Casino profile
Captain Jack Casino
Player reviews and complaints from independent sites, alongside the facts we have recorded about Captain Jack Casino and its operator (Primrose Media Limited).
Profile
- Website
- captainjackcasino.com
- Established
- 2010
- Operator
- Primrose Media Limitedaffiliate programme
- Company
- Primrose Media Limited
- Licences
- Not on file
- Languages
- English
- Currencies
- US dollars
About
Captain Jack Casino is an online casino operating under the Primrose Media Limited affiliate programme. The site launched in 2010. The interface is available in 1 language, among them English. Accounts can be held in 1 currency — US dollars.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Player Intelligence
435 records
What players report about Captain Jack Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
303
94% resolved, of those with a known outcome
Total reviews
132
Across all review sites
Player rating
1.4 / 5
Trustpilot 1.4
GEO markets
20
Countries stated on 66% of records
AI-generated summary of player reviews
Few positive experiences emerged from the reviews. Payments and account verification processes appear to be significant pain points for players.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Block 02
Complaint categories
- Withdrawal87%265
- KYC / verification6.3%19
- Bonus3.3%10
- Account1.3%4
- Payments & refunds0.7%2
- Other0.3%1
- Technical0.3%1
- Deposit0.3%1
Block 03
Complaint status
- Resolved93%283
- Unresolved6.3%19
- Closed without an outcome0.3%1
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Block 05
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Every complaint and review behind these numbers — with filters, comparison, GEO, platforms, operators and monitoring — in Player Intelligence.
Get All DataPlayer ratings from Trustpilot.
