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Casino profile
MrQ Casino
Player complaints and reviews about MrQ Casino, plus its operator (MRQ Partners), licences and welcome offers.
mrq.com
Profile
- Website
- mrq.com
- Established
- 2018
- Operator
- MRQ Partnersaffiliate programme
- Company
- Tek Fox Ltd
- Licences
- Languages
- English
- Currencies
- British pounds sterling
About
MrQ Casino belongs to the MRQ Partners affiliate programme. The site launched in 2018. It holds a licence from UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list 2 welcome offers.
MrQ Casino is listed in one market, United Kingdom.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100 Bonus Spins at MrQ Casino
- Free spins
- 100
- Min deposit
- £10
Player Intelligence
10,622 records
What players report about MrQ Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
61
53% resolved, of those with a known outcome
Total reviews
10,561
Across all review sites
Player rating
3.58 / 5
Trustpilot 4.2 · AskGamblers 2.95
GEO markets
40
Countries stated on 100% of records
MrQ Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about MrQ Casino, the way Player Intelligence PRO computes it.
Since 2019, players have posted 61 complaints and 10,561 reviews about MrQ Casino on 5 sites. In the 12 months to November 4, 2026, they filed 11 complaints and posted 4,709 reviews. Reviews are up 130% on the 12 months before (2,047). The average review rating rose from 3.49 to 3.97 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 47% of the 53 complaints with a labelled problem. Next come “Documents rejected or requested again” (11%) and “Winnings voided” (9.4%). Complaints about “Withdrawal” make up 53% of those with a topic, against 29% across all brands.
Of the 60 complaints with a known outcome, 53% were resolved, against 59% across all brands. That puts MrQ Casino 1,531st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 69%.
Reviewers give MrQ Casino 3.59 out of 5 on average over 10,560 rated reviews, against 3.44 across all brands. 64% of the ratings are four or five stars, and 30% are one or two. The review sites’ own scores average 3.58 out of 5 across 2 sites. By that score, MrQ Casino ranks 1,505th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (3,110 reviews), “Games” (2,521 reviews) and “Customer support” (1,412 reviews). The most common criticism concerns “Withdrawals” (1,528 reviews), “Fairness & RTP” (1,160 reviews) and “Customer support” (1,066 reviews).
The countries players state most often are United Kingdom (99%), United States (0.2%) and France (0.1%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about MrQ Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the variety of games offered and the fast withdrawal process. They also find the layout and format of the casino appealing.
Players are frustrated with misleading bonuses and customer service issues regarding promotions. Many feel that the games are restrictive and do not provide the excitement or potential for big wins compared to other casinos.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
17
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 2 |
| 2021 | 4 |
| 2022 | 7 |
| 2023 | 12 |
| 2024 | 17 |
| 2025 | 8 |
| 2026 | 11 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay47%25
- Documents rejected or requested again11%6
- Winnings voided9.4%5
- Registration5.7%3
- Verification delay5.7%3
- Account blocked3.8%2
- Self-exclusion3.8%2
- Withdrawal refused3.8%2
- Other problems9.4%5
Block 03
Complaint categories
- Withdrawal53%32
- KYC / verification17%10
- Payments & refunds12%7
- Account10%6
- Other3.3%2
- Responsible gambling3.3%2
- Technical1.7%1
Block 04
Complaint status
- Resolved52%32
- Unresolved46%28
- Open1.6%1
Block 05
MrQ Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | MrQ Casino | All brands |
|---|---|---|
| Complaints resolved | 53% | 59% |
| Average review rating | 3.59 | 3.44 |
| Complaints per 100 reviews | 0.6 | 26.4 |
| Share of “Withdrawal” complaints | 53% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
4,131
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 112 |
| 2020 | 205 |
| 2021 | 786 |
| 2022 | 759 |
| 2023 | 717 |
| 2024 | 1,512 |
| 2025 | 2,339 |
| 2026 | 4,131 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars50%5,300
- 4 stars14%1,473
- 3 stars5.9%621
- 2 stars4.5%479
- 1 star25%2,687
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals34%3,110
- Games27%2,521
- Customer support15%1,412
- Website & app14%1,309
- Bonuses13%1,209
- Fairness & RTP4.8%446
Criticised
- Withdrawals17%1,528
- Fairness & RTP13%1,160
- Customer support12%1,066
- Bonuses11%1,048
- KYC / verification11%1,024
- Account5.3%488
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.01
3.42
3.41
2.7
2.74
3.45
3.55
4
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 4.01 |
| 2020 | 3.42 |
| 2021 | 3.41 |
| 2022 | 2.7 |
| 2023 | 2.74 |
| 2024 | 3.45 |
| 2025 | 3.55 |
| 2026 | 4 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom99%10,464
- United States0.2%17
- France0.1%11
- Ireland0.1%9
- Spain0.1%8
- Netherlands0.1%6
- Romania0.1%6
- Belgium0%5
- Isle of Man0%5
- Türkiye0%5
- Other countries0.5%54
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 11 | 30% | 4,131 | 4.0 |
| 2025 | 8 | – | 2,339 | 3.55 |
| 2024 | 17 | 76% | 1,512 | 3.45 |
| 2023 | 12 | 58% | 717 | 2.74 |
| 2022 | 7 | – | 759 | 2.7 |
| 2021 | 4 | – | 786 | 3.41 |
| 2020 | 2 | – | 205 | 3.42 |
| 2019 | 0 | – | 112 | 4.01 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 10,546 | 4.2 / 5 |
| Casino Guru | 35 | 8 | – |
| AskGamblers | 6 | 7 | 2.95 / 5 |
| Casinomeister | 10 | – | – |
| CasinoReviews | 10 | – | – |
Block 13
Latest complaints and reviews
The newest records about MrQ Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
United Kingdom · Trustpilot
- Review
5.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Payments & refunds
Unresolved - Complaint
Payments & refunds
Open - Complaint
Payments & refunds
Unresolved
834 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about MrQ Casino
Who owns MrQ Casino?
MrQ Casino is operated by Tek Fox Ltd and runs under the MRQ Partners affiliate programme.
Is MrQ Casino licensed?
Yes. MrQ Casino holds a licence from UK Gambling Commission.
When was MrQ Casino founded?
MrQ Casino launched in 2018.
Which currencies does MrQ Casino accept?
The one currency listed for MrQ Casino is British pounds sterling. Its site is available in one language: English.
What welcome bonuses does MrQ Casino offer?
2 welcome offers are listed for MrQ Casino. The first on the list is “Up to 200 Bonus Spins at MrQ Casino”.
Which countries is MrQ Casino available in?
MrQ Casino is listed in 1 market: United Kingdom.
What do players say about MrQ Casino?
Players have filed 61 complaints and written 10,561 reviews about MrQ Casino. Players rate MrQ Casino 3.58 out of 5 on average across the 2 sites that publish one.
What do players complain about most at MrQ Casino?
“Withdrawal delay” – 47% of the 53 complaints about MrQ Casino with a labelled problem. Followed by “Documents rejected or requested again” (11%) and “Winnings voided” (9.4%).
Do players report withdrawal problems at MrQ Casino?
Withdrawals are the topic of 32 complaints about MrQ Casino: 53% of the 60 with a topic. The most common withdrawal problem is “Withdrawal delay” (78% of them). Of the withdrawal complaints with a known outcome, 69% were resolved.
Does MrQ Casino resolve player complaints?
53% of the 60 complaints about MrQ Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, MrQ Casino is 1,531st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about MrQ Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Fairness & RTP” and “Customer support”. 64% of the rated reviews give four or five stars, and 30% give one or two.
How many complaints has MrQ Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 11 complaints about MrQ Casino.
Where do MrQ Casino’s players come from?
The countries named most often in complaints and reviews about MrQ Casino are United Kingdom (99%), United States (0.2%) and France (0.1%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with MrQ Casino, and ones players rate about the same.
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Casinos whose player rating is closest to that of MrQ Casino.
