer support”. Criticised most: “Account”, “Bonuses” and “Fairness & RTP”. 19% of the rated reviews give four or five stars, and 78% give one or two.