Casino profile

Whale Casino

Player complaints and reviews about Whale Casino, plus its operator (Whale Partner), licences and welcome offers.

About

Whale Casino belongs to the Whale Partner affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 14 languages, including English, Russian, Spanish, Portuguese. 6 account currencies are listed, including US dollars, Ethereum, Tether, Bitcoin. We list 3 welcome offers.

Whale Casino is listed in 7 markets, among them Austria, United Arab Emirates, Vietnam and South Korea.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

200% Match Deposit Bonus at Whale Casino
Bonus
200%
Min deposit
€10
Up to 25% Cashback at Whale Casino
Bonus
25%
Wagering
No Wagering Bonuses
Whale Casino Bonus: Up to 22% Cashback
Bonus
22%
Wagering
No Wagering Bonuses

Player Intelligence

917 records

What players report about Whale Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

22% resolved, of those with a known outcome

Total reviews

908

Across all review sites

Player rating

4.28 / 5

Trustpilot 3.7 · casino.ru 4.7 · AskGamblers 4.45

GEO markets

Countries stated on 97% of records

Whale Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Whale Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 9 complaints and 908 reviews about Whale Casino on 4 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 130 reviews. Reviews are down 82% on the 12 months before (712). The average review rating fell from 4.32 to 2.74 out of 5 year on year.

Reviewers give Whale Casino 3.98 out of 5 on average over 907 rated reviews, against 3.44 across all brands. 75% of the ratings are four or five stars, and 23% are one or two. The review sites’ own scores average 4.28 out of 5 across 3 sites. By that score, Whale Casino ranks 490th of 4,286 rated casinos. Reviewers most often praise “Website & app” (90 reviews), “Withdrawals” (67 reviews) and “Games” (66 reviews). The most common criticism concerns “Customer support” (144 reviews), “Withdrawals” (102 reviews) and “Trust & licence” (89 reviews).

The countries players state most often are Russia (20%), Ukraine (12%) and Indonesia (5.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Whale Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the wide variety of games available and the smooth, user-friendly interface that enhances their gaming experience. Many also highlight the fast withdrawals and responsive customer support as key reasons for their satisfaction with Whale Casino.

Players are frustrated with the lengthy KYC verification process, particularly when it delays withdrawals significantly. Additionally, there are complaints about unclear and unhelpful communication from customer support during these issues.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

202420252026

Complaints count

Period	Value
2024	3
2025	2
2026	3

Block 02

Complaint categories

Account33%3
Bonus22%2
Withdrawal22%2
Deposit11%1
KYC / verification11%1

Share of complaints by category.complaints

Block 03

Complaint status

Unresolved78%7
Resolved22%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

714

2023202420252026

Reviews count

Period	Value
2023	10
2024	64
2025	714
2026	120

Block 05

Review stars

How the rated reviews split by star.

5 stars67%609
4 stars7.9%72
3 stars2.2%20
2 stars1.5%14
1 star21%192

Share of 907 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Website & app18%90
Withdrawals14%67
Games14%66
Deposits & payment methods8.8%43
Bonuses8.4%41
Customer support7%34

Share of the 487 reviews that name at least one aspect.reviews

Criticised

Customer support30%144
Withdrawals21%102
Trust & licence18%89
Account13%63
Bonuses8%39
Fairness & RTP6.4%31

Share of the 487 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.6

2.38

4.3

2.88

2023202420252026

Rating history

Period	Value
2023	4.6
2024	2.38
2025	4.3
2026	2.88

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Russia20%181
Ukraine12%108
Indonesia5.3%47
Poland4.9%44
Türkiye4.3%38
Belarus3%27
Nigeria2.5%22
Philippines2.5%22
United States2.4%21
Finland2.2%20
Other countries40%359

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	3	–	120	2.87
2025	2	–	714	4.3
2024	3	–	64	2.38
2023	0	–	10	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	882	3.7 / 5
AskGamblers	4	8	4.45 / 5
casino.ru	–	12	4.7 / 5
latestcasinobonuses.bet	5	6	–

Block 11

Latest complaints and reviews

The newest records about Whale Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 3, 2026
1.0 of 5 stars
France · Trustpilot
ReviewNov 3, 2026
1.0 of 5 stars
Czechia · Trustpilot
ComplaintJun 10, 2026
Withdrawal delay
Unresolved
Russia · AskGamblers
ComplaintApr 10, 2026
Verification delay
Resolved
AskGamblers
ComplaintMar 10, 2026
Withdrawal
Unresolved
AskGamblers

20 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, casino.ru, AskGamblers.

Questions about Whale Casino

Who owns Whale Casino?

Whale Casino is operated by YGF Entertainment B.V. and runs under the Whale Partner affiliate programme.

Is Whale Casino licensed?

Yes. Whale Casino holds a licence from Curacao Gaming Control Board.

When was Whale Casino founded?

Whale Casino launched in 2023.

Which currencies does Whale Casino accept?

Currencies listed for Whale Casino: US dollars, Ethereum, Tether, Bitcoin, Binance Coin, USD Coin. Its site is available in 14 languages: English, Russian, Spanish, Portuguese and 10 more.

What welcome bonuses does Whale Casino offer?

3 welcome offers are listed for Whale Casino. The first on the list is “200% Match Deposit Bonus at Whale Casino”.

Which countries is Whale Casino available in?

Whale Casino is listed in 7 markets: Austria, China, Indonesia, Russia, South Korea, United Arab Emirates, Vietnam.

What do players say about Whale Casino?

Players have filed 9 complaints and written 908 reviews about Whale Casino. Players rate Whale Casino 4.28 out of 5 on average across the 3 sites that publish one.

What do players like and dislike about Whale Casino?

Praised most: “Website & app”, “Withdrawals” and “Games”. Criticised most: “Customer support”, “Withdrawals” and “Trust & licence”. 75% of the rated reviews give four or five stars, and 23% give one or two.

How many complaints has Whale Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 3 complaints about Whale Casino.

Where do Whale Casino’s players come from?

The countries named most often in complaints and reviews about Whale Casino are Russia (20%), Ukraine (12%) and Indonesia (5.3%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.