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Casino profile

Zula Casino

Player complaints and reviews about Zula Casino, plus its operator (Blazesoft Affiliate), licences and welcome offers.

zulacasino.com
zulacasino.com
Capture of the Zula Casino website

Profile

Website
zulacasino.com
Established
2024
Operator
Blazesoft Affiliateaffiliate programme
Company
SCPS LLC.
Licences
Unknown
Languages
  • English
Currencies
  • US dollars

About

Zula Casino belongs to the Blazesoft Affiliate affiliate programme. The site launched in 2024. The interface is in English. One account currency is listed: US dollars. We list 2 welcome offers.

Zula Casino is listed in one market, United States. On the Zula Casino site for United States, we found 10 promotions. The registration form for United States has 5 fields: first name, last name, e-mail, password and promo code.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

10 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

7 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. First name
  2. Last name
  3. E-mail
  4. Password
  5. Promo code

Sign in

  1. E-mail
  2. Password

Player Intelligence

11,577 records

What players report about Zula Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

36

26% resolved, of those with a known outcome

Total reviews

11,541

Across all review sites

Player rating

3.68 / 5

Trustpilot 4.6 · AskGamblers 1.95 · Tribuna 4.5

GEO markets

19

Countries stated on 100% of records

Zula Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Zula Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 36 complaints and 11,541 reviews about Zula Casino on 5 sites. In the 12 months to November 4, 2026, they filed 7 complaints and posted 7,459 reviews. Reviews are up 202% on the 12 months before (2,472). The average review rating rose from 3.44 to 4.2 out of 5 year on year.

The problem players report most often is “Documents rejected or requested again”: 27% of the 33 complaints with a labelled problem. Next come “Verification delay” (24%) and “Withdrawal delay” (24%). Complaints about “KYC / verification” make up 47% of those with a topic, against 5% across all brands.

Of the 31 complaints with a known outcome, 26% were resolved, against 59% across all brands. That puts Zula Casino 1,864th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 25%.

Reviewers give Zula Casino 3.94 out of 5 on average over 11,541 rated reviews, against 3.44 across all brands. 72% of the ratings are four or five stars, and 19% are one or two. The review sites’ own scores average 3.68 out of 5 across 3 sites. By that score, Zula Casino ranks 1,357th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (4,150 reviews), “Games” (3,647 reviews) and “Customer support” (1,531 reviews). The most common criticism concerns “Withdrawals” (1,491 reviews), “Fairness & RTP” (1,373 reviews) and “KYC / verification” (1,005 reviews).

The countries players state most often are United States (100%), Canada (0.1%) and Austria (0%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Zula Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Cashing out is easy and funds are received quickly. Players appreciate the weekly offering of new games and the generous daily bonus of 1 SC compared to other sweeps casinos.

Players dislike the lack of live chat support and the unhelpful responses to emailed questions. Additionally, the rewards system is seen as inconsistent, with rewards not being given as promised in the tier descriptions.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Documents rejected or requested again27%9
  • Verification delay24%8
  • Withdrawal delay24%8
  • Withdrawal refused12%4
  • Bonus not credited6.1%2
  • Account blocked3%1
  • Other problems3%1
Share of the 33 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • KYC / verification47%17
  • Withdrawal33%12
  • Bonus5.6%2
  • Payments & refunds5.6%2
  • Account2.8%1
  • Other2.8%1
  • Technical2.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved64%23
  • Resolved22%8
  • Closed without an outcome11%4
  • Open2.8%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Zula Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Zula Casino against the market
MeasureZula CasinoAll brands
Complaints resolved26%59%
Average review rating3.943.44
Complaints per 100 reviews0.326.4
Share of “KYC / verification” complaints47%5%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars55%6,297
  • 4 stars17%2,016
  • 3 stars8.9%1,028
  • 2 stars5.1%592
  • 1 star14%1,608
Share of 11,541 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals40%4,150
  • Games35%3,647
  • Customer support15%1,531
  • Bonuses12%1,215
  • Trust & licence6.7%692
  • KYC / verification6.5%672
Share of the 10,371 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals14%1,491
  • Fairness & RTP13%1,373
  • KYC / verification9.7%1,005
  • Bonuses6%626
  • Customer support5.9%613
  • Website & app2.4%245
Share of the 10,371 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United States100%11,490
  • Canada0.1%13
  • Austria0%4
  • Czechia0%3
  • France0%3
  • United Kingdom0%3
  • Australia0%2
  • India0%2
  • Japan0%2
  • Brazil0%1
  • Other countries0.1%9
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–6,8824.26
2025180%2,8173.43
20245–1,6853.5
20230–1563.36
20210–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–11,5304.6 / 5
AskGamblers2871.95 / 5
LCB7––
Tribuna–44.5 / 5
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about Zula Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    United States · Trustpilot

  • Review

    5.0 of 5 stars

    United States · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    United States · AskGamblers

  • Complaint

    Withdrawal refused

    Unresolved

    AskGamblers

  • Complaint

    Documents rejected or requested again

    Unresolved

    AskGamblers

873 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Zula Casino

Who owns Zula Casino?

Zula Casino is operated by SCPS LLC. and runs under the Blazesoft Affiliate affiliate programme.

When was Zula Casino founded?

Zula Casino launched in 2024.

Which currencies does Zula Casino accept?

The one currency listed for Zula Casino is US dollars. Its site is available in one language: English.

What welcome bonuses does Zula Casino offer?

2 welcome offers are listed for Zula Casino. The first on the list is “Zula Casino: 250,000 Gold Coins and 10 Free Sweep Coins”.

Which countries is Zula Casino available in?

Zula Casino is listed in 1 market: United States.

What bonuses and promotions does Zula Casino run in United States?

We read 10 live offers for United States on the Zula Casino site itself.

What does Zula Casino ask for at registration in United States?

The Zula Casino registration form for United States has 5 fields: first name, last name, e-mail, password, promo code.

What do players say about Zula Casino?

Players have filed 36 complaints and written 11,541 reviews about Zula Casino. Players rate Zula Casino 3.68 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Zula Casino?

“Documents rejected or requested again” – 27% of the 33 complaints about Zula Casino with a labelled problem. Followed by “Verification delay” (24%) and “Withdrawal delay” (24%).

Do players report withdrawal problems at Zula Casino?

Withdrawals are the topic of 12 complaints about Zula Casino: 33% of the 36 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them). Of the withdrawal complaints with a known outcome, 25% were resolved.

Does Zula Casino resolve player complaints?

26% of the 31 complaints about Zula Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Zula Casino is 1,864th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Zula Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Fairness & RTP” and “KYC / verification”. 72% of the rated reviews give four or five stars, and 19% give one or two.

How many complaints has Zula Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 7 complaints about Zula Casino.

Where do Zula Casino’s players come from?

The countries named most often in complaints and reviews about Zula Casino are United States (100%), Canada (0.1%) and Austria (0%).

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