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Casino profile

Trino Casino

Player complaints and reviews about Trino Casino, plus its operator (Trino partners), licences and welcome offers.

trinocasino.com
trinocasino.com
Capture of the Trino Casino website

Profile

Website
trinocasino.com
Established
2024
Operator
Trino partnersaffiliate programme
Company
Fortuna Games N.V.
Licences
Languages
  • English
  • Spanish
  • Portuguese
  • Italian
  • German
  • French
  • Polish
  • Danish
  • Norwegian
  • Finnish
  • Russian
  • Kazakh
Currencies
  • Euros
  • Australian dollars
  • Argentine pesos
  • Brazilian reals
  • Canadian dollars
  • Danish krone
  • Hungarian forints
  • New Zealand dollars
  • Norwegian kroner
  • Polish zlotys

About

Trino Casino belongs to the Trino partners affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including English, Spanish, Portuguese, Italian. 10 account currencies are listed, including Euros, Australian dollars, Argentine pesos, Brazilian reals. We list 10 welcome offers.

Trino Casino is listed in 16 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for Trino Casino, as the licence register names it.

Legal name
Fortuna Games N.V.
Curaçao licence reference
OGL/2024/112/0974
Registration number (Curaçao Chamber of Commerce)
162413

Markets

This brand is listed in 16 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

361 records

What players report about Trino Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

52

88% resolved, of those with a known outcome

Total reviews

309

Across all review sites

Player rating

3.88 / 5

Trustpilot 3.9 · AskGamblers 3.75 · Tribuna 4.0

GEO markets

38

Countries stated on 85% of records

Trino Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Trino Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 52 complaints and 309 reviews about Trino Casino on 7 sites. In the 12 months to November 5, 2026, they filed 14 complaints and posted 242 reviews. That is 36% fewer complaints than in the 12 months before (22). Reviews are up 404% on the 12 months before (48). The average review rating rose from 2.83 to 4.01 out of 5 year on year. Of the complaints with a known outcome, 71% were resolved in the last 12 months, against 91% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 41% of the 51 complaints with a labelled problem. Next come “Withdrawal refused” (9.8%) and “Account closed” (7.8%). Complaints about “Withdrawal” make up 58% of those with a topic, against 29% across all brands.

Of the 52 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts Trino Casino 462nd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Trino Casino 3.79 out of 5 on average over 309 rated reviews, against 3.44 across all brands. 69% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 3.88 out of 5 across 3 sites. By that score, Trino Casino ranks 1,020th of 4,286 rated casinos. Reviewers most often praise “Games” (90 reviews), “Bonuses” (69 reviews) and “Website & app” (53 reviews). The most common criticism concerns “Withdrawals” (66 reviews), “Bonuses” (36 reviews) and “Customer support” (32 reviews).

The countries players state most often are Germany (19%), Cyprus (13%) and United Kingdom (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.

Ask the AI analyst about Trino Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the wide selection of games and the generous bonuses offered, including no deposit bonuses and daily promotions. The user-friendly interface and responsive customer support contribute to a positive overall experience.

Many players are frustrated with the low maximum cashout limits and the slow withdrawal process, which can lead to delays in receiving funds. Additionally, some users have reported frequent server errors and dissatisfaction with the playthrough requirements for bonuses.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay41%21
  • Withdrawal refused9.8%5
  • Account closed7.8%4
  • Withdrawal limits7.8%4
  • Bonus winnings confiscated5.9%3
  • Account not closed on request3.9%2
  • Deposit not credited3.9%2
  • Missing funds3.9%2
  • Other problems16%8
Share of the 51 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal58%30
  • Account13%7
  • Bonus7.7%4
  • Deposit3.8%2
  • KYC / verification3.8%2
  • Payments & refunds3.8%2
  • Responsible gambling3.8%2
  • Other1.9%1
  • Customer support1.9%1
  • Technical1.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%46
  • Unresolved12%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Trino Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Trino Casino against the market
MeasureTrino CasinoAll brands
Complaints resolved88%59%
Average review rating3.793.44
Complaints per 100 reviews16.826.4
Share of “Withdrawal” complaints58%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars54%168
  • 4 stars14%44
  • 3 stars6.8%21
  • 2 stars6.5%20
  • 1 star18%56
Share of 309 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games38%90
  • Bonuses29%69
  • Website & app22%53
  • Customer support20%48
  • Withdrawals12%29
  • Deposits & payment methods6.3%15
Share of the 237 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals28%66
  • Bonuses15%36
  • Customer support14%32
  • Trust & licence10%24
  • KYC / verification9.7%23
  • Fairness & RTP5.5%13
Share of the 237 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany19%59
  • Cyprus13%40
  • United Kingdom12%38
  • Poland7.8%24
  • Canada6.8%21
  • Latvia3.6%11
  • Sweden3.6%11
  • Austria2.9%9
  • Australia2.9%9
  • Greece2.6%8
  • Other countries25%77
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261060%1964.01
20253394%1003.42
20249–13–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2463.9 / 5
Casino Guru2926–
AskGamblers16223.75 / 5
Tribuna–154.0 / 5
latestcasinobonuses.bet5––
Casinomeister1––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Trino Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Trino Casino

Who owns Trino Casino?

Trino Casino is operated by Fortuna Games N.V. and runs under the Trino partners affiliate programme.

Is Trino Casino licensed?

Yes. Trino Casino holds a licence from Curacao Gaming Control Board.

When was Trino Casino founded?

Trino Casino launched in 2024.

Which currencies does Trino Casino accept?

Currencies listed for Trino Casino: Euros, Australian dollars, Argentine pesos, Brazilian reals, Canadian dollars, Danish krone, Hungarian forints, New Zealand dollars and 2 more. Its site is available in 12 languages: English, Spanish, Portuguese, Italian and 8 more.

What welcome bonuses does Trino Casino offer?

10 welcome offers are listed for Trino Casino. The first on the list is “200% up to €2000 + 200 Free Spins at Trino Casino”, with a 40× wagering requirement.

Which countries is Trino Casino available in?

Trino Casino is listed in 16 markets: Argentina, Australia, Austria, Belgium, Brazil, Canada, Finland, France and 8 more.

What do players say about Trino Casino?

Players have filed 52 complaints and written 309 reviews about Trino Casino. Players rate Trino Casino 3.88 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Trino Casino?

“Withdrawal delay” – 41% of the 51 complaints about Trino Casino with a labelled problem. Followed by “Withdrawal refused” (9.8%) and “Account closed” (7.8%).

Do players report withdrawal problems at Trino Casino?

Withdrawals are the topic of 30 complaints about Trino Casino: 58% of the 52 with a topic. The most common withdrawal problem is “Withdrawal delay” (70% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Trino Casino resolve player complaints?

88% of the 52 complaints about Trino Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Trino Casino is 462nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Trino Casino?

Praised most: “Games”, “Bonuses” and “Website & app”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 69% of the rated reviews give four or five stars, and 25% give one or two.

How many complaints has Trino Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 14 complaints about Trino Casino. That is 36% fewer than in the 12 months before, when there were 22.

Where do Trino Casino’s players come from?

The countries named most often in complaints and reviews about Trino Casino are Germany (19%), Cyprus (13%) and United Kingdom (12%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Trino Casino, and ones players rate about the same.