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WinPalace Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about WinPalace Casino and its operator (Affactive).

winpalace.im
Capture of the WinPalace Casino website

About

WinPalace Casino is an online casino operating under the Affactive affiliate programme. The site launched in 2009. It holds a licence from Curacao Gaming Control Board. The interface is available in 5 languages, among them English, German, Italian, Spanish. Accounts can be held in 1 currency — US dollars.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Player Intelligence

116 records

What players report about WinPalace Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

88

42% resolved, of those with a known outcome

Total reviews

28

Across all review sites

Player rating

1.35 / 5

AskGamblers 1.35

GEO markets

5

Countries stated on 11% of records

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2012201320142015
Complaints count

Block 02

Complaint categories

  • Withdrawal76%67
  • KYC / verification6.8%6
  • Bonus5.7%5
  • Account3.4%3
  • Payments & refunds3.4%3
  • Other2.3%2
  • Deposit1.1%1
  • Technical1.1%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Unresolved57%50
  • Resolved41%36
  • Status we do not recognise yet2.3%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2012201320142015
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20142015
Rating history

Player ratings from AskGamblers.